31
Troubleshooting
A
ddi
tio
n
a
l
In
for
m
a
tio
n
Symptom
Solution
My Satellite Receiver isn’t making the
setup phone calls.
• Do not use a wireless phone connection.
• Verify that your phone line is working by disconnecting the phone cord
from your Satellite Receiver, connecting it to a phone, and checking for a
dial tone.
• Make sure the phone cord is connected to the Satellite Receiver and the
wall jack.
• If you are getting a busy signal when connecting, try another local dial-in
number from the Dial-In Number screen or try the call during off peak
hours, before 3 pm or after 11 pm.
• Try changing your phone dialing options by following the steps below.
After making changes to phone dialing options, make a test call (press the
TiVo button to go to TiVo Central, then choose Messages & Setup, then
Receiver & Phone Setup, then Phone Connection and select “Make Test
Call”).
• If you have voice mail or other non-standard dial tone, press the TiVo
button to go to TiVo Central, then choose Messages & Setup, then
Receiver & Phone Setup, then Phone Connection, then Change Dialling
Options and turn off “dial tone detection”.
• If you have call waiting, press the TiVo button to go to TiVo Central, then
choose Messages & Setup, then Receiver & Phone Setup, then Phone
Connection, then Change Dialling Options and disable call waiting by
entering the correct prefix in “Call Waiting Prefix” (usually “*70,”).
• If you use a dial prefix for outside lines, press the TiVo button to go to
TiVo Central, then choose Messages & Setup, then Receiver & Phone
Setup, then Phone Connection, then Change Dialing Options and set the
“Dial Prefix” (for example, “9,”).
continued
