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21
Troubleshooting
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Troubleshooting
Before sending the unit out for servicing, check the items
listed below. If you still cannot solve the problem, contact
your Sony Authorized Dealer.
Symptom
Cause/Remedy
Cannot load paper roll.
Are you trying to load 2UPC-C13,
C15 while adaptors are mounted
in the paper holder?
t
Remove the adaptors and then
load the paper roll
.
Paper roll was loaded,
but cannot print.
Paper roll may not have been
loaded correctly.
t
Ensure that paper roll is loaded
correctly
Ribbon cartridge was
loaded, but cannot
print.
Ribbon may not have been loaded
correctly.
t
Ensure that ribbon is loaded
correctly
The
(PRINT)
indicator is lit, but the
printer does not print.
When the inside of the printer
heats up, the printer may be
unable to print temporarily.
t
Wait for printing to start again
automatically.
Ribbon cartridge has
run out, but there is still
some paper left.
This is not a defect. Some spare
paper will be left over.
t
Remove the leftover paper and
load a new ribbon cartridge and
paper roll
.
Power does not switch
on.
The power cord may not be
connected.
t
Make sure that the power cord
is connected
.
The ON/STANDBY button may not
have been pressed correctly.
t
Make sure that the ON/
STANDBY button has been
fully depressed.
The unit does not
switch to standby.
The unit may still be doing
processing.
t
Wait a few moments for the unit
to stop processing.
An abnormal condition may have
caused the unit to stop
responding.
t
Disconnect the power cord
from the power outlet. Then
reconnect the power cord, and
press the ON/STANDBY
button.
White stripes and
speckled or threadlike
scratches appear in the
printed images.
The thermal head or feed roller
may be dirty.
t
Clean the inside of the printer
.
Содержание UP-CX1 series
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