Page 52 of 60
User manual Kika
7 Warranty
Warranty bond
Quality assurance system
In producing our wheelchairs, we make sure
to maintain the highest quality possible and
to conform to all relevant DIN-standards and
EC-guidelines. Therefore we had our
company registered according to ISO
9001:2000 in 2003 and we regularly
undergo the required follow-up audits.
All our wheelchairs, mobile standing frames,
and seat shell base frames meet the
requirements of Medical Aid Act and possess
the respective CE marking (customized
products excluded).
Durability
According to the criteria of
international association children and
adolescent rehab incorporated society,
regarding quality and safety in the case of
reusing rehabilitation products, we as
producer can reliably guarantee a durability
of 5 years; presupposed that the wheelchair
is exposed to normal forces and that it is
maintained regularly by a specialised trade.
Beyond this period, we guarantee the provisi-
on of replacement parts for further 2 years
(special mountings excluded).
Service life
Products in reuse are subject to increased
strain. Therefore, we recommend, when
reusing Kika, not to extent a further service
life of 3 years in line with the durability.
The term “Service life” describes the period
of time in which a product is in permanent
use. Hence periods of storing at the
benefactor’s and/or specialised trade are
not part of the service life.
“Durability”, on the other hand, is the period
of time which we define based on our
experience and the technical factors; this
period of time may not be exceeded when
reusing the product.
However, we are pointing out that you can
influence this durability directly, for it is
significantly dependent on the maintenance
of the product.
In the best case, the functional efficiency
may reliably be extended beyond the
defined durability.
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