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Additional Information
Troubleshooting
Trouble accessing the Internet
The message “...Incomplete” or “Authentication Error...” appears and your camcorder cannot
access the Internet.
c
When setting network preferences with the “So-net” option
Check your setup by the procedure described in “Setting your provider preferences
for “So-net”” (p. 38).
c
When setting network preferences with the “AOL” option
Check your setup by the procedure described in “Setting your provider preferences
for “AOL”” (p. 48).
c
When setting network preferences with the custom setup
Check your setup by the procedure described in “Setting your provider preferences
for other providers” (p. 54).
Your camcorder cannot access the Internet.
c
Try accessing it again after a while.
The message “Line is Busy or Phone number may be Wrong” appears and your camcorder
cannot access the Internet.
c
The telephone line of your provider is busy. Try connecting again after a while.
c
The settings for the telephone number may be incorrect. Check the settings.
c
The telephone signal type settings (tone/pulse) of the USB-PSTN Modem Adaptor or
the Modem Adaptor with Bluetooth Function may be wrong. Check the settings.
The message “Bluetooth Connection Error” appears and your camcorder cannot access the
Internet.
c
Check that the Bluetooth device is turned on.
c
Move the Bluetooth device closer to your camcorder.
The message “Phone Line Disconnected” appears when making an entry in the online
registration procedure.
c
Data entry can be done offline. When your camcorder needs to connect with the site,
the screen for verifying the connection appears. Tap [Connect], then the connection
will be established again.
The message “Bluetooth Authentication Error Check the Certified Status” appears and your
camcorder cannot access the Internet.
c
The Bluetooth device may have been deleted from the registration. Register it again
(p. 24).
The message “Bluetooth Connection Error Select Bluetooth Device” appears and your
camcorder cannot access the Internet.
c
Check your setup by the procedure described in “Registering Bluetooth devices”
(p. 24).
The message “Low Battery” appears and your camcorder cannot access the Internet.
c
Charge the battery pack or use the AC Adaptor, then connect again.
You forget your ID and/or password.
c
Call Customer Support.
