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1. Press and hold TV and OK buttons for 3 seconds. The LED on the remote control
will flash twice and the remote control will switch to the setup mode. Release the TV
and OK buttons.
2. Enter the code 977. The LED will flash each time you enter a digit. After that, the
LED will blink four times, and the settings will be reset to default.
First Start
When you switch on the STB for the first time, make sure that the STB is connected to a
managed IPTV network. The box will start downloading the latest version of the software.
Updating may take a few minutes. Do not disconnect the STB from power supply and
from the Internet before the updating is complete. After finishing the STB will reboot
automatically.
Troubleshooting
Problem
Possible reason
Solution
No picture
1. TV is not turned on
1. Turn on your TV
The
screen
displays "No
signal"
1. STB is not connected
to the mains supply.
2. STB is turned off.
3. TV is set to the wrong
input source.
1. Connect STB to the mains
supply.
2. Turn STB on by using its
remote control.
3. Use TV remote control to select
the video input connected to
STB.
No sound
1. The sound is turned off
on TV.
2. The sound is turned off
on STB.
1. Increase the volume on TV by
using the TV remote control.
2. Increase the volume on STB by
using VOL+ button on STB
remote control.
Remote control
is not working
1. Dead battery.
2. The signal from remote
control does not reach
STB.
1. Replace the battery with a new
one.
2. Reduce the distance between
the remote control and STB.
STB turns off
periodically
1. Not enough power
supply to STB.
2. Overheating.
1. Connect STB to power adapter
included in the supplied
package.
2. Ensure sufficient air flow to STB
— no less than 10 cm (4
inches) of clearance on all
sides.
If you need further support, please contact your Service Provider.
Cleaning
1. Unplug the STB before cleaning.
2. Wipe the STB and remote control with a clean dry rag only.
3. Clean the ventilation holes in the STB’s enclosure on a regular basis.
