(#112802) June 19, 2018
Printed in Canada
For further information contact: Solinst Canada Ltd.
Fax: +1 (905) 873-1992; (800) 516-9081 Tel: +1 (905) 873-2255; (800) 661-2023
35 Todd Road, Georgetown, Ontario Canada L7G 4R8
Web Site: www.solinst.com E-mail: [email protected]
®Solinst and Levelogger are registered trademarks of Solinst Canada Ltd.
Troubleshooting
Levelogger PC Software:
1. You must have administrator privileges to install software on a computer.
2. Windows 7, 8, and 10 Operating Systems support Levelogger Software.
AquaVent data has been accidentally erased:
If the AquaVent has been restarted and the old data has not been saved, select the download option
“Recover Previous Log”. This will download your previous data set.
Try the following if your AquaVent is not communicating with Levelogger PC
Software, or you are getting a communication error message:
1. Make sure you have installed the batteries correctly:
• Ensure proper polarity, paying attention to the positive {+} and negative {-} symbols etched in
the holder
• Ensure proper alignment; the spring contacts in the housing should be lined up with the
protruding contacts on the bottom of the battery holder
2. Check the Vented Cable connections to the AquaVent logger and Wellhead. Ensure they are
lined-up correctly and there is no dirt or debris in the connection.
3. Make sure you are using the correct Wellhead Connector Cable to connect to the PC.
• You must be using a USB Connector Cable connected to the 10-pin Solinst Protocol connection
on the Wellhead. The cable and connection are colour-coded orange.
4. Check that the USB Connector Cable is connected to the same Com Port that is
chosen in the upper middle of the Main Window of the Levelogger Software.
5. Check the Com port settings. They should be as follows:
• Bits per second: 9600
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None (This may have been set to Xon/Xoff – change it to None, Select [OK]
and back out of this pathway.)
6. Try communicating with another AquaVent logger, Wellhead, Vented Cable or USB Connector
Cable.
7. Try using a different computer.
8. If problem persists, contact Solinst.
To reset the AquaVent battery indicator, after replacing the Wellhead batteries:
Go to the Diagnostic Utility in Levelogger Software, click “Run Diagnostics”, then click “Reset
AquaVent Battery Indicator”.
Note:
For diagnostic purposes, you may want to install the end of the Vented Cable with the serial number
to the surface connection at the Wellhead.