User Guide
by service performed by anyone other than the Seller; (iii) to a product or a part that has been
modified without the written permission of the Seller; (iv) to a product where any Seller serial
number has been removed or defaced, or (v) to any product purchased through an online
auction house. Sol Doum’s warranty does not apply to any battery cell or product containing a
battery cell unless the battery cell is fully charged by you within seven (7) days after you
purchase the product and at least once every 6 months thereafter.
HOW TO RECEIVE SERVICE
To obtain warranty service, you must contact our customer service team via email at
. If our customer service team determines that further assistance is
required, they will give you a Return Material Authorization ('RMA') number and will provide
you with a prepaid return shipping label that you can use to mail back your non-functioning
item(s). You must properly package the product, clearly marking the RMA number on the
package and including proof of your purchase date with the product. We will process your
return and send your repaired or replacement product to you at our expense for product being
shipped to locations in North America. For products purchased or being shipped outside of
North America, please contact the local distributor from whom you purchased the product or
email
to obtain further distributor information.
IMPLIED WARRANTIES
THE LIMITED WARRANTY STATED HEREIN IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IN NO
EVENT SHALL ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, EXTEND
BEYOND THE APPLICABLE WARRANTY PERIOD IDENTIFIED IN PARAGRAPH 2, ABOVE. Some
states do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
EXCLUSIVE REMEDY; LIMITATION OF LIABILITY
The foregoing provisions state Sol Donum’s entire liability, and your exclusive remedy, for any
breach of warranty, express or implied. IN NO EVENT WILL Vulcan BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF
ANY Vulcan PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER
DEVICES. IN NO EVENT WILL Vulcan’s LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT,
WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR UNDER ANY OTHER
THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE Vulcan PRODUCT. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
Battery Energy Storage and Power Solutions
© Sol Donum
™
2022
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