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Copyright © 2013 Somfy SAS. All rights reserved.
TROUBLESHOOTING GUIDE
Diagnostics
DIAGNOSTICS
REPAIRS
The motors are not responding to
remote control commands
The remote control range is reduced
- Check the remote control battery (see "Replacing the remote
control battery" below).
- Check the control unit aerial (wiring, position, see page 20).
- Check that there are no outside elements that may be
interfering with the radio signal (electric pylon, metal reinforced
walls, etc.). If this is the case, fit an offset aerial.
Non-memorised remote control
Memorise the remote control (see page 28).
Poorly wired motors
Check the motor wiring (see page 16).
The control unit's indicator
light is off
The electronics unit is on standby
Press button
for 2 seconds to reactivate the electronics.
No power supply to the control
electronics
- Check the power supply.
- Check the power supply cable.
The control unit's indicator light flashes:
1 flash
Operation using the backup battery
Check the mains power supply.
2 flashes
Motor waiting for auto-programming
Begin auto-programming of the gate leaf travel (see page 18).
3 flashes
Faulty photoelectric cells
- Check that there is nothing obstructing the cells.
- Check cell alignment.
- Check the cell wiring (see page 22).
- If the cells are deliberately disconnected, perform the procedure
“Deactivating automatic closing - returning to standard
operation” on page 26.
4 flashes
Permanent control on "START" of the
electronic unit (terminals 5-6)
Check the accessories connected to the electronic unit's "START"
output.
5 flashes
Electronics thermal safety activated
Allow the electronics to cool down until the indicator light
comes on continuously.
6 flashes
Short circuit of electronics unit's "BUS"
output (terminals 3-4)
Check the accessories connected to the electronic unit's "BUS"
output.
Short circuit of electronics unit's "24 V
output" (terminals 7-9)
Check the accessory connected to the electronic unit's "24 V"
output.
Short circuit of electronics unit's
"orange light" output (terminals 8-9)
Check the wiring of the orange light (see page 23).
Motor short circuit
Check the motor wiring (see page 16).
7 flashes
Electrical fault
Contact Somfy assistance.
The gate reopens at the end of
the closing motion
Unscrew the gate leaf brackets and offset them slightly towards
the centre of the gate.
The motorisation must be disconnected from any power supply during cleaning and maintenance and when parts are replaced.
Replacing the remote control battery
The service life of the battery is generally 2 years.
Remove the battery using
a screwdriver.
3
Replace the battery
(3 V CR 2430).
4
Remove the clip from the
remote control.
1
Open the remote
control.
2
3V
CR 2430
+
3V
CR 2430
+
3V
CR 2430
+
1
2
3
4
Assistance
If the fault remains or for any other problem or enquiry relating to your drive, visit
www.somfy.com
Содержание EXAVIA 500
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