M
ASTER
T
ROUBLESHOOTING
G
UIDE FOR
6000/8000
G3/G4/G5
I
NTERACTIVE
F
LAT
P
ANELS
5 smarttech.com/kb/171103
2.
Video and Other Display
2.1.
2.1.
2.1.
2.1.
My panel is turned on, but I have no image at all
My panel is turned on, but I have no image at all
My panel is turned on, but I have no image at all
My panel is turned on, but I have no image at all
2.1.1.
If your G5 panel is displaying only a solid or ‘breathing’ amber light, or your
G3/G4 a Red power light it has not been woken up yet – see the Sleep and Wake
section for more information. Also make sure that the source device you are using
is not in a standby or off state.
2.1.2.Depending on your panel, try turning on the On Screen Display menu via the
control panel or remote control. If this displays, please refer to step 2.1
2.1.3.
Power cycle your panel by turning off the rear rocker switch near the power cord,
wait 30 seconds, and turn the power back on. If this does not fix the issue or it
remains persistent, escalate to SMART support
2.2.
2.2.
2.2.
2.2.
I have a source connected and turned on but only see ‘No Signal’ or ‘Initializing’
I have a source connected and turned on but only see ‘No Signal’ or ‘Initializing’
I have a source connected and turned on but only see ‘No Signal’ or ‘Initializing’
I have a source connected and turned on but only see ‘No Signal’ or ‘Initializing’
2.2.1.Check that the selected input is the input you are trying to use
2.2.2.
If your Video cable is not directly connected, remove any intermediary devices
in line and connect directly from the panel to your source device
2.2.3.
If you are using cables longer than 20 feet, try a shorter cable
2.2.4.
Confirm the cable and source work by trying them into a different display, and
also try a new cable
2.2.5.
Ensure you are trying to display a supported video resolution and refresh rate
by consulting against your user or administrator guide
2.2.6.
Try giving the cable a slight ‘wiggle’ at both the source and the panel to
determine if you have a bad connection. If you do, try a second cable before
assuming the panel is the issue
2.2.7.
If using an AM30/OPS or other OPS, rocker off the panel, reseat the OPS, and
try turning the panel on again – Note that the AM30/OPS will take a few minutes
to boot up when first turned on
2.2.8.
Confirm that the expected source is not in a standby or off state
2.3.
2.3.
2.3.
2.3.
My image is flickering or flashing
My image is flickering or flashing
My image is flickering or flashing
My image is flickering or flashing
2.3.1.
If your Video cable is not directly connected, remove any intermediary devices in
line and connect directly from the panel to your source device
2.3.2.
If you are using cables longer than 20 feet, try a shorter cable
2.3.3.
Confirm the cable and source work by trying them into a different display, and
try a new cable
2.3.4.
Ensure you are trying to display a supported video resolution and refresh rate
by consulting against your user or administrator guide
2.3.5.
Try giving the cable a slight ‘wiggle’ at both the source and the panel to
determine if you have a bad connection. Should you find you have a bad
connection, try a second cable before assuming the panel is the issue
