Installation and Operation Manual (Rev E)
SGI Series Inverters
DOCR-060371
44
8.2
Return Material Authorization Policy
Please review our Return Merchandise Authorization Policy below.
Obtaining a required, Return Material Authorization:
Before returning a product directly to Solectria Renewables you must obtain a Return Material
Authorization (RMA) number and the correct factory "Ship To" address. Products must also be
shipped prepaid. Product shipments will be refused and returned at your expense if they are
unauthorized, returned without an RMA number clearly marked on the outside of the shipping
box, if they are shipped collect, or if they are shipped to the wrong location.
Information Solectria Renewables needs when you are obtaining service:
1) The model names and serial number of your product
Preparing the product for shipping:
1)
Package the unit safely, preferably using the original box and packing materials. Please
ensure that your product is shipped fully insured in the original packaging or equivalent.
This warranty will not apply where the product is damaged due to improper packaging.
2)
Include the following:
a. The RMA number supplied by Solectria Renewables clearly marked on the outside of
the box.
b. A return address to which the unit can be shipped. Post office boxes are not
acceptable.
c. A contact telephone number where you can be reached during work hours.
d. A brief description of the problem.
Ship the unit prepaid to the address provided by your Solectria Renewables’ customer service
representative.
Returning a product from outside of the USA or Canada:
In addition to the above, you MUST include return freight funds and are fully responsible for all
documents, duties, tariffs, and deposits.
