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Support and Contact Information 

 

SolarEdge Installation Guide – MAN-01-00002-1.7 

2 

Support and Contact Information 

If you have technical queries concerning our products, please contact us: 

USA and Canada:

 

  1 877 360 5292 

Worldwide:

  

+972 73 2403118 

Fax:

   +1 (530) 273-2769 

Email: 

 

support@solaredge.us

 

 

Before contacting, make sure to have the following information at hand: 

 

Inverter and power optimizer model 

 

Serial number of the product in question 

 

The error indicated on the inverter screen or on the SolarEdge monitoring portal, if there is such an 

indication. 

 

System configuration information, including the type and number of modules connected and the 

number and length of strings. 

 

The communication method to the SolarEdge server, if the site is connected 

 

 

Содержание 3000A-US

Страница 1: ......

Страница 2: ......

Страница 3: ...xcluded No guarantee is made for the completeness of these documents FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15...

Страница 4: ...rt solaredge us Before contacting make sure to have the following information at hand Inverter and power optimizer model Serial number of the product in question The error indicated on the inverter sc...

Страница 5: ...ling the Power Optimizers 12 Safety 12 Package Contents 13 Installation Guidelines 13 Step 1 Mounting and Grounding the Power Optimizers 14 Step 2 Connecting a Module to a Power Optimizer 15 Step 3 Co...

Страница 6: ...erter Using the LCD User Buttons 34 Configuring the Inverter Using the External LCD Light Button 36 Connecting a Laptop to the Inverter 37 Inverter Configuration Menu Options 37 Operational Mode Statu...

Страница 7: ...02 1 7 5 Appendix C Mechanical Specifications 63 AC DC Safety Switch 63 Power Optimizers 65 Appendix D Inverter Power De rating 66 Appendix E Replacing and Adding System Components 67 Replacing an Inv...

Страница 8: ...une op ration qui si elle n est pas faite ou suivi correctement pourrait causer des blessures ou un danger de mort Ne pas d passer une telle note avant que les conditions requises soient totallement c...

Страница 9: ...nduleur monophas assurez vous que le syst me est correctement mis la terre WARNING Opening the inverter and repairing or testing under power must be performed only by qualified service personnel famil...

Страница 10: ...dule Add on power optimizer connected to one or more modules Module embedded power optimizer supplied embedded into a module SolarEdge Inverter The SolarEdge inverter efficiently converts DC power fro...

Страница 11: ...ng the country and grid refer to Country and Grid on page 37 Figure 1 AC Grids Supported by the SolarEdge Inverter NOTE When connected to the 277 Vac grid the inverter will cease exportation of power...

Страница 12: ...n existing site Page 12 Pages 16 and 30 Page 18 Pages 23 24 Page 28 Page 30 Page 34 Recording power optimizer serial numbers Installing the inverter and the AC DC Safety Switch Commissioning and activ...

Страница 13: ...r 3 4 metal lock nut Electrical screwdriver tester Drilling machine and bits suitable for the surface on which the inverter will be installed and for opening the AC DC Safety Switch knockouts Suitable...

Страница 14: ...s are IP65 NEMA4 rated Choose a mounting location where optimizers will not be submerged in water Unused connectors must be sealed Exposed connectors may be unsafe or create functional problems and wi...

Страница 15: ...nduleur Afin d assurer la compatibilit m canique entre les optimiseurs de puissance SolarEdge et les modules auxquels ils sont connect s il faut Utiliser des connecteurs identiques du m me fabricant e...

Страница 16: ...to the module frame 2 Determine the power optimizer mounting location 3 If required mark all mounting hole locations and drill the holes CAUTION Do not drill through the power optimizer or through th...

Страница 17: ...r optimizer is securely attached NOTE Record power optimizer serial numbers and locations as described in Providing Installation Information on page 31 Step 2 Connecting a Module to a Power Optimizer...

Страница 18: ...asuring the string polarity with a voltmeter Figure 5 Power Optimizers Connected in Series Step 4 Verifying Proper Power Optimizer Connection After a module is connected to a power optimizer the power...

Страница 19: ...EZ DE PRECAUTION Une deviation de 1 par string est raisonnable Possible causes An extra power optimizer is connected in the string Solution Check if an extra power optimizer is connected in the string...

Страница 20: ...aging facing up and without exposing it to unnecessary shocks If the original package is no longer available use a similar box which can withstand the weight of the inverter refer to the inverter weig...

Страница 21: ...ge 36 Two communication glands each 20mm in diameter for connection of inverter communication options Each gland has three openings Refer to Chapter 7 Setting Up Communication on page 45 for more info...

Страница 22: ...rter as shown below Let the inverter lay flat against the wall or pole Figure 8 Hanging the Inverter on the Bracket 4 Insert the two supplied screws through the outer heat sink fin on either side of t...

Страница 23: ...numbers DCD 1ph US B and DCD 1ph US C The specifications of these switches are described in Appendix B Technical Specifications on page 60 The two switches are identical in functionality and can be u...

Страница 24: ...n the installation For DCD 1ph US C Safety Switch a Unibit drill may be used Mounting the AC DC Safety Switch 1 Use the supplied template to mark the drilling hole positions Align the top of the paper...

Страница 25: ...ing the Switch to the Inverter 1 Connect the DC as follows Connect the red wire to the DC terminal in the inverter Connect the black wire to the DC terminal in the inverter Figure 15 Inverter DC Termi...

Страница 26: ...afety Switch The AC DC Safety Switch connections are shown below Figure 17 Inside the AC DC Safety Switch AC Side Conduit DC Side Conduit DCD 1ph US B Safety Switch DCD 1ph US C Safety Switch AC Side...

Страница 27: ...tion refer to the SolarEdge Recommended AC Wiring Application Note available on the SolarEdge website at http www solaredge us files pdfs application note recommended wiring pdf Connecting the AC Grid...

Страница 28: ...wires from the PV installation to the DC and DC terminals according to the labels on the terminals Use a standard straight bladed screwdriver to connect the wires to the spring clamp terminals as des...

Страница 29: ...Move the AC DC Safety Switch to the OFF position 2 Insert the lock through the knob opening and lock 4 Verify that the inverter is configured to the proper country as described on page 37 5 If additi...

Страница 30: ...el P_OK there is a connection to the power optimizers and at least one power optimizer is sending monitoring data If P_OK does not appear check the power optimizer string and DC input connections 000...

Страница 31: ...f pairing fails an error is displayed In this case repeat the pairing steps When pairing succeeds the following message is displayed P a i r i n g P a i r i n g C o m p l e t e d 5 The system startup...

Страница 32: ...oltage which should be between 350V and 400V Pac W specifies the total AC output power produced 2 Take note of the serial on the inverter label This information is used in the SolarEdge monitoring por...

Страница 33: ...o another inverter that is already connected to the server in a master slave configuration Refer to Chapter 7 Setting Up Communication on page 45 Providing Installation Information Paper Template Fill...

Страница 34: ...ng voltage is reached The inverter then enters Production mode and produces power Off The inverter is not producing power This may be during Night mode when the inverter ON OFF switch is OFF or when a...

Страница 35: ...ge with a long press until Applied is displayed Use the three rightmost buttons for entering 123 when entering the password The LCD panel and buttons may be used during the following Setup Mode After...

Страница 36: ...the DC voltage is safe 50V Do not open the cover until the voltage is safe or until at least five minutes have passed Ce message est affich jusqu ce que la tension DC soit s curis e La tension de s cu...

Страница 37: ...e r v e r L A N L A N C o n f R S 4 8 5 1 C o n f S Z i g B e e C o n f S R S 2 3 2 C o n f Power Control R R C R C o n f E n R e a c t i v e P w r C o n f A c t i v e P w r C o n f W a k e u p C o n...

Страница 38: ...the LCD User buttons 1 Press and hold down the LCD light button until the following message is displayed K e e p h o l d i n g b u t t o n f o r p a i r i n g r e l e a s e t o e n t e r m e n u R e m...

Страница 39: ...o the Inverter To connect a laptop to the inverter use the internal mini USB connector type B 5 pin located on the inverter communication board see Figure 27 on page 45 Use a USB to mini USB cable Inv...

Страница 40: ...uired For any other option you must connect the Neutral line 2 Confirm your country selection in the confirmation screen Toggle to YES and press Enter Language Select the Language option to set the la...

Страница 41: ...S e t G a t e w a y S e t D N S S e t S e r v e r A d d r S e t S e r v e r P o r t RS485 1 Conf D e v i c e T y p e S E P r o t o c o l M D e v i c e I D 1 S l a v e D e t e c t ZigBee Conf enabled...

Страница 42: ...T L M O n T i m e 1 5 Temperature Select Celsius or Fahrenheit units LCD On Time 30 The number of seconds that the LCD backlight is ON after the LCD light button is pressed TLM On Time 15 The number...

Страница 43: ...one after the other Initial Inverter Status Window V a c v V d c v P a c w 2 4 0 7 3 7 1 9 2 3 4 9 3 P _ O K X X X Y Y Y S _ O K O N Vac V The AC output voltage Vdc V The DC input voltage Pac W The AC...

Страница 44: ...W h 0 0 NOTE This data is accumulated according to an internal real time clock Telemetry Window This window displays the last power optimizer telemetry received The display changes as each power opti...

Страница 45: ...leshoot them Error message according to failure Refer to Troubleshooting Communication on page 51 for detailed information IP Status Window This window describes the Ethernet configuration IP Mask Gat...

Страница 46: ...lity as follows SE SolarEdge device default MTR Revenue meter LGR Non SolarEdge logger PROT The protocol type to which the port is set For a SolarEdge device o S SolarEdge slave o M SolarEdge master o...

Страница 47: ...wo communication glands each 20mm in diameter are used for connection of the various inverter communication options Each gland has three openings The table below describes the functionality of each op...

Страница 48: ...thernet Router Hub Figure 28 Example of Ethernet Connection 1 Open the inverter cover 2 Remove the seal from one of the two large openings in communication gland 1 and insert an Ethernet CAT5 6 cable...

Страница 49: ...inal block Loosen all the screws Insert the ends of wires 1 through 8 into pins 1 8 and insert the shield into pin S For an 8 pin terminal block Loosen the screws except for that of pin G Insert the e...

Страница 50: ...t to LAN If the inverter is being reconfigured to LAN use the user buttons to configure the connection as described in Communication on page 38 11 Close the inverter cover 12 Verify the connection as...

Страница 51: ...ends into the G A and B pins shown above Use Four or six wire twisted pair cable for this connection You can use any color wire for each of the A B and G connections as long as the same color wire is...

Страница 52: ...the connection point between the RS485 bus and the SolarEdge monitoring server This inverter will serve as the master inverter 2 Connect the master to the SolarEdge monitoring server via one of the co...

Страница 53: ...nutes A message similar to the following appears on the LCD panel V a c v V d c v P a c w 2 4 0 7 5 2 V 0 0 S _ O K O F F S_OK Indicates that the connection to the SolarEdge monitoring server is succe...

Страница 54: ...IP address from the DHCP server or The DHCP static IP settings in the gateway are not the same as those of the router Check the router and inverter configuration 3rd Gateway Ping Failed The connection...

Страница 55: ...This may occur because of changes in the AC voltage or a switching load near the site If the fault persists Check the AC connection to the inverter Check with the grid operator if a large surge source...

Страница 56: ...y voltage 1V per optimizer check which string is malfunctioning and recheck its connections to the inverter Proceed according to the Troubleshooting section on page 17 Re commission all inverters in t...

Страница 57: ...rmitted by local authorities use the SolarEdge Configuration Tool to change the settings 33 AC Voltage Too High Grid voltage is above the limit permitted in this country Handle this in the same manner...

Страница 58: ...oubleshooting 44 No Country Selected The inverter is not configured to any country Select the country as described on page 37 4 5 8 12 18 23 39 42 45 SW Error Internal software error If the fault pers...

Страница 59: ...264 244 277 294 Vac AC Frequency Min Nom Max 59 3 60 60 5 Hz Max Output Fault Current and Duration 208V 16 20 20 20 26 20 27 5 20 27 5 20 A ms Max Output Fault Current and Duration 240V 14 20 17 5 20...

Страница 60: ...t 30 Adc Maximum Input Source Back feed Current 0 A Reverse Polarity Protection Yes Ground Fault Isolation Detection 600 k Sensitivity Maximum Inverter Efficiency 97 8 97 7 98 3 98 3 98 3 CEC Weighted...

Страница 61: ...C 50 22 6 With DCD 1ph US B 54 2 24 7 With DCD 1ph US C 53 24 1 lb kg Cooling Natural Convection Noise 50 dBA Minimum and Maximum Operating Temperature Range 4 20 40 40 to 120 60 F C Storage Temp Ran...

Страница 62: ...E3800A US 25 A 20 A SE5000A US 30 A 30 A 25 A SE6000A US 35 A or 40 A 35 A or 40 A 30 A SE7000A US 35 A or 40 A 35 A or 40 A 35 A or 40 A AC DC Safety Switch Specifications Maximum DC voltage 600 Vdc...

Страница 63: ...Current under Short Circuit Conditions 15 2NA series 12 3NA series 15 Adc Operating Output Voltage 5 60 Vdc Total Maximum String Voltage Controlled by Inverter 500 Vdc Output During Standby power opti...

Страница 64: ...mm 2 1 6 m 5 25 ft length 6 mm 2 1 2 m 3 9 ft length 6 mm 2 Input Connector 2NA Series MC4 Tyco H S Amphenol H4 3NA Series Tyco H S Amphenol H4 MC4 Tyco Amphenol Output Connector 2NA Series MC4 3NA S...

Страница 65: ...Appendix C Mechanical Specifications SolarEdge Installation Guide MAN 01 00002 1 7 63 Appendix C Mechanical Specifications AC DC Safety Switch Figure 38 DCD 1ph US B Dimensions...

Страница 66: ...endix C Mechanical Specifications SolarEdge Installation Guide MAN 01 00002 1 7 64 Figure 39 DCD 1ph US C Dimensions 9 5in 241mm 4 8in 122mm 8 3in 211mm 12 3in 312mm 10 9in 278mm 11 3in 287mm 3 6in 91...

Страница 67: ...002 1 7 65 Power Optimizers Enclosure 2NA Series Part Number OPxxx xx xxxxx 2NA 3NA Series Part Number OPxxx xx xxxxx 3NA Dimensions mm in W x L x H 143 x 210 x 45 5 63 x 8 26 x 1 75 137 x 193 x 27 5...

Страница 68: ...and full currents up to a temperature of 120 F 50 C The inverters may be used above this temperature with reduced ratings The de rating of these inverters when connected to the 208V 240V and 277V gri...

Страница 69: ...tion is indicated on the LCD panel wait five minutes for the input capacitors of the inverter to discharge Si vous ne pouvez pas voir l cran de l onduleur ou si un dysfonctionnement est indiqu sur l c...

Страница 70: ...Si vous ne pouvez pas voir l cran de l onduleur ou si un dysfonctionnement est indiqu sur l cran LCD attendez cinq minutes pour que les condensateurs d entr e de l onduleur soient d charg s 2 Turn OF...

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