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Other Information
39
Troubleshooting
If you are having a problem with your TV, try the suggestions below. If
the problem persists, contact your nearest Sony dealer.
No picture, no
sound
Make sure the power cord is plugged in.
If red light is flashing on the front of your TV for more
than a few minutes, disconnect and reconnect the
power cord to restore the TV. If the problem continues,
call your local service center.
Check the TV/VIDEO settings: when watching TV, set
to TV; when watching video equipment, set to VIDEO
(page 14).
Make sure the batteries have been inserted correctly
into the remote control (page 2).
Try another channel, it could be station trouble.
Poor or no
picture, good
sound
Adjust Picture in the Video menu (page 22).
Adjust Brightness in the Video menu (page 22).
Check the antenna and/or cable connections (page 3).
Good picture,
no sound
Press
so that MUTING disappears from the
screen (page 14).
Check your Audio settings. Your TV may be set to
Auto-SAP (page 24).
No color
Adjust Color in the Video menu (page 22).
No signal
Check the Cable setting in the Channel Setup menu
(page 25).
Check the antenna and/or cable connections (page 3).
Make sure the channel selected is currently
broadcasting.
Dotted lines or
stripes
Adjust the antenna.
Move the TV away from other electronic equipment.
Some electronic equipment can create electrical noise,
which can interfere with TV reception.
Double images
or ghosts
Check your outdoor antenna or call your cable service.
40
Operating Instructions
If, after reading these Operating Instructions, you have additional questions related to the use of your
Sony television, please call our Direct Response Center at 1-800-222-SONY (7669) (U.S. residents
only) or (416) 499-SONY (7669) (Canadian residents only).
Cannot receive
higher number
channels (UHF)
when using an
antenna
Make sure Cable is set to OFF in the Channel Setup
menu (page 25).
Perform Auto Program to add channels that are not
presently in the memory (page 16).
Cable stations
don’t seem to
work
Make sure Cable is set to ON in the Channel Setup
menu (page 25).
Perform Auto Program to add channels that are not
presently in the memory (page 16).
Remote control
does not
operate
Batteries could be weak. Replace them (page 2).
Move the TV 3-4 feet away from fluorescent lights.
The TV needs
to be cleaned
Clean the TV with a soft dry cloth. Never use strong
solvents such as thinner or benzine, which might
damage the finish of the cabinet.
Lost password
for Parental
Control
In the password screen, enter the following master
password: 4357. After using the master password, you
must create a new password, it cannot be used to
unlock currently blocked channels.
You lost your
remote control
You can use the front A/V panel controls to access the
menu. Press
to open the menu. Use the
or
buttons on the front A/V panel instead of the
F
or
buttons on the remote control. Use the
button on
the front A/V panel instead of the
G
,
g
, and
buttons on the remote control. Press
again when
the setting or adjustment is complete. Contact your
nearest Sony dealer to order a replacement.
Cannot access
other menus
when using the
Basic Menu
If you use the
button to close the Basic menu, only
the Basic menu appears when you press
again. To
have access to the other menus, use the
button to
select Advance Menu (page 35).
F
F
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