34
Troubleshooting
Symptom
Solution
I do not see the Welcome Screen when I turn
on my Satellite Receiver for the first time.
(continued)
• The cables you are using to connect your Satellite Receiver to your TV or
other equipment may be damaged or defective. Try exchanging the cables
connected to the Satellite Receiver with other cables that you know are
working properly.
I’m having trouble watching antenna or
cable channels.
• If you have connected the antenna or cable directly to your TV, make sure
your TV is using the correct video source. Use the “Input”, “Source”,
“Select”, or TV/Video” button on your Remote Control (if programmed),
or your TV, or your TV remote control to change to change the video
source. Some TVs also have a “Menu” button that allows you to change the
video source using an on-screen menu. If you are having trouble changing
the video source, refer to the instructions that came with your TV.
• If you have the antenna or cable connected to your Satellite Receiver, make
sure the Satellite Receiver is in standby mode by pressing the POWER
button on the front of the Satellite Receiver or POWER/SAT on the Remote
Control. The green power light on the front of the Satellite Receiver goes
out when the Satellite Receiver is in standby mode.
• While you are watching antenna or cable channels you will be unable to
use DIRECTV and TiVo functions (such as purchasing pay per view
programs, using parental controls, viewing on-screen program guides, or
pausing live TV).
I’m having trouble using my Satellite
Receiver to record antenna or cable
channels.
• The Satellite Receiver only records DIRECTV Channels. You can watch
antenna or cable channels while recording DIRECTV channels. However,
you will not be able to use your Satellite Receiver to record cable or antenna
channels.
