12
HCD-CZ1/NAS-CZ1
Notes
• When uninstalling M-crew Server, a command prompt window appears.
Command prompt processing may take some time. However, the uninstall work
is proceeding during this time, so do not click the [Cancel] button in the
“Installsheild” dialog.
• “OpenMG Limited Patch ***” and “OpenMG Secure Module ***” may be used
by other software (SonicStage, VAIO Media, etc.). If Open MG SDK is not
being used, uninstall “OpenMG Limited Patch ***” and “OpenMG Secure
Module ***” in the “Add or Remove Programs” window.
Troubleshooting
Should you encounter a problem while installing or uninstalling M-
crew Server, use the following troubleshooting to remedy the problem.
If the problem persists after checking all the below items, fill in the
following table and then consult your nearest Sony dealer.
In case an error message appears, it is recommended that you write it
down.
Computer
• Manufacturer:
• Model:
• Type: Desktop type / Laptop type
Name of operating system:
RAM:
Hard disk drive (containing M-crew Server and audio data)
• Capacity of the drive:
• Free space:
Installed folder containing M-crew Server (if other than the default folder)
1)
• Location of the installed folder:
1)
If you do not specify the destination, the software is installed at C:\Program
Files\Mcrewserver.
Version of the software (M-crew Server Ver.1.0)
2)
:
2)
To check the M-crew Server software version, right-click in the M-crew Server
window and select “About M-crew Server”, or see the version information on the
supplied CD-ROM.
Error Message (if one appeared):
If an externally connected CD-ROM drive is used
• Manufacturer:
• Model:
• Type: CD-ROM / CD-R/RW / DVD-ROM / Other (
)
• Type of connection to the computer: PC card / USB / IEEE1394 / Other
(
)
If another device with USB connection is used
• Name of the device (or devices):
M-crew Server does not start up
• Server ports do not open.
1
Click [Start] – [All Programs] – [M-crew Server] – [TOOLS] –
[ICF Settings] in that order.
“ICF SETTINGS” window appears.
2
Click the port with NG status.
A dropdown menu with port numbers appears.
3
Select any different port number.
Click [Apply].
“OK” or “NG” appears.
Repeat steps 2 to 4 until “OK” appears for all status items.
Installation was not successful
• Be sure to close down all applications before installing
the software.
If you start the installation while other programs are running, a
malfunction may occur. This is especially true for programs that
require large amounts of system resources, such as virus-check
software.
• Make sure your computer has enough hard disk drive
space.
150 MB of free space or more on the hard disk drive is required. If
your computer does not have enough space, the installation may
not be possible.
• The [Keep Blocking] button was clicked at the
“Windows Security Alert” dialog box when using
Windows XP SP2.
1
Click [Start] – [Control Panel] in that order.
“Control Panel” window appears.
2
When Windows XP is in Category view, switch to Classic view,
then click [Network Connections].
3
Click “Change Window Firewall Settings” on the left edge.
“Windows Firewall” dialog appears.
4
Click the [Exceptions] tab.
5
Click [Add Program].
“Add a program” dialog appears.
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