Appendix
15-2
15
Troubleshooting
■
Handset does not turn on
"
Is battery empty?
#
Replace or charge battery.
"
Is battery installed in handset?
#
Install battery correctly.
■
When power is turned on, PIN entry
window appears
"
Is
PIN certification
set to
On
?
#
If
PIN certification
is
On
, enter PIN.
■
When power is turned on, USIM password
entry window appears
"
Is
USIM lock
set to
On
?
#
If
USIM lock
is
On
, enter USIM password.
■
Please insert USIM card, Incorrect USIM
or
USIM card failed
appears when handset is
turned on or executing a function
"
Is USIM Card correctly installed?
#
Check to see if USIM Card is correctly installed.
If the message appears even though USIM Card
is correctly installed, it may be damaged.
"
Is USIM Card still being loaded?
#
Try again after a while.
"
Is an incorrect USIM Card used?
#
Check to see if correct USIM Card is used. Use
USIM Card specified by SoftBank.
"
Is there debris on USIM Card IC chip?
#
Remove debris with a clean, dry cloth, and then
install USIM Card correctly.
■
圏外
or
appears and no calls can be
made
"
Handset is out-of-range.
#
Move to a place where the signal is stronger
and try again.
■
Calls are interrupted or disconnected
"
Does
圏外
or
appear?
#
Move to a place where the signal is stronger
and try again.
"
Is battery empty?
#
Replace or charge battery.
■
Unable to make a call
"
Is Call Barring set?
#
Deactivate Call Barring.
"
Is
Offline mode
set to
On
? (
appears)
#
Set
Offline mode
to
Off
.
■
Unable to open Phonebook entry, Data
Folder, Call Log, Calendar, or Messaging
"
Is
Function lock
set?
#
Cancel
Function lock
.
■
Clicking noise is heard during a call
"
Noise may be generated when signal is weak
or while moving between coverage areas.
■
Unable to charge battery
"
Is AC Charger Connector securely inserted into
handset?
#
Insert AC Charger Connector securely.
"
Is AC Charger plug securely inserted?
#
Insert AC Charger plug securely.
"
Is battery installed in handset?
#
Install battery correctly.
"
Are handset terminals and AC Charger clean?
#
Clean contacts with a dry cotton swab.
"
Was battery charged in ambient temperature
below 5 °C or above 40 °C?
#
Charge battery in ambient temperature
between 5 °C and 40 °C.
"
Battery may need to be replaced.
#
Install a new battery.
"
Does battery always lose its charge quickly
after being charged?
#
Battery life has expired. Replace with a new battery.
"
Does handset or battery become very warm
during charging?
#
If the temperature rises too much, charging
may stop. After handset and battery are cool,
retry charging.
■
Devices become hot
"
During charging, AC Charger may heat up.
"
Handset may heat up during charging/long
calls.
#
If handset is safe to touch, heat level is normal.
If it is too hot to touch, immediately stop
charging and contact Customer Service (
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