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Rev:07.19.18
Solera
®
Power Awning 18V
Installation and Owner’s Manual
(For Aftermarket Applications)
CCD-0001260
What’s Happening
What Should Be Done?
Awning won’t open or close.
If optional travel locks are installed, make sure that they have been unlocked.
Check for power at the motor when the switch is in the extended or retracted
position.
Check for secure plug connections in the arm between the battery and the
switch.
Awning pitch won’t stay in the flat position.
Check for bad gas strut.
Check pitch arm bolt for proper tension. (High winds can cause the pitch arm
to deviate from the flat position due to the built-in safety feature of the awning.)
Make sure all three washers are in the proper location of the pitch arm.
Awning doesn’t close all the way.
The awning is considered completely closed as long as the outer arm is
overlapping the mount arm. This overlap can vary.
Make sure there are no obstructions in the support arm assemblies preventing
the awning from closing.
Verify the fabric is square from unit to roll tube and is rolling up straight on the
roll tube.
Awning runs slow.
The awning will run slower during retract than extend. Retract is approximately
30 seconds while extend is approximately 20 seconds on a fully-charged
battery.
Make sure pitch arms are not bent in an upward direction.
Lights won’t work.
There is a resettable fuse that can take up to 30 seconds to reset.
Make sure to have 12V DC to the red wire on the light.
Awning seems to wobble when extending or
retracting.
Make sure the bolts that hold the head to the support arm assemblies are
tight.
Make sure end caps are seated properly on the roll tube.
Make sure the shaft coming out of the head going to the end cap isn’t bent.
Make sure the wall mount is properly secured to the wall.
Make sure no part of the support arm assemblies are bent.
Make sure the wear collar spacers are all properly located in the support arm
assemblies.
Awning works in opposite direction of what
switch shows.
Wires going to awning have been reversed or switched. Reverse the wires.
Awning rolls up backward
The awning fabric should always be above the roll tube. However, if the extend
switch is engaged too long or extend is hit inadvertently instead of retract,
the awning will roll up backward. This is not a defect. To correct the fabric
orientation, press the retract button. The awning will then extend to its correct
orientation and normal operation can resume.
Solera Power Awning Troubleshooting
