8
14
Appendix
14-
8
Troubleshooting
Q
Calling (continued)
Q
Messaging
Q
Other Functions
Problem
Possible Cause
Solution
Clicking noise is
heard during call
Handset may be moving
into another service area.
Noise is heard when Network
signal switches. This is normal.
Cannot hear other
party's voice
Earpiece Volume may
be low.
Increase Earpiece Volume
(
).
Cannot use
Answer Phone or
Caller Voice
Memory may be full.
Answer Phone and Caller
Voice are disabled when less
than 12 seconds remain or
20 messages are recorded.
Delete messages (
).
Is the call a Video Call?
Answer Phone and Caller Voice
are not available for Video Calls.
Cannot save
phone number for
Call Forwarding
Does the number start
with
1
,
00
,
0120
or
0990
?
Public service numbers,
international call numbers
starting with 00, toll-free
numbers and fee-based service
numbers cannot be saved.
Problem
Possible Cause
Solution
Cannot receive
messages
Does
A
appear?
Memory is full. Delete
messages (
Does
)
appear?
Move to a place where signal
is strong.
S! Mail is not
delivered as sent
Recipient handset may
not be
S! Mail-compatible.
Recipient must be subscribed
to S! Mail, Super Mail or Long
Mail. The maximum size of
messages/attachments
handsets can receive varies
by make and model. Confirm
compatibility with recipient
handsets.
Still images are not
delivered as sent
Recipient handset may
not be JPEG-compatible.
Convert JPEG files to PNG
(
Video clips are not
delivered as sent
Recipient handset may
not support the file
format.
Send video clips to S! Mail- or
VGS-compatible SoftBank
handsets supporting MPEG-4.
Problem
Possible Cause
Solution
TV, mobile camera,
etc. won't activate
Battery may need to be
charged or replaced.
Charge battery or install a
charged battery.
Viewfinder image is
blurry/out-of-focus
Lens cover (
) may
need to be cleaned.
Clean dust/smudges from
lens cover with a soft cloth.
Handset movement may
blur images.
Hold handset steady when
releasing shutter.
Portrait/Macro Selector
(
) may be misset.
Slide to
n
for close-up shots or
to
o
for other shots.
Cannot watch TV
Network Information may
need to be retrieved.
Retrieve Network Information
(
).
USIM Card may not be
inserted.
TV is disabled when USIM
Card is not inserted or upon
subscription termination.
Subscription may be
terminated.
Problem
Possible Cause
Solution