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Troubleshooting
29
Other messages
When the following messages appear even though the
ALARM indicator does not light, take the remedy next
to each message.
Troubleshooting
Before submitting the product for repair, please recheck
the following. If the unit still does not operate properly,
contact your supplier or the nearest Sony Service Center.
LOAD PAPER
There is no paper roll loaded.
t
Load a paper roll. (page 9)
UNRECOGNIZED
RELOAD RIBBON
The ink ribbon cannot be properly
recognized.
t
Remove the ribbon tray, make sure
that the ink ribbon is loaded
correctly, and reinsert the ribbon
tray into the printer.
LOAD RIBBON
There is no ink ribbon loaded.
t
Load an ink ribbon. (page 9)
UNSUPPORTED
RIBBON
A different ink ribbon for the printer
may be loaded.
t
Confirm whether or not the loaded
ink ribbon is for the printer.
(page 27)
Message
Description and remedy
LOAD NEW
PAPER & RIBBON
The designated amount of paper or ink
ribbon has been used up.
t
Load a new ink ribbon and paper
roll. (page 9)
HEAD COOLING
PLEASE WAIT
The thermal head is too hot.
t
Wait for the message to disappear.
Printing will then resume
automatically.
PLEASE WAIT
The printer has ejected a printout
because it has received a stop
command or the printer has stopped
printing due to some problem.
t
Wait for the message to disappear.
Message
Description and Remedy
Problem
Cause and Remedy
The printer does not
feed the correct
amount of paper
automatically when
you close the front
door after loading the
paper roll and ink
ribbon.
•
The printer is not turned on.
t
Turn on the printer on.
•
The paper roll has been loaded with
its left and right sides reversed.
t
Load the paper roll in the proper
direction. (page 11)
Cannot load the ink
ribbon.
You may be trying to load the ink
ribbon spools into the wrong holders.
t
Load each spool into its proper
holder on the ribbon tray. (page 12)
LOAD RIBBON is
displayed even though
an ink ribbon is
loaded.
The ink ribbon may not be loaded
correctly.
t
Load the ink ribbon correctly.
(page 9)
Paper is left even
though LOAD NEW
PAPER & RIBBON is
displayed.
This is not a malfunction. Extra sheets
of paper are provided with each roll of
paper.
t
Remove the current paper roll and
load a new ink ribbon and paper
roll. (page 9)
Ink ribbon is left even
though LOAD NEW
PAPER & RIBBON is
displayed.
This is not a malfunction. Extra ink
ribbon is provided.
t
Remove the current ink ribbon and
load a new ink ribbon and paper
roll. (page 9)
HEAD COOLING
PLEASE WAIT is
displayed frequently.
The filter may be dirty.
t
Clean the filter. (page 26)
A vertical white stripe
appears on the
printout.
Dust may have accumulated on the
thermal head.
t
Clean the interior. (page 24)
The blank portion
appears on the edge of
the printout.
•
The image may be shifted.
t
Shift the printout image to the
desired position. (page 22)
•
You may be using a printing pack
with 127-mm (5-inch) width
(2UPC-R203/R205 series) without
the paper adapters installed.
t
Install the paper adapters.
(page 10)