M
ASTER
T
ROUBLESHOOTING
G
UIDE FOR
6000/8000
G3/G4/G5
I
NTERACTIVE
F
LAT
P
ANELS
7 smarttech.com/kb/171103
2.8.3.
On the 75-G5, and 65V2-G5 panels that in Multiwindow mode, each input has
its own picture settings. If you have an individual image displaying incorrect colors
check the On Screen Display menu settings first
2.8.4.
If you are using an analog input on a G3/G4 display, try using a different cable
or source first
2.8.5.
If none of these steps proves successful, capture several images and contact
Support
2.9.
2.9.
2.9.
2.9.
The image is cutoff or shifted to the left or right
The image is cutoff or shifted to the left or right
The image is cutoff or shifted to the left or right
The image is cutoff or shifted to the left or right
2.9.1. Check that the video settings in your PC like Zoom, Crop, or Underscan have
been adjusted, typically found in the Advanced Settings of Display Settings
2.9.2.
If you have a G3/4 display, try using The Aspect button to see if that corrects
the size
2.9.3.
If your Video cable is not directly connected, remove any intermediary devices
in line and connect directly from the panel to your source device
2.9.4.
If you are using cables longer than 20 feet, try a shorter cable
2.9.5.
Confirm the cable and source work by trying them into a different display
2.9.6.
Ensure you are trying to display a supported video resolution and refresh rate
by consulting against your user or administrator guide – 1920x1080 is a good
resolution to test against
2.9.7.
Power cycle your panel by turning off the rear rocker switch near the power
cord, wait 30 seconds, and turn the power back on. If this does not fix the issue or
it remains persistent, escalate to SMART support
2.9.8.
If you have an entirely black background, try switching to a dark grey or
different color
2.10.
2.10.
2.10.
2.10.
The image does not fill the entire screen
The image does not fill the entire screen
The image does not fill the entire screen
The image does not fill the entire screen
2.10.1.
If using a G5-75 IFP, and 65V2-G5 check that the Multi Window setting is not
turned on
2.10.2.
Check that the video settings in your PC have not been adjusted, typically
found in the Advanced Settings. It has been seen on AMD cards where ’Overscan’
is set to on. This is found in the advanced display settings on your PC, found by
right clicking the desktop
2.10.3.
If your Video cable is not directly connected, remove any intermediary devices
in line and connect directly from the panel to your source device
2.10.4.
If you are using cables longer than 20 feet, try a shorter cable
2.10.5.
Confirm the cable and source work by trying them into a different display
2.10.6.
Ensure you are trying to display a supported video resolution and refresh rate
by consulting against your user or administrator guide
2.10.7.
Power cycle your panel by turning off the rear rocker switch near the power
cord, wait 30 seconds, and turn the power back on. If this does not fix the issue or
it remains persistent, escalate to SMART support
2.10.8.
If you have a 75-G5, and 65V2-G5 IFP, check that Multi Window is not enabled
