Using the TouchScreen
Page 13 | August 17, 2010
Table 5: System & Zone Trouble Header Messages
Component
Cause
Solution
Alarm communication
failed
TouchScreen is not accessing the
Internet through the local network, nor
does it have cellular connectivity.
Restore Internet connectivity as soon
as possible.
If the lack of cellular connectivity
persists, contact Customer Care.
Battery failure
Backup battery for the TouchScreen is
dead, and there is a loss of external
power.
After external power is restored, it takes
approximately 21 hours for the battery to
be fully charged.
When AC Power is restored the
battery will recharge. If not, have the
battery connection checked.
Battery Low
See
Sensor Battery Low
.
Confirm that the power adapter is
plugged into an unswitched outlet.
If A/C power is connected but has
been off for an extended period, the
battery could still be charging.
Battery Removed
Battery for the TouchScreen has become
detached
Open the battery cover and check the
battery connection.
Broadband connection
failed
TouchScreen is not accessing the
Internet through the local network, but
the device still has cellular connectivity.
Restore Internet connectivity as soon
as possible.
Cellular
communication failed
TouchScreen cannot communicate over
the cellular network.
If this problem persists, contact
Customer Care.
Communication
Jammed
TouchScreen has detected an attempt to
jam its communication with the sensors.
Most likely, someone is using a device
designed to scramble the radio frequency
(RF) signal of the sensors.
This could be a burglary in progress.
Lost Power
External power for the sensor or device
named in this alert is not connected.
Only applicable to devices that required
external power.
Restore power to the sensor or device
as soon as possible to avoid draining
the battery
Low Battery Detected
Battery for the identified sensor is low.
Replace the battery as soon as possible.
Needs Cleaning
Sensor named in this alert is dirty or
dusty
Clean the identified sensor