Warranty Claim Information/How Do You Get Service?
Sumner Manufacturing Co., LLC
7514 Alabonson Road
Houston, Texas 77088
Phone Number: 1.281.999.6900
Sumner – Canada
75 Saltman Drive, Unit 5
Cambridge, Ontario N3H 4R7
Phone Number: 1.519.651.5300
Sumner – U.K.
Unit 3 Kepton Road
Keytec 7 Business Park
Pershore Worcestershire
WR10 2TA, UK
Phone Number: +44 (0) 1386 556278
Sumner – Netherlands
Handelsweg 26
3881LS Putten
The Netherlands
Repair Your Product When it is Out of Warranty
Southwire is happy to provide information about where a purchaser can send a product for
repair at consumers’ own expense, please contact 1.281.999.6900 or visit
www.sumner.com
for more information about servicing for Sumner Products.
1. All warranty claims must be approved by Sumner’s Warranty Department prior to return of
product. If Sumner determines that a product is defective, Sumner will, at its option, repair or
replace defective products or defective product components, free of charge.
2. Upon approval, Sumner will issue a Product Return Authorization Form which will include
instructions on how and where to return the product. The product serial number and the
original date of delivery must be set forth on the Product Return Authorization Form.
3. Sumner will cover standard freight charges (Courier Ground rate) incurred in connection
with products that Sumner ultimately determines to be defective.
4. All defective components and defective products that Sumner replaces under these
Warranties will become Sumner’s property and will be retained by Sumner.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Phone Number: +31 (0) 85 489 0284
For all warranty, customer service, and product return authorizations and inquiries, please
contact Sumner at:
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