27 / EN
Washing Machine / User’s Manual
Problem
Reason
Solution
Programme time does not
countdown. (*)
There might be unbalanced load in the machine.
• Automatic unbalanced load detection system
might be activated due to the unbalanced
distribution of the laundry in the drum.
Machine does not switch to
spinning step. (*)
There might be unbalanced load in the machine.
• Automatic unbalanced load detection system
might be activated due to the unbalanced
distribution of the laundry in the drum.
The machine will not spin if water is not drained
completely.
• Check the filter and the draining hose.
Excessive foam might have occurred and automatic
foam absorption system might have been activated
due to too much detergent usage.
• Use recommended amount of detergent.
Washing performance is poor:
Laundry turns gray. (**)
Insufficient amount of detergent has been used over a
long period of time.
• Use the recommended amount of detergent
appropriate for water hardness and the laundry.
Washing was made at low temperatures for a long
time.
• Select the proper temperature for the laundry to
be washed.
Insufficient amount of detergent is used with hard
water.
• Using insufficient amount of detergent with hard
water causes the soil to stick on the cloth and
this turns the cloth into gray in time. It is difficult
to eliminate graying once it happens. Use the
recommended amount of detergent appropriate
for water hardness and the laundry.
Too much detergent is used.
• Use the recommended amount of detergent
appropriate for water hardness and the laundry.
Washing performance is poor:
Stains persist or the laundry is not
whitened. (**)
Insufficient amount of detergent is used.
• Use the recommended amount of detergent
appropriate for water hardness and the laundry.
Excessive laundry was loaded in.
• Do not load the machine in excess. Load with
amounts recommended in the "Programme and
consumption table".
Wrong programme and temperature were selected.
• Select the proper programme and temperature for
the laundry to be washed.
Wrong type of detergent is used.
• Use original detergent appropriate for the
machine.
Too much detergent is used.
• Put the detergent in the correct compartment. Do
not mix the bleaching agent and the detergent
with each other.
Washing performance is poor: Oily
stains appeared on the laundry. (**)
Regular drum cleaning is not applied.
• Clean the drum regularly. For this, please see
4.4.2.
Washing performance is poor:
Clothes smell unpleasantly. (**)
Odours and bacteria layers are formed on the drum as
a result of continuous washing at lower temperatures
and/or in short programmes.
• Leave the detergent drawer as well as the loading
door of the machine ajar after each washing.
Thus, a humid environment favorable for bacteria
cannot occur in the machine.
Colour of the clothes faded. (**)
Excessive laundry was loaded in.
• Do not load the machine in excess.
Detergent in use is damp.
• Keep detergents closed in an environment free
of humidity and do not expose them to excessive
temperatures.
A higher temperature is selected.
• Select the proper programme and temperature
according to the type and soiling degree of the
laundry.
It does not rinse well.
The amount, brand and storage conditions of the
detergent used are inappropriate.
• Use a detergent appropriate for the washing
machine and your laundry. Keep detergents closed
in an environment free of humidity and do not
expose them to excessive temperatures.
Detergent is put in the wrong compartment.
• If detergent is put in the prewash compartment
although prewash cycle is not selected, machine
can take this detergent during rinsing or
softener step. Put the detergent in the correct
compartment.
Pump filter is clogged.
• Check the filter.
Drain hose is folded.
• Check the drain hose.