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SOL Inc. | 3210 SW 42nd Avenue | Palm City, Florida 34990
www.solarlighting.com
E-mail support: [email protected]
Phone: +1.772.286.9461 | Toll: 800.959.1329 (USA & Canada)
Fax: +1.772.286.9616
Office Hours: Monday - Friday: 8:30am to 5:00pm (EST)
© 2010 SOL Inc. All rights reserved
In-Warranty Service Instructions
A Returned Merchandise Authorization (RMA) number must be obtained from SOL Inc. before equipment
can be returned for repair or replacement under warranty.
We require the following information before we can issue an RMA number:
•
Controller Number for the product being returned
•
Serial Number of the product being returned
•
A description of the problem
•
The address to which the repaired or replaced product is to be shipped
Equipment being returned must be properly packaged to protect it from damage during shipment. Shipping
costs and insurance to SOL Inc. are the responsibility of customer.
Upon verification of failure due to defects in materials or workmanship, we will either repair or replace the
product at our discretion. The customer will be responsible for all shipping and handling charges for any
equipment that is sent to SOL Inc. in error (no definable problems).
Contact us for Help
If troubleshooting does not work and further help is required, please call our 24/7 telephone technical
support number: (772) 286-9461, option #3.