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Getting Help
Troubleshooting
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Troubleshooting
This section describes how to solve common problems you may encounter when
using your computer. Many problems have simple solutions, so try these suggestions
before you contact VAIO-Link.
Table of troubleshooting methods
About the computer and software, see page 97
About Digital Video Captures and DVgate Motion, see page 102
About the display, see page 102
About DVD-ROMs, CD-ROMs and diskettes, see page 103
About sound, see page 105
About the modem, see page 106
About peripherals, see page 108
Using the Product Recovery CD-ROMs, see page 110
About the computer and software
My computer does not start
Check that the computer is plugged into a power source and that it is turned on.
Check that the power indicator on the front panel of the computer indicates that
the power is on.
Check that the battery packs are inserted properly and that they are charged.
Make sure there is no diskette in the floppy disk drive.
Confirm that the power cord and all cables are connected firmly, as described in
“Connecting a Power Source” on page 20.
When you reconnect devices,
be sure to turn off the
computer as described in
“Shutting Down Your
Computer” on page 28. If you
turn off the computer in other
ways, it may result in data loss.
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