Solaris Mozart user manual version 2.0 122216
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TMB will not assume responsibility for any labor expended, or materials used, to replace and/or repair
the Product without TMB’s prior written authorization. Any repair of the Product in the field, and any
associated labor charges, must be authorized in advance by TMB. Freight costs on warranty repairs
are split 50/50: Customer pays to ship defective product to TMB; TMB pays to ship repaired product,
ground freight, back to Customer.
This warranty DOES NOT cover consequential damages or costs of any kind.
A Return Merchandise Authorization (RMA) Number must be obtained from TMB prior to return of any
defective merchandise for warranty or non-warranty repair. For all repairs please contact TMB Tech
Support Repair using the contact information below or email [email protected].
527 Park Ave., San Fernando, CA 91340
Tel: +1 818.899.8818
Fax: +1 818.899.8813
[email protected]
www.tmb.com
R
ETURN
P
ROCEDURE
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Merchandise Authorization Number (RMA #). Products
returned without an RMA # will be refused. Please contact TMB and request RMA # prior to shipping the
fixture. Be prepared to provide the model number, serial number and a brief description of the cause for
the return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is
the customer’s responsibility. TMB reserves the right to use its own discretion to repair or replace
product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method to use.
Note: If you are given an RMA #, please include the following information on a piece of paper inside
the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
