
107
Função
Ícone no
ecrã superior
Comentário
'BMUBPSFDJQJFOUFEBCPSSB
$0-026&03&$*1*&/5&/0-6("3"NÈRVJOBOÍPQFSNJ
-
UFUJSBSNBJTDBGÏTTFNRVFUFOIBDPMPDBEPPSFDJQJFOUFEF
CPSSB
'BMUBPHSVQPEJTUSJCVJEPS
$0-026&0(3610%*453*#6*%03"NÈRVJOBOÍPQFSNJ
-
UFUJSBSNBJTDBGÏTTFNRVFUFOIBDPMPDBEPPHSVQPEJTUSJ
-
CVJEPS
'BMUBEBCBOEFKBEFSFDPM
-
IBEFHPUBT
$0-026&"#"/%&+"%&3&$0-)"%&(05"4"NÈRVJOB
OÍP QFSNJUF UJSBS NBJT DBGÏT TFN RVF UFOIB DPMPDBEP B
CBOEFKBEFSFDPMIBEFHPUBTOPMVHBS
%FTDBMDJGJDBÎÍP
&4$0-)" $"'²%&4$"-$*'*$"±°0 " NÈRVJOB QFSNJUF
DPOUJOVBSBUJSBSDBGÏNBTBWJTBRVFÏBDPOTFMIÈWFMSFBMJ[BS
BEFTDBMDJGJDBÎÍPEBNÈRVJOB
-JNQF[B EB CBOEFKB BP
GJOBMJ[BS P QSPDFTTP EF
EFTDBMDJGJDBÎÍP
&47";*&"#"/%&+"%&3&$0-)"%&(05"4&&/$)"$0.
«(6"-*.1"0%&1»4*50%&«(6""NÈRVJOBBDBCPVEF
EFTDBMDJGJDBSBTDPOEVUBTFWFSUFVPBHFOUFEFTDBMDJGJDBEPS
OB CBOEFKB EF SFDPMIB EF HPUBT RVF GJDB DIFJB 1SJNFJSP
EFWFFTWB[JBSTFFEFQPJTFODIFSPEFQØTJUPEFÈHVBDPN
ÈHVBMJNQBQBSBFGFDUVBSBMBWBHFN
"MHPOÍPFTUÈBGVODJPOBS
DPSSFDUBNFOUF
3&*/*$*& 0 40'58"3& %" .«26*/" EFTMJHBOEP P JOUFS
-
SVQUPS QSJODJQBM QPTJÎÍP iw FTQFSF BMHVOT TFHVOEPT F
MJHVFBOPWBNFOUF4FEFQPJTEFEFTMJHBSFWPMUBSBMJHBSB
NÈRVJOBPTÓNCPMPQFSTJTUJS/&$&44*5"%&-&7"3".«26
-
*/" 1"3" 4&3 3&1"3"%" /6. 4&37*±0 %& "44*45³/$*"
"6503*;"%0 " NÈRVJOB OÍP SFBMJ[BSÈ OFOIVNB GVOÎÍP
TFNRVFUFOIBTJEPSFQBSBEB
/PUB
2VBOEPBTJUVBÎÍPEFBWJTPUJWFSTJEPSFTPMWJEBBNÈRVJOB
WPMUBBFTUBSQSPOUBQBSBUJSBSDBGÏ
20 PROBLEMA-CAUSA-SOLUÇÃO
Problema
Causa
Solução
"NÈRVJOBOÍPMJHB
"NÈRVJOBOÍPFTUÈMJHBEBËSFEF
FMÏDUSJDB
1SFTTJPOFPJOUFSSVQUPSQPTJÎÍPi*w MJHBEB
7FSJGJRVFPDBCPFBGJDIBBMJHBÎÍPEPNF
-
TNPËSFEF
4FDPOUJOVBSTFNMJHBSMFWFBNÈRVJOBB
VNTFSWJÎPEFBTTJTUÐODJBBVUPSJ[BEP
0QSJNFJSPDBGÏOÍPÏEFCPBRVBMJ
-
EBEF
"QSJNFJSBWF[RVFPNPJOIPFOUSB
FN GVODJPOBNFOUP OÍP WFSUF RV
-
BOUJEBEF TVGJDJFOUF QBSB P HSVQP
EJTUSJCVJEPS
%FJUBS GPSB FTUF DBGÏ %FQPJT EF BMHVOT
DJDMPT RVF B DBGFUFJSB OFDFTTJUB QBSB TF
BEBQUBS BP HSÍP VUJMJ[BEP PT SFTUBOUFT
DBGÏTWÍPTBJSTFNQSFCFN
2VBOEPMJHPBNÈRVJOBTBJVNQP
-
VDPEFÈHVBTVKB
" NÈRVJOB SFBMJ[B VNB BVUPMJN
-
QF[BEBTDPOEVUBTQBSBBTTFHVSBS
VNDBGÏØQUJNPMJWSFEFSFTUPTPV
QØEFDBGÏTBOUFSJPSFT
/ÍPDPMPRVFBDIÈWFOBTFNRVFBNÈRV
-
JOBUFOIBSFBMJ[BEPBBVUPMJNQF[B
1_05_CA4816-48017_PT.indd 107
9/7/10 09:10:44