Whenever you have any difficulty with your drive, please
follow the troubleshooting suggestions in this manual and
in the software manuals. Please keep track of the steps you
have taken with as much information about your computer
system as you can. If you have any trouble resolving the
problem, please call the Sony Technical Support Center
and convey your troubleshooting steps.
Please have your model number, serial number, date of
purchase and sales receipt available when you call
Technical Support the first time.
Technical Support can be reached 8:00am to 8:00pm, Central
Time, Monday through Saturday. Please have your model
number, serial number, date of purchase and receipt handy
before calling Technical Support. Free telephone support is
offered for 90 days from your first call.
Sony Computer Peripherals Technical Support Phone
(800) 588-3847
Sony Computer Peripherals Technical Support Web Site
http://www.sony.com/storagesupport
CD-RW Recorder User’s Guide
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CD-RW Recorder User’s Guide
Contacting Technical Support Appendix A
