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Chapter 6

39

smarttech.com/kb/171254

Chapter 6:

Troubleshooting the interactive pen
display

Resolving issues with power and video

39

Resolving issues with the cordless pen and touch

40

Resolving issues with the image

43

VGA display issues

46

Resolving Mac-specific issues

47

This chapter explains how to troubleshoot issues with the interactive pen display.

Resolving issues with power and video

Refer to the following table for information on resolving issues with power and video.

Power LED status and fault
symptom

Solution

The Power LED lights blue
but you can't see an image
on the display.

See

Resolving issues with the image

on page 43.

The Power LED lights
orange after being blue for
a time with no video output.

l

Make sure the video cable isn't longer than 23' (7 m).

l

Turn off your computer and make sure:'

o

the video cable is correctly connected to the interactive
pen display and the computer.

o

the video cable isn't bent or broken and has no bent or
broken pins in either connector.

NOTE

If you're using a video cable adapter, check those
connections as well.

o

the video card in your computer is installed correctly and
is operating properly.

l

If the issue persists, see

Resolving issues with the image

on

page 43.

Содержание Podium 624

Страница 1: ...Was this document helpful smarttech com docfeedback 171254 SMART Podium 624 and 624 Pro interactive pen displays USER S GUIDE ...

Страница 2: ...Intel and Core are trademarks of Intel Corporation registered in the U S and other countries All other third party product and company names may be trademarks of their respective owners Copyright notice 2018 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any...

Страница 3: ...ldren play with the cordless pen They may accidentally remove the small tip which can be a choking hazard l If the screen is damaged be careful of glass fragments that can cut or injure l Do not disassemble the stand You risk physical injury or damage to the stand Disassembling the stand also voids the warranty l Do not operate the stand s incline adjustment levers when the interactive pen display...

Страница 4: ...function SMART does not accept any liability for direct or consequential damages l If you transport the interactive pen display we strongly recommend that you completely repackage it using the original carton The packaging was designed to provide the best possible protection against shock and vibration If the original carton is no longer available pack all components with as much padding as reason...

Страница 5: ...re temperature changes heat from other appliances water or any other liquid Operate the interactive pen display within a temperature range of 41 F and 95 F 5 C to 35 C and a humidity range of 20 to 80 non condensing However you can store the interactive pen display within a temperature range of 4 F to 140 F 20 C to 60 C and a humidity range of 20 to 90 non condensing l Do not modify the power cabl...

Страница 6: ...ipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inte...

Страница 7: ...ence that may cause undesired operation Cet appareil est conforme à la norme ISED CNR 210 pour les appareils radio agréés Son fonctionnement est soumis aux deux conditions suivantes 1 le dispositif ne doit pas produire de brouillage préjudiciable et 2 ce dispositif doit accepter tout brouillage reçu y compris un brouillage susceptible de provoquer un fonctionnement indésirable EU declaration of Co...

Страница 8: ......

Страница 9: ...mputer 15 Orienting the interactive pen display 16 Connecting the interactive pen display to other devices 18 Chapter 3 Installing SMART software 19 About SMART software 19 Installing SMART Learning Suite 19 Installing SMART Meeting Pro software 20 Chapter 4 Using the interactive pen display 21 Turning the interactive pen display on and off 22 Using the cordless pen 23 Writing or drawing digital i...

Страница 10: ...ues with the image 43 Resolving Mac specific issues 47 Appendix A Adjusting video settings with the on screen display OSD menu 49 Changing settings in the OSD menu 50 OSD menu settings 51 Appendix B Hardware environmental compliance 53 Waste Electrical and Electronic Equipment WEEE 53 More information 53 ...

Страница 11: ...ected computer to a large format display The interactive pen display facilitates interactivity in meeting rooms lecture halls and auditoriums It also enables you to do everything you can do at your computer write and erase ink open and close applications conference with others create new documents or edit existing ones visit websites play and manipulate video clips and more just by touching the di...

Страница 12: ...r Cordless pen and holder Use the interactive pen display s cordless pen to control your computer and comfortably write over any application from the interactive pen display Because the cordless pen is your interactive point of contact on the screen you can rest your hand naturally on the interactive display as you write The pen is battery free so you never have to worry about replacement batterie...

Страница 13: ...rface The interactive surface features scratch resistant hardened glass Cables Connect the interactive pen display to your computer with the included cables See the SMART Podium quick connect guide smarttech com kb 171255 for more information TIP If you need to use USB or video cables that are longer than those supplied see the SMART Installation Standards smarttech com kb 171035 for tips on exten...

Страница 14: ...isplay screen including interactive surface Displays your content on a 20 7 8 52 7 cm 11 5 8 29 7 cm high definition progressive scan LCD display to show wide format video and high resolution images 3 Side buttons See Side buttons on the facing page 4 Power button Indicates whether power is reaching the interactive pen display See Chapter 6 Troubleshooting the interactive pen display on page 39 fo...

Страница 15: ...ws the buttons on the side of the interactive pen display No Button Press this button to 1 Black ink Write in black ink 2 Red ink Write in red ink 3 OSD menu Open the on screen display OSD menu 4 Blue ink Write in blue ink 5 SMART Ink tool bar Show or hide the SMART Ink tool bar ...

Страница 16: ...nk Turn the pen around to use its eraser just as you would use the eraser on a pencil The cordless pen is battery free The pen also features buttons you can use as shortcuts to customizable settings See Using the cordless pen on page 23 2 Pen holder Insert the pen holder into the slots on either side of the display and use it to store your pen Refer to the SMART Podium quick connect guide smarttec...

Страница 17: ...tacle Connects the USB cable from the interactive pen display to your computer or laptop 3 Video out Connects the DVI D cable from the interactive pen display to a second display or device The second display mirrors the interactive pen display 4 Video in Connects the DVI D cable from the interactive pen display to your computer or laptop 5 Power cable receptacle Connects the power cable from the i...

Страница 18: ......

Страница 19: ...nteractive pen display 12 Setting up your work area 13 Changing the angle of the interactive pen display 13 Removing and installing the Smooth Tilt Stand 14 Connecting the interactive pen display to your computer 15 Orienting the interactive pen display 16 Connecting the interactive pen display to other devices 18 18 This chapter describes the installation of the interactive pen display System req...

Страница 20: ... 2 GB minimum RAM NOTE l For more information on the operating system requirements for SMART Learning Suite see the latest SMART Notebook software release notes support smarttech com docs redirect product notebook context relnotes l Operating systems and other third party software released after this SMART software might not be supported l Additional free space required during installation Operati...

Страница 21: ...nput uses a DVI D connector so an adapter will be required See the Installation best practices for SMART products smarttech com kb 171035 for tips on using these and other video adapters l To ensure the best image quality on the interactive pen display set the connected computer s display resolution settings to 1920 1080 l Using a VGA cable longer than 23 7 m is not recommended as the video signal...

Страница 22: ...t the device s display resolution to 1920 1080 l See the hardware and operating system documentation for more information about configuring your computer and operating system for use with multiple monitors Getting ready to install the interactive pen display Before you use the interactive pen display make sure you determine the best location work area and angle for the display Finding the best pla...

Страница 23: ...pen display and your keyboard for easy access without unnecessary reaching You can also mount the interactive pen display on an articulated arm or other third party stands meeting the VESA 200 100 specification for display stands Changing the angle of the interactive pen display You can recline the Smooth Tilt Stand to change the angle and height of the interactive pen display To alleviate glare y...

Страница 24: ...active surface l Do not place the interactive pen display on a surface that can mark scratch or damage the screen l The display s ventilation holes must remain at the top of the interactive pen display while it is being used Do not attempt to install the Smooth Tilt Stand in a position that is different from the standard orientation To remove the Smooth Tilt Stand 1 Place the interactive pen displ...

Страница 25: ... holes are provided for installing a VESA mount on the back of the interactive pen display 4 Insert and tighten the four screws to secure the stand to the interactive pen display Connecting the interactive pen display to your computer To connect the interactive pen display to your computer refer to the Quick Connect guide that came with the product You can also find this document on the SMART Supp...

Страница 26: ...nce on a liquid crystal display screen and how to repair or prevent it Orienting the interactive pen display Orient the interactive display after you connect it to your computer and any time the location of your pen touch is misinterpreted ink appears a distance from the actual pen contact To orient the interactive pen display 1 In Windows operating systems tap the SMART Board icon or in the notif...

Страница 27: ...ress the last target 3 Lift the pen from the surface of the interactive pen display NOTE The computer registers the point on the screen where you remove your pen from the display surface The target moves to the next orientation point 4 Repeat steps 4 to 5 until you press all targets The orientation window closes TIPS l To accurately orient the screen press the cordless pen to the screen near the f...

Страница 28: ...ice To connect a projector or monitor To connect a projector or monitor to the interactive pen display connect a video cable from the display s video out connector to the second display s video in connector If the second display has a DVI D or DVI I input use a DVI to DVI cable If the second display has a VGA input use a DVI A to VGA cable not included NOTES o For details about you other device s ...

Страница 29: ...Learning Suite and SMART Meeting Pro software are also bundled with the following software Software Description SMART Product Drivers Enables connected computers to detect input from the interactive pen display SMART Ink Enables you to write and draw in digital ink over applications files folders websites and any other open window See Working with SMART Ink on page 31 Installing SMART Learning Sui...

Страница 30: ...o software from smarttech com downloads and install the room license on the connected computer The personal licenses on up to ten users computers You can purchase additional licenses of SMART Meeting Pro software to install on other computers Contact your authorized SMART reseller smarttech com where for more information IMPORTANT l Make sure a computer meets the minimum requirements before you in...

Страница 31: ...or drawing digital ink 27 Erasing digital ink 28 Using gestures 29 Using single finger gestures 29 Using multi finger gestures 30 Working with SMART Ink 31 Starting SMART Ink manually 32 Using the dynamic toolbar 32 About SMART Ink settings 34 Using SMART Ink with Microsoft Office 34 Writing or drawing in PDF files 35 Other SMART Ink resources 35 This chapter explains the SMART Podium interactive ...

Страница 32: ...ignal l Orange when the pen display is turned on but not receiving a video signal l Off when the interactive pen display is turned off 3 Status LED The Status LED lights blue when the pen nib comes close to the screen surface or when you press the pen button To turn the interactive pen display on Press the Power button on the front left side of the interactive pen display NOTE The interactive pen ...

Страница 33: ...computer If the SMART Board icon in the Windows notification area or Mac Dock has a small red x in the lower right corner or SMART Product Drivers is not running on your computer or the display is not connected properly TIPS l You can access SMART Settings to assign actions to your pen buttons such as opening SMART Notebook software or advancing the slide in a Microsoft PowerPoint presentation To ...

Страница 34: ...he nib wears down If a pen nib wears down too far you might scratch or damage the interactive pen display surface Extra nibs are supplied with the interactive pen display TIP Press the pen nib to the screen firmly to make digital ink appear 2 Buttons Use the two buttons as a custom shortcut to a variety of actions To learn more see Customizing button actions on the cordless pen on the facing page ...

Страница 35: ...d change actions to the buttons on the cordless pen The assigned action is performed when you press the button on the pen Available pen button actions This table lists the actions you can assign to the buttons on the cordless pen Action Description Print page Prints the page currently displayed on the screen Next page Moves to the next page in a file Previous page Moves to the previous page in a f...

Страница 36: ...e is installed on the connected computer Screen capture toolbar Opens the screen capture toolbar Eraser The pen nib becomes an eraser until the assigned button is released TIP You can also access SMART Hardware Settings to customize the eraser thickness See Using the cordless pen on page 23 Pen Switches the cordless pen to operate in a customized mode until the assigned button is released TIP You ...

Страница 37: ...RT Settings Writing or drawing digital ink You can use the cordless pen to write or draw over SMART Notebook software SMART Meeting Pro software and other programs using SMART Ink When you write or draw in an application or on the desktop the digital ink becomes an object that you can erase move and manipulate in a variety of ways When you write in a SMART Notebook software or SMART Meeting Pro so...

Страница 38: ... customize the pen colors and line thickness convert handwriting to text take screen captures and use favorites To learn more see Working with SMART Ink on page 31 Erasing digital ink Use the eraser end of the cordless pen to erase the digital ink on the interactive pen display To use the cordless pen to erase digital ink Turn the pen around and move the eraser over the area you want to erase NOTE...

Страница 39: ...ger gestures include the following NOTE Not all gestures work in all applications Refer to an application s documentation to learn which gestures it supports Action Description Gesture Selecting an object clicking Quickly tap the interactive surface to select an object or option Tap again to cancel the selection This performs a standard mouse click NOTE This gesture starts applications if your com...

Страница 40: ...or scroll bar When you reach the position you want release your finger Using multi finger gestures You can perform some gestures using two or more fingers including zooming scaling scrolling and manipulating objects Multi finger gestures include NOTE Not all gestures work in all applications Refer to an application s documentation to learn which gestures it supports Action Description Gesture Zoom...

Страница 41: ...on to learn which gestures it supports l Placing your fingers together too closely might be interpreted as a single finger Working with SMART Ink The SMART Podium interactive pen display comes with SMART Learning Suite including SMART Notebook or SMART Meeting Pro software see Chapter 3 Installing SMART software on page 19 Both feature SMART ink which enables you to use the cordless pen or your fi...

Страница 42: ...ams SMART Technologies SMART Ink OR In Windows 8 1 go to the Apps screen and then scroll to and select SMART Technologies SMART Ink OR In Windows 10 select Start All apps and then scroll to and select SMART Technologies SMART Ink To start SMART Ink manually in OS X operating system software In Finder go to Applications SMART Technologies and double click SMART Ink Using the dynamic toolbar The dyn...

Страница 43: ...de Tap the dynamic toolbar to open it in full mode NOTE The toolbar minimizes after 10 seconds of non use You can also minimize the toolbar at any time by tapping its center To move and dock the dynamic toolbar You can move the dynamic toolbar to the left or right edge of the screen and dock it there by dragging it to that edge You can also tap the docking button in the top right corner of the dyn...

Страница 44: ... enable you to use the software with Microsoft Office applications NOTE This section applies to Windows only Microsoft Word Excel and PowerPoint have their own ink tools which you can enable in SMART Ink Settings For more information see Changing settings in Windows operating systems on the Changing SMART Ink 5 Settings support site page at support smarttech com docs software ink ink 5 en installi...

Страница 45: ...k plugin inserts digital ink in the PDF file as Adobe Acrobat Reader comments For more information on using the features of SMART Ink with Adobe Acrobat Reader see Using the SMART Ink 5 1 plugin for Adobe Acrobat Reader support site page at support smarttech com docs software ink ink 5 en using using the smart ink plugin default cshtml Other SMART Ink resources For more information about using the...

Страница 46: ...CHAPTER4 USING THE INTERACTIVE PEN DISPLAY 36 smarttech com kb 171254 ...

Страница 47: ...ds onto the interactive pen display or cordless pen Both devices will fail if exposed to liquids l Clean the interactive pen display and cordless pen using an anti static cloth or slightly damp cloth and light pressure Do not apply glass cleaner ammonia organic solvents such as alcohol or even a mild detergent to the screen If you use these cleaners you can damage the screen s finish or the unit s...

Страница 48: ...UTION l Avoid setting up or using the interactive pen display in an area with excessive levels of dust humidity or smoke l Use a vacuum cleaner with a narrow hose end fitting to clear the ventilation holes every 3 6 months or more frequently if required Never allow the ventilation holes to become obstructed Preventing condensation Your interactive pen display screen contains layers of glass that c...

Страница 49: ...om Solution The Power LED lights blue but you can t see an image on the display See Resolving issues with the image on page 43 The Power LED lights orange after being blue for a time with no video output l Make sure the video cable isn t longer than 23 7 m l Turn off your computer and make sure o the video cable is correctly connected to the interactive pen display and the computer o the video cab...

Страница 50: ... the power connections at the power outlet power supply and interactive pen display are secure l If the interactive pen display still doesn t turn on contact SMART Support smarttech com contactsupport Resolving issues with the cordless pen and touch Refer to the following table for information about resolving issues with the cordless pen and touch interactivity NOTE The interactive pen display doe...

Страница 51: ...omputer remove it and try a direct USB connection of no more than 16 5 5 m l If you re using a Mac computer equipped with a USB 3 0 port you may need to install a USB 2 0 hub between the computer and the interactive pen display l If the Status indicator still doesn t turn on contact SMART Support smarttech com contactsupport You can t use the cordless pen to write erase or move the mouse Check the...

Страница 52: ...n SMART Settings to ensure SMART Board Services are running see above IMPORTANT You can write notes over applications and your desktop only if SMART Product Drivers is running on your computer If the SMART Board icon in the Windows notification area or Mac Dock has a small red x in the lower right corner or SMART Product Drivers is not running on your computer or the display is not connected prope...

Страница 53: ...you encounter issues with the image on the interactive pen display refer to the following tables For additional information about color issues see the documentation that came with your operating system or applications Symptoms Solution The interactive pen display shows no image and the Power LED is off l Make sure the power adapter is connected see The Power LED is off on page 40 l Press the Power...

Страница 54: ... greater than 23 7 m NOTE For more information on configuring video connections to your SMART product see the SMART Installation Standards smarttech com kb 171035 The screen flashes multiple times l Change the video resolution refresh rate of your computer l Replace any video cable extenders between the computer and interactive pen display with a standard video cable of a length no greater than 23...

Страница 55: ...creen and send it to SMART support If SMART support determines that the issue is with the screen and the interactive pen display is under warranty you may be eligible for a replacement The image isn t clear There are lines double images or other distortions Adjust the interactive pen display s image settings See Appendix A Adjusting video settings with the on screen display OSD menu on page 49 The...

Страница 56: ...If necessary use the OSD options to adjust the phase and pitch l NOTE See Appendix A Adjusting video settings with the on screen display OSD menu on page 49 The image isn t clear and text or other portions of the screen appear blurred l Select 1 1 in the Scaling OSD option to display the image at the actual resolution l Select Auto Adjust in the OSD options to automatically optimize the display sc...

Страница 57: ... Utility program and then d Run Repair Disk Permissions from the First Aid tab If this doesn t resolve the problem contact SMART Support Handwriting Recognition doesn t work correctly Ink preference files may be damaged Remove the damaged Ink preference files see To remove ink preference files from your Mac computer below You can remove damaged ink preference files from your Mac computer to resolv...

Страница 58: ...NG THE INTERACTIVE PEN DISPLAY 48 smarttech com kb 171254 4 Select Apple menu System Preferences Ink and then enable handwriting recognition Contact Apple Support if the handwriting recognition and digital ink issues persist ...

Страница 59: ...e pen display This feature adjusts the phase settings and the vertical and horizontal positions You can also use the on screen display OSD menu to adjust the screen settings IMPORTANT Changing color color temperature contrast brightness or backlight settings overrides the color profile used with interactive pen display NOTES l For the best display quality set the video card to the 1920 1080 native...

Страница 60: ...ol 1 Select item 2 Up arrow 3 OSD menu button 4 Down arrow 5 Previous menu item To change settings in the OSD menu 1 Press the OSD menu button on the side control panel The OSD menu appears 2 Press and to browse to the sub menu that contains the setting you want to change 3 Press to select the sub menu TIP Press to return to the previous screen ...

Страница 61: ...button to exit the on screen menu OSD menu settings These tables describe the settings available through the OSD menu Brightness Contrast Menu item Function Brightness Adjusts the brightness of the image and background Contrast Adjusts the difference between the lightest and darkest areas of the image Backlight Adjust the back light brightness Custom RGB Menu item Function Red Adjust the color val...

Страница 62: ...mage at the actual resolution Horizontal Position Controls the image s horizontal position within the display area Vertical Position Controls the image s vertical position within the display area VGA Settings NOTE The VGA Settings menu is only accessible when a VGA cable is used to connect the interactive pen display to a computer Accessing the VGA settings menu enables you to adjust the display s...

Страница 63: ...nmentally friendly manner Waste Electrical and Electronic Equipment WEEE Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste More information See smarttech com compliance for more in...

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Страница 66: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 171254 ...

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