211
| SMSEagle MHD-8100
| User’s Manual
SERVICE & REPAIR
Warranty
Your SMSEagle comes with a standard 1 year of technical support and hardware repair warranty coverage.
The standard warranty can be extended during device purchase to 3-years coverage (check your purchase
conditions). For a detailed information on warranty terms and conditions check warranty card that comes
with your device or follow the link:
www.smseagle.eu/docs/general_warranty_terms_and_conditions.pdf
Service
Before contacting with support team, be sure that you have read Troubleshooting section of this manual.
SMSEagle Support Team is available by email or telephone.
Support Portal:
Email:
Phone: + 48 61 6713 413
The support service is provided by:
PROXIMUS Radoslaw Janowski
ul. Piątkowska 163,
60-650 Poznan, Poland
WHEN CONTACTING SUPPORT TEAM, BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION:
System Logs
Go to menu Settings > Sysinfo > “Download device logs”. Provide log package to support team when
requested.
MAC address
Each SMSEagle device has its unique MAC address. MAC address is printed on the device body or can be
found in menu Settings > IP Settings
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