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Using the TouchScreen
Page 14 | August 17, 2010
Table 5: System & Zone Trouble Header Messages
Component
Cause
Solution
Network connection
failed
No broadband or cellular connectivity to
the TouchScreen
Restore Internet connectivity as soon
as possible;
Contact Customer Care to report your
loss of cellular connectivity
Sensor Battery Low
Battery for the sensor named in this alert
is low. This is 2.75v for sensors and key
pads and 2.6v for key fobs.
Replace the battery as soon as possible
Sensor Communication
Failure
TouchScreen cannot communicate with
the identified sensor
Replace the battery
OR
Replace the sensor.
Sensor Communication
Jammed
TouchScreen’s communication with the
identified sensor is being jammed.
Most likely, someone is using a device
designed to scramble the radio frequency
(RF) signal of the sensors.
This could be a burglary in progress.
Sensor Lost Power
External power for the identified sensor
or device is not connected
Restore power to the sensor or device
as soon as possible to avoid draining
the battery
Sensor Needs Cleaning Identified smoke detector is dirty or
dusty
Clean the identified smoke detector.
Sensor Tamper
Detected
Cover of the identified sensor has been
removed.
Check the identified sensor.
Sensor Test Button
Pressed
Test button for the identified sensor was
pressed
If a sensor test is not in progress,
check the identified sensor.
System Battery Low
TouchScreen has lost A/C power and is
on battery backup. The battery voltage is
3.7v, that is about 5% remaining power.
Complete loss of power to the
TouchScreen is imminent.
Check the A/C adapter.
Restore A/C power to the
TouchScreen as soon as possible.
System not ready to
Arm
Door or window is open.
Open the Security widget and check
the security zones, door or window
might be open
System Power Lost
TouchScreen has lost A/C power and is
on battery backup
Check the A/C adapter;
Restore A/C power to the
TouchScreen as soon as possible