10
Before requesting service
Go through this section if you experience difficulty in operating the PS3™ system.
Should any problem persist or for additional support information, visit our Web site
at http://www.us.playstation.com or call SCEA Consumer Services at 1-800-345-
7669 for assistance.
The system does not turn on.
,
Check that the main power switch on the system rear is turned on.
,
Check that the AC power cord is securely inserted in the system and the electrical
outlet.
There is no picture on the TV screen.
,
Adjust the video input on the TV to match the input connector that is being used
to connect to the PS3™ system.
,
Check that the cable is securely inserted. Try disconnecting the cable from the
PS3™ system or TV and then reconnecting it.
,
There may be a problem with the AV cable in use. Try using another cable that
is compatible with the PS3™ system.
,
If the video output settings on the system do not match those of the cable or TV
in use, there may be no picture. If the screen goes blank, turn off the system.
Then, with only the system and the TV connected, touch the system's power
button for more than 5 seconds to turn the system back on. The video output
settings will automatically be reset to the standard resolution.
,
If the resolution of the video content is not supported by the TV in use, when the
video is played the screen may go blank. If this happens, go to the screen for
selecting the resolution in the system's video output settings, and then select all
the resolutions that are supported by the TV.
The Blu-ray Disc (BD) or DVD cannot be played, or the picture is
distorted.
,
When outputting DVD content or PLAYSTATION
®
3 format software in SD
resolution, only discs recorded in the NTSC standard can be played.
,
If the system is connected to a VCR or a combination TV/VCR unit, copy
protection encoding on some BDs and DVDs may cause image distortion, or may
cause the image to become lighter or darker. In such cases, connect the system to
the TV directly.
,
If the BD or DVD does not match the region code set in the system, it cannot be
played.
,
Some DVDs are preset with parental control restrictions. Enter the password that
was set in
(Security Settings) to temporarily increase the viewer age
restriction level.
,
Some BDs are preset with parental control restrictions. Enter the password that
was set in
(Security Settings) to change the parental control level.
,
The BD may be disc-locked. Enter the password that was set when the disc was
created.
,
See also the notices under "Playable discs" (
Certain BDs cannot be played.
,
To play commercially available BD video software, the encryption key for
AACS (Advanced Access Control System) may need to be renewed. To renew
the key, you must update the system software.
The size of the video image and the TV screen do not match.
,
Check that the system's settings under
(Settings)
(Display Settings)
"Video Output Settings" are correct.
,
Check that the settings of the connected TV are correct. For details, refer to the
instructions supplied with your TV.
,
With some video content, the screen size cannot be changed.
The screen color does not seem right.
,
If set to the default setting, the background color changes automatically with the
passing of time.
Troubleshooting
Before requesting service
Power
Picture
