Slate Digital -‐ Virtual Tape Machines 21
Contacting Support
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All technical support inquiries must be logged through our help desk for a\enPon.
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Please login to your help desk account at
Slate Digital Support
. Click "Ask A QuesPon..." and
choose the respecPve category relevant to your product/query. And, be sure to include the
informaPon log within the Pcket comments or as an a\achment...
User System and Hardware Information Log
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• Open the About panel.
• Right click on the version number to open a menu "Copy plug-‐in info to clipboard", click it.
• Open a text editor, an e-‐mail or a support Pcket, and paste.
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Example of informa<on displayed:
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Plugin & Host InformaPon: -‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐
Version:
<version number> -‐ 64 bit
Build:
<build number> <date> <Pme>
Format:
<VST, AudioUnit, RTAS, AAX>
Host:
<DAW name>
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OS InformaPon: -‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐
Name:
<operaPng system name and version>
64 bit:
yes
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Hardware InformaPon: -‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐
CPU:
Unknown
Num cores (per cpu): 4
Num cores (total):
16
Speed:
2400 MHz
Max Cache:
12582912 bytes
CPU Flags:
<mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, etc...>
RAM (MB):
8192
Page size:
4096
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Language InformaPon: -‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐
User Lang:
<FR, ENG, GER, etc...>
Region:
<FR, ENG, GER, etc...>
Display Lang: <FR, ENG, GER, etc...>
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