Getting Help
Troubleshooting
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My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other modems). If
you think your modem is not connecting properly to other PC-based modems, fax
machines, or your Internet Service Provider, check the following:
Have your phone company check that your phone line is free from any line noise.
If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
If you are having a problem connecting with your Internet Service Provider, check
that the ISP is not experiencing technical problems.
If you have a second phone line available, try connecting the modem to that line.
About peripherals
I cannot use DV devices. The message
DV equipment seems to be disconnected or
turned off
appears.
Check that the DV device is turned on and that the cables are properly connected.
If you are using multiple i.LINK™ devices, the combination of the connected
devices may cause unstable operation. In this case, turn off the power to all
connected devices and disconnect unused devices. Check the connection and then
turn on the power again.
My PC card is not working
Make sure the PC card is compatible with your version of Windows
®
.
I cannot print.
Check that all the cables of the printer are correctly connected.
