EN - 14
Problem
Possible causes
Solution
The machine stops when
dispensing.
Tank removed during
dispensing or water under
the minimum threshold.
Make sure the tank is
correctly assembled or fill
with water.
The side door was opened
during dispensing.
Close the side door again.
Alarm 21
not on
but water missing.
Incorrect water reading in
the tank due to lime scale
inside the tank.
Thoroughly clean and
reassemble the tank. Run a
descaling cycle if needed.
Water erroneously poured
in the tank gap.
Remove the tank and
thoroughly dry its
compartment.
Coffee is not hot.
Cups were not pre-heated. Heat cups by rinsing them
with hot water (Note: the hot
water function can be used).
Coffee is weak or with
little cream.
Coffee too roughly ground. Turn the knob counter-
clockwise to tighten the
coffee grinders. Warning: to
avoid machine damages, we
strongly recommend you turn
the knob when the machine
is in the grinding phase.
Dispensing when there are
no more beans.
Fill the bean container and
dispense coffee again.
