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CREO SL: DIAGNOSTICS & TROUBLESHOOTING, MOTOR NOT FOUND

MOTOR NOT FOUND

SYMPTOM

BIKE BOOTS, BATTERY STARTS AND PROVIDES 12V TO THE TCU

MOTOR PROVIDES NO CAN SIGNAL TO TCU 

LIKELY ROOT CAUSE

IN MOST CASES, THE MOTOR CABLE-CONNECTION IS INTERRUPTED

REQUIRED ACTION

CHECK AND REPLACE AFFECTED PART

CHECK CABLE CONNECTION BATTERY-MOTOR

CHECK CORROSION ON CABLES AND PLUGS

CLEAN CONTACTS

RE-BOOT BIKE

Содержание Turbo Creo SL Comp E5

Страница 1: ...SPECIALIZED TURBO CREO SL SERVICE REPAIR WORKBOOK...

Страница 2: ...edge Turbo Creo SL Quick Start Guide covers key usage tips rider facing Please refer to your market contacts for these assets in your language and go to the Service Website to access all technical doc...

Страница 3: ...SPEED SENSOR SYSTEM REPLACING NON TURBO CABLING CHARGE PORT MAIN HARNESS BASIC THEORY OF OPERATION MOTOR INTERNAL BATTERY DIAGNOSTICS TROUBLESHOOTING MAINTENANCE CLEANING TIPS FIRMWARE UPDATES SERVICE...

Страница 4: ...EXPERIENCE MODELS CREO SL SERVICE REPAIR...

Страница 5: ...TURBO CREO SL EXPERIENCES ENDURANCE ROAD NON EVO MODELS GRAVEL EVO MODEL...

Страница 6: ...TURBO CREO SL EXPERIENCES ENDURANCE ROAD NON EVO MODELS GRAVEL EVO MODEL...

Страница 7: ...n strap Y charge cable Turbo Connect Unit TCU in top tube Dura Ace Di2 Dura Ace BR R9170 Roval Rapide CLX 50 Disc Boost Turbo SW 700x28 S Works FACT carbon CREO SL EXPERT CARBON EVO Not included compa...

Страница 8: ...CREO SL SYSTEM COMPONENTS CREO SL SERVICE REPAIR...

Страница 9: ...CREO SL SERVICE REPAIR...

Страница 10: ...RE port Turbo SL 1 1 Motor 180 Rider Amplification 2x You 240 W nominal peak power 35 Nm max torque 1 95 kg 48V Speed Sensor System Frame and centerlock integration TCU Identical part as Levo2 Shows...

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Страница 12: ...BASIC THEORY OF OPERATION CREO SL SERVICE REPAIR...

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Страница 19: ...ppens when pressing the TCU on button Switch in TCU closes circuit Wakeline activates battery Battery sends 48V to the motor Battery sends 12V to the TCU TCU starts LED display lights up SL system is...

Страница 20: ...OF THE CAN BIKE COMMUNICATION THIS HAPPENS WHEN TCU IS SWITCHED ON SWITCH IN TCU CLOSES WAKE LINE WAKE LINE ACTIVATES BATTERY WAKE LINE GOES FROM TCU TO BATTERY BATTERY SENDS 48V TO MOTOR AND 12V TO...

Страница 21: ...WIRING CABLING SCHEME CREO SL SERVICE REPAIR...

Страница 22: ...TURBO CREO SL FULL WIRING CABLING...

Страница 23: ...UNBOXING BIKE BUILDING CREO SL SERVICE REPAIR...

Страница 24: ...CE WEBSITE BUILD PROCESS IS EASY INTERNAL BATTERY MOTOR INSTALLED GOOD PRE ASSEMBLY BAR TAPE NEEDS TO BE WRAPPED INTERNAL BATTERY MAX 30 CHARGED KEY CREO ELEMENTS STICK PEEL ME STICKER IN MANUAL RUN F...

Страница 25: ...DING GUIDE CREO SL UNBOXING BIKE BUILDING USE THE UNBOXING BIKE BUILDING GUIDE SERVICE WEBSITE PDF HAS CLICKABLE INDEX AND NAVIGATION BUTTONS ON MAIN SLIDES TAKES YOU THROUGH COMPLETE BIKE BUILD INCLU...

Страница 26: ...REPLACING ELECTRONIC COMPONENTS CREO SL SERVICE REPAIR...

Страница 27: ...CREO SL SERVICE REPAIR...

Страница 28: ...CREO SL REMOVING REINSTALLING MOTOR BATTERY MOTOR BATTERY REMOVAL INSTALLATION WATCH THE ANIMATION ANIMATION COVERS EVERYTHING IN ABOUT 4 30 MINUTES FIND IT ON THE SERVICE WEBSITE...

Страница 29: ...0 CHARGE CYCLES OR 2 YEARS 3 BATTERY HAS REACHED THE END OF ITS LIFESPAN THAT MEANS IT OFFERS TOO LITTLE CAPACITY RANGE FOR RIDER 4 EASIER CABLE REPLACEMENT BATTERY CAN STAY INSTALLED IN MOST SITUATIO...

Страница 30: ...ING DAMAGED CONNECTOR CHARGE REPORT BATTERY MOTOR TCU IMPROPER USE WILL BE MAIN SOURCE FOR ISSUES HARNESS IS HIDDEN BATTERY CONNECTOR SHOULD STAY UNTOUCHED ROBUST DESIGN HIGH QUALITY SPEED SENSOR CABL...

Страница 31: ...R REMOVAL REPLACING THE CHARGE PORT W LID TX 8 POWER BIKE OFF REMOVE RE IF INSTALLED OPEN LID THEN ONLY REMOVE 3 SCREWS 1 3 LOOSEN UPPER RIGHT SCREW 4 TILL YOU CAN ROTATE UP CHARGE PORT ATTACH NEW CHA...

Страница 32: ...ALL NEW HARNESS FIRST ATTACH RE CHARGE PORT TO FRAME BY SCREWING ON CHARGE PORT LID FROM OUTSIDE ROUTE TCU CONNECTOR UP FRAME AND OUT THE TCU CUTOUT CONNECT TCU DO NOT YET RE INSTALL REINSTALL AND CON...

Страница 33: ...OF TOP TUBE DISCONNECT TCU FROM MAIN HARNESS REMOVE BLIND PLUG FROM UNUSED CONNECTOR AND SEAL NEW TCU WITH IT CONNECT NEW TCU POWER ON TCU AND VERIFY FUNCTIONALITY TEST BUTTONS UNSEAL USB PORT AND CON...

Страница 34: ...IN SERVICE POWER BIKE OFF REMOVE REAR WHEEL REMOVE THE MOTOR ACCORDING TO THE ANIMATION ON THE SERVICE WEBSITE INSPECT THE EXISTING SPEED SENSOR CABLE FOR DAMAGE ESPECIALLY THE CONNECTOR CHECK THE SP...

Страница 35: ...CREO SL SPEED SENSOR PLACEMENT...

Страница 36: ...REPLACING NON TURBO CABLING CREO SL SERVICE REPAIR...

Страница 37: ...CREO SL SERVICE REPAIR...

Страница 38: ...T BATTERY CAN STAY MOUNTED WHEN REPLACING CABLING HOSE HOUSING IS STIFF ENOUGH TO BE PUSHED THROUGH DOWNTUBE DI2 WIRES CAN BE ATTACHED TO A BRAKE CABLE FOR GUIDANCE INSERTING HOUSING HOSE WORKS FROM F...

Страница 39: ...CREO SL SERVICE REPAIR FIRMWARE UPDATES...

Страница 40: ...ER BRINGS BIKE TO SERVICE DOWNLOAD TURBO STUDIO FROM SERVICE WEBSITE AND INSTALL IT ON PC TURBO STUDIO IS ONLY COMPATIBLE WITH WINDOWS COMPUTERS IMPORTANT USE A MICRO USB CABLE THAT IS SUITABLE FOR DA...

Страница 41: ...OFF REMOVE TCU TORX 10 REMOVE RUBBER COVER CONNECT MICRO USB CABLE CONNECT USB CABLE TO PC POWER ON TCU START TURBO STUDIO CHECK FOR UPDATES RUN THEM AFTER UPDATING REMOVE USB CABLES RESEAL TCU USB PO...

Страница 42: ...MATCHING WHEEL CIRCUMFERENCE LEADS TO FALSE SPEED AND DISTANCE VALUES IN MISSION CONTROL ON THE TCD AND OTHER ANT DEVICES THAT CONNECT TO THE MOTOR SENSORS CHANGE COMPONENTS THE BIKE SERIAL NUMBER WS...

Страница 43: ...NORMAL SYSTEM BEHAVIOR CREO SL SERVICE REPAIR...

Страница 44: ...main connected Bike stops charging when moved When the bike is being charged and someone moves it so that a speed signal is detected the BMS enters a safety state that can only be recovered by rebooti...

Страница 45: ...ves and adjust soc based on internal parameters the BMS units in the batteries use some energy during their standby time Soc of internal battery with discharge RE first activated Riding in RE first mo...

Страница 46: ...ing unplugging range extender battery Bike off Plug in RE Bike stays off Unplug RE Bike stays off Bike on Plug in RE Bike turns off Unplug RE Bike will either stay on TCU bars will turn blue and TCD w...

Страница 47: ...DIAGNOSTICS TROUBLESHOOTING CREO SL SERVICE REPAIR...

Страница 48: ...IFY TROUBLESHOOTING CREO OWNER S MANUAL ALSO LISTS THESE CODES TOGETHER WITH USER ACTION FROM RIDER PERSPECTIVE AS RETAILER YOU HAVE ACCESS TO A MORE DETAILED TROUBLESHOOTING GUIDE ON THE SERVICE WEBS...

Страница 49: ...BATTERY ERROR MOTOR NOT FOUND MOTOR ERROR BATTERY NOT FOUND BATTERY MOTOR ERROR TCU COIN CELL LOW CREO SL DIAGNOSTICS TROUBLESHOOTING TCU ERROR CODES...

Страница 50: ...M BIKE BOOTS BATTERY STARTS AND PROVIDES 12V TO THE TCU BATTERY MANAGEMENT SYSTEM PROVIDES A CAN SIGNAL TO TCU STATING I AM IN ERROR MODE LIKELY ROOT CAUSES INTERNAL BATTERY ERROR TRIGGERED BY BMS REQ...

Страница 51: ...ON BETWEEN THE BATTERY PACK AND THE TCU LIKELY ROOT CAUSES FAULTY DIRTY BAD CONNECTIONS WATER INGRESS IN CABLES CONNECTIONS BROKEN CAN TRANSCEIVER ON BATTERY SIDE BMS MODULE DEFECT REQUIRED ACTIONS CH...

Страница 52: ...N BE A MOTOR RELATED ISSUES SUCH AS A FAULTY TORQUE SENSOR OR DYSFUNCTIONAL INTERNAL SPEED SENSOR REQUIRED ACTION CHECK REPLACE SPEED SENSOR SYSTEM IS THE WHEEL MAGNET CLEAN AND INTACT IS THE SPEED SE...

Страница 53: ...STARTS AND PROVIDES 12V TO THE TCU MOTOR PROVIDES NO CAN SIGNAL TO TCU LIKELY ROOT CAUSE IN MOST CASES THE MOTOR CABLE CONNECTION IS INTERRUPTED REQUIRED ACTION CHECK AND REPLACE AFFECTED PART CHECK...

Страница 54: ...ROVIDES 12V TO THE TCU MOTOR PROVIDES CAN SIGNAL TO TCU WITH ERROR STATE BATTERY PROVIDES CAN SIGNAL TO TCU WITH ERROR STATE LIKELY ROOT CAUSE INTERNAL ERRORS IN BATTERY AND MOTOR MOTOR ERROR CAN BE T...

Страница 55: ...MALLY OPERATED BY THE COIN CELL NEEDS TO BE STARTED MANUALLY ROOT CAUSE CR1620 COIN CELL IN TCU HAS RUN LOW REQUIRED ACTION REPLACE COIN CELL INSIDE TCU NOTES A LOW OR EMPTY COIN CELL DOES NOT CAUSE I...

Страница 56: ...S ROTATED BACKWARDS FORCEFULLY OR BIKE IS RIDDEN WITH A RE CABLE NOT CONNECTED TO PORT RE CABLE NEEDS TO BE REPLACED OTHER COSMETIC DAMAGE POSSIBLE NOT COVERED BY WARRANTY ALWAYS CONNECT RE CABLE AT B...

Страница 57: ...LE IS PLUGGEDIN AND CRANK IS ROTATED BACKWARDS FORCEFULLY CHARGER NEEDS TO BE REPLACED MAIN HARNESS CHARGE PORT IS DESIGNED SO THAT IT VERY LIKELY WON T BREAK NOT COVERED BY WARRANTY DO NOT MOVE BIKE...

Страница 58: ...MAINTENANCE CLEANING CREO SL SERVICE REPAIR...

Страница 59: ...INTENSE USAGE AND GREATER DEPENDENCY ON BIKE FOCUS SHOULD BE ON PREVENTING REPAIRS BY SHORTER MAINTENANCE INTERVALS AND SPECIFIC CARE FACTOR IN SHORTER SERVICE INTERVALS ESP DRIVETRAIN TIRES AND BRAK...

Страница 60: ...M CONNECTORS WITH A SOFT BRUSH OR LOW PRESSURE AIR INSPECT THE RE CHARGE PORT FOR DIRT ACCUMULATION TO CLEAN INSIDE USE SOFT BRUSH OR LOW PRESSURE AIR BEFORE CONNECTING THE CHARGER OR RANGE EXTENDER B...

Страница 61: ...SERVICE PARTS CREO SL SERVICE REPAIR...

Страница 62: ...ILL BE AVAILABLE FOR RELEASE TO RIDER VISIT THE SERVICE WEBSITE FOR DETAILS SUCH AS PART NUMBERS SERVICE PARTS ARE FILED WITH EACH CREO SL MODEL ON SERVICE WEBSITE HAVE KEY SERVICE PARTS IN STOCK TO E...

Страница 63: ...BIKE PREP FOR RIDER HANDOVER CREO SL SERVICE REPAIR...

Страница 64: ...EAL PORT RE INSTALL TCU 0 8NMMAX 5 RUN FUNCTIONAL CHECK OF E BIKE FUNCTIONALITY TURN TCU ON MAKING SURE START UP BEHAVIOR IS NORMAL IF TCU SHOWS ERROR MESSAGES FOLLOW TROUBLESHOOTINGGUIDE MAKE SURE MO...

Страница 65: ...FOLLOW UP CHECKLIST CREO SL SERVICE REPAIR...

Страница 66: ...RVICE WEBSITE TO ACCESS OTHER RESOURCES SUCH AS VIDEOS 3 TRAIN YOUR COLLEAGUES ON KEY ASPECTS 4 ENSURE WORKSHOP IS SET UP WITH A PC RUNNING TURBO STUDIO 5 ENSURE MECHANICS HAVE THE LATEST VERSION OF M...

Страница 67: ...THANK YOU...

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