SMART Podium 624, Руководство пользователя

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CHAPTER 6
TROUBLESHOOTING THE INTERACTIVE PEN DISPLAY
41 smarttech.com/kb/171254
Symptom Solution
The Status LED fails to light
when the pen nib comes
close to the surface or
when you press a pen
button.
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Make sure the SMART Board service is running on your
computer.
a. Open SMART Settings, and then select About Software
and Product Support > Tools > Diagnostics .
b. If the
Status field contains a “SMART Board service is not
running” message, click the Service menu, and then
select Start .
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Run the Connection Wizard in SMART Settings to ensure
SMART Board Services are running. Open SMART Settings,
and then press
Connect Wizard .
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Make sure the USB cable is properly connected to an active
port on the computer and to the interactive pen display.
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Make sure the latest version of SMART Product Drivers is
installed on your computer. See
smarttech.com/downloads .
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Make sure the computer's USB interface isn't disabled.
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If a USB extender is installed between the interactive pen
display and your computer, remove it and try a direct USB
connection of no more than 16' 5" (5 m).
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If you're using a Mac computer equipped with a USB 3.0 port,
you may need to install a USB 2.0 hub between the computer
and the interactive pen display.
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If the Status indicator still doesn't turn on, contact SMART
Support
(smarttech.com/contactsupport ).
You can't use the cordless
pen to write, erase or move
the mouse. Check the Status LED, If it's not lit, see above.
When you write or draw
with the cordless pen, you
see a pointer instead of
digital ink.
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Make sure you have selected an ink color using one of the
pen color buttons on the side of the interactive pen display.
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Make sure the SMART Board service is running on your
computer (see above).
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Run the Connection Wizard in SMART Settings to ensure
SMART Board Services are running (see above).
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Ensure the body of the cordless pen is not damaged.
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If the cordless pen still doesn't work, contact SMART Support
(smarttech.com/contactsupport ).
The interactive pen display
responds to touch but not
to writing with a pen.
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Make sure the SMART Board service is running on your
computer (see above).
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Reinstall or update SMART Product Drivers. See
smarttech.com/downloads .