M
ASTER
T
ROUBLESHOOTING
G
UIDE FOR
6000/8000
G3/G4/G5
I
NTERACTIVE
F
LAT
P
ANELS
14 smarttech.com/kb/171103
4.4.4.
If the inking works in part of the board, but not in the middle of the board or in
one or multiple corners and gets worse over time, you have a potential mounting
issue in terms of flatness of the mounting surface. The board should be removed
from the wall and calibrated. If the problem persists off the wall, please contact
support. If the problem goes away off the wall, inspect the wall/mount for issues.
Contact SMART Support for more help
4.5.
4.5.
4.5.
4.5.
Touch does not work in one corner or other parts o
Touch does not work in one corner or other parts o
Touch does not work in one corner or other parts o
Touch does not work in one corner or other parts of the screen
f the screen
f the screen
f the screen
4.5.1.
If this is associated with a ‘Limited Functionality’ message please look at step 4.1
of this troubleshooting section
4.5.2.
Try to calibrate and orient. The panel should only ever require calibration upon
initial install, unless the room/lighting changes. However if either has been
corrupted you may see this message. This can be found in the SMART Hardware
Settings
4.5.3.
It is possible that you have a failed camera, or a camera that has had its internal
firmware corrupted, and if the initial steps do not resolve contact SMART Support
to further troubleshoot the issues
4.5.4.
If the inking works in part of the board, but not in the middle of the board or in
one or multiple corners and gets worse over time, you have a potential mounting
issue in terms of flatness of the mounting surface. The board should be removed
from the wall and calibrated. If the problem persists off the wall, please contact
support. If the problem goes away off the wall, inspect the wall/mount for issues.
Contact SMART Support for more help
4.6.
4.6.
4.6.
4.6.
T
T
T
The ink drops as I write
he ink drops as I write
he ink drops as I write
he ink drops as I write
4.6.1.
Ensure that when you are holding the pen you are not blocking the black plastic
cone. The cameras on the corners need to see this cone to function properly.
4.6.2.
Also ensure that you are keeping the pen within a 45-degree perpendicular
angle to the IFP. Too steep of an angle can cause the cameras to have issue
seeing the pen properly
4.6.3.
If this is associated with a ‘Limited Functionality’ message, please look at step
4.1 of this troubleshooting section
4.6.4.
Try to calibrate and orient. The panel should only ever require calibration upon
initial install, unless the room/lighting changes. However, if either has been
corrupted you may see this message. This can be found in the SMART Hardware
Settings. You may find that using a closed fist as opposed to pen finger will work,
and then you can go back and try a pen or finger if successful. A closed fist can
provide a bigger target to calibrate against, and then it can be refined with a
pen/finger.
4.6.5.
It is possible that you have a failed camera, or a camera that has had its internal
firmware corrupted, and if the initial steps do not resolve contact SMART Support
to further troubleshoot the issues
4.6.6.
If the inking works in part of the board, but not in the middle of the board or in
one or multiple corners and gets worse over time, you have a potential mounting
issue in terms of flatness of the mounting surface. The board should be removed
