26 / EN
Washing Machine / User’s Manual
5
Troubleshooting
Problem
Reason
Solution
Program does not start after
closing the door.
Start / Pause / Cancel button was not pressed.
• *Press the Start / Pause / Cancel button.
It may be difficult to close the loading door in case of
excessive loading.
• Reduce the amount of laundry and make sure that
the loading door is closed properly.
Programme cannot be started or
selected.
Washing machine has switched to self protection mode
due to a supply problem (line voltage, water pressure, etc.).
• Press and hold On / Off button for 3 seconds.
(see. "Cancellation of program")
Water in the machine.
Some water might have remained in the product due
to the quality control processes in the production.
• This is not a failure; water is not harmful to the
machine.
Machine does not fill with water.
Tap is turned off.
• Turn on the taps.
Water inlet hose is bent.
• Flatten the hose.
Water inlet filter is clogged.
• Clean the filter.
Loading door may be open.
• Close the door.
Machine does not drain water.
Water drain hose might be clogged or twisted.
• Clean or flatten the hose.
Pump filter is clogged.
• Clean the pump filter.
Machine vibrates or makes noise.
Machine might be standing unbalanced.
• Adjust the feet to level the machine.
A hard substance might have entered into the pump filter.
• Clean the pump filter.
Transportation safety bolts are not removed.
• Remove the transportation safety bolts.
Laundry quantity in the machine might be too little.
• Add more laundry to the machine.
Machine might be overloaded with laundry.
• Take out some of the laundry from the machine
or distribute the load by hand to balance it
homogenously in the machine.
Machine might be leaning on a rigid item.
• Make sure that the machine is not leaning on anything.
There is water leaking from the
bottom of the washing machine.
Water drain hose might be clogged or twisted.
• Clean or flatten the hose.
Pump filter is clogged.
• Clean the pump filter.
Machine stopped shortly after the
programme started.
Machine might have stopped temporarily due to low
voltage.
• It will resume running when the voltage restores to
the normal level.
Machine directly discharges the
water it takes in.
Draining hose might not be at adequate height.
• Connect the water draining hose as described in
the operation manual.
No water can be seen in the
machine during washing.
The water level is not visible from outside of the
washing machine.
• This is not a failure.
Loading door cannot be opened.
Door lock is activated because of the water level in
the machine.
• Drain the water by running the Pump or Spin
programme.
Machine is heating up the water or it is at the spinning
cycle.
• Wait until the programme completes.
Child lock is engaged. Door lock will be deactivated a couple
of minutes after the programme has come to an end.
• Wait for a couple of minutes for deactivation of
the door lock.
Loading door may be stuck because of the pressure it
is subjected to.
• Grab the handle and push and pull the loading
door to release and open it.
Washing takes longer time than
specified in the manual.(*)
Water pressure is low.
• Machine waits until taking in adequate amount
of water to prevent poor washing quality due to
the decreased amount of water. Therefore, the
washing time extends.
Voltage might be low.
• Washing time is prolonged to avoid poor washing
results when the supply voltage is low.
Input temperature of water might be low.
• Required time to heat up the water extends in cold
seasons. Also, washing time can be lengthened to
avoid poor washing results.
Number of rinses and/or amount of rinse water might
have increased.
• Machine increases the amount of rinse water
when good rinsing is needed and adds an extra
rinsing step if necessary.
Excessive foam might have occurred and automatic
foam absorption system might have been activated
due to too much detergent usage.
• Use recommended amount of detergent.
Programme time does not
countdown. (On models with
display) (*)
Timer may stop during water intake.
• Timer indicator will not countdown until the machine
takes in adequate amount of water. The machine
will wait until there is sufficient amount of water
to avoid poor washing results due to lack of water.
Timer indicator will resume countdown after this.
Timer may stop during heating step.
• Timer indicator will not countdown until the
machine reaches the selected temperature.
Timer may stop during spinning step.
• Automatic unbalanced load detection system
might be activated due to the unbalanced
distribution of the laundry in the drum.
