14
Appendix
14-
7
Troubleshooting
Q
Charger/Battery
Q
Calling
Problem
Possible Cause
Solution
Battery charges
quickly
Remaining charge
shortens charging time.
This is normal.
Battery may be
terminally exhausted or
defective. (Small Light
flashes red.)
Replace battery with a new
one.
Battery charges
slowly
Battery may be charging
via USB.
Use AC Charger.
Charging slows during
Video Calls.
End the call to charge faster.
Battery won't
charge
AC Charger may not be
properly connected to
handset.
Make sure connector is
securely inserted and retry.
AC Charger may not be
firmly plugged in to AC
outlet.
Remove plug from outlet,
re-insert and retry.
Battery may not be
properly installed.
Install battery properly
(
Handset, External
Device Port, battery or
AC Charger connector
terminals may need to
be cleaned.
Clean terminals with a dry
cotton swab and retry.
Charger may not be
supported.
Use specified AC Charger only;
others may damage battery.
Battery Time
seems shorter
than usual
High power consuming
operations are in use.
Keep handset closed in
Standby; reduce TV,
S! Application, Media Player
and Camera use, and limit
transmissions/external
connections.
Using handset in poor
conditions may shorten
Battery Time.
Avoid prolonged use of
handset out-of-range or in
poor signal conditions.
Power hungry settings
may be active.
Lower Brightness, select
shorter Display Saving/
Backlight time, etc.
Problem
Possible Cause
Solution
Cannot place call
Keypad Lock may be
active (
`
appears).
Cancel Keypad Lock (
).
Password Lock may be
active (
$
appears).
Cancel Password Lock
(
Call won't
connect and
there's a beeping
tone
Did you include the area
code or the first
0
?
Dial the number including the
area code or
0
.
Handset may be
out-of-range (
)
appears).
Move to a place where signal
is strong and retry.
Offline Mode may be
active (
[
appears).
Cancel Offline Mode (
)
and retry.
Call is choppy or
cut off
Network signal may be
weak.
Move to a place where signal
is strong and retry.
Battery may need to be
charged or replaced.
Charge battery or install a
charged battery.
Problem
Possible Cause
Solution