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20. CREDIT CARD HOSPITALITY QUICK GUIDE

AUTHORIZATION

Press 

MENU

 and scroll down to select 

HOSPITALITY MENU

 

followed by 

ENTER

 key 

Scroll down to 

AUTH 

and press 

ENTER

(Select the merchant to transact with and press ENTER - FOR 

MULTI-MERCHANT ONLY)

Swipe or Insert the customer’s credit card

Enter the purchase amount and press 

ENTER

Prompt customer to select account type and enter their PIN 

followed by 

ENTER (PIN ENTRY ONLY)

OR

 

Prompt customer to select account type and press 

ENTER (FOR 

SIGNATURE ONLY)

Customer signs receipt

Check customer signature

Press 

ENTER

 to confirm signature, or 

CLEAR

 to void the transaction 

OR

EMV CHIP CARD SIGNATURE TRANSACTION

Prompt customer to select account type and press 

ENTER 

Remove card from chip card reader at the end of the transaction 

when 

REMOVE CARD

 prompt is displayed

Tear off the receipt and give it to the customer for signature

Verify the signature on the receipt with the signature on the back 

of the card, if matches, press 

ENTER

 to accept the transaction or 

CLEAR to decline

COMPLETION

Press 

MENU

 and scroll down to select 

HOSPITALITY MENU

 

followed by 

ENTER 

Scroll down to select COMP followed by 

ENTER

(Select the merchant to transact with and press ENTER - FOR 

MULTI-MERCHANT ONLY)

Press corresponding number key to retrieve transaction

Enter required transaction details and press

 ENTER

Press 

ENTER 

to  confirm  the  required  transaction  or 

CLEAR

 to 

return to previous screen

Enter the 

Final Amount

 and press 

ENTER

Only applicable if Pure Commerce CSE is enabled

Advise the cardholder to select the currency to process the 

payment through by pressing the corresponding key

Advice the cardholder to confirm the currency selected by pressing 

the corresponding key and accepts the exchange rate

Receipt will be printed for cardholder to sign for acceptance

Terminal will process the payment with cardholder’s home curren-

cy   

TOP-UP AUTHORIZATION 

Press 

MENU

 and scroll down to select 

HOSPITALITY MENU

 

followed by 

ENTER 

Scroll down to 

UTIL

 and press 

ENTER

(Select the merchant to transact with and press ENTER - FOR 

MULTI-MERCHANT ONLY)

Select 

TOP-UP AUTH

 by pressing the corresponding number key

Swipe or Insert the customer’s card

Enter the purchase amount and press 

ENTER

Prompt customer to select account type and enter their PIN 

followed by 

ENTER (FOR PIN ENTRY ONLY)

OR

Prompt customer to select account type and press 

ENTER (FOR 

SIGNATURE ONLY)

Customer signs receipt

Check customer signature

Press 

ENTER

 to confirm signature, or 

CLEAR

 to void the transaction

OR: (21)

Prompt customer to select account type and press 

ENTER

Remove card from chip card reader at the end of the transaction 

when

 REMOVE CARD

 prompt is displayed

Tear off the receipt and give it to the customer for signature

Verify the signature on the receipt with the signature on the back 

of the card, if matches, press 

ENTER

 to accept the transaction or 

CLEAR

 to decline.

21. EMV CHIP CARD SIGNATURE TRANSACTION

Swipe or Insert the customer’s card from the idle screen 

OR

 simply 

press 

F1

 key on idle screen 

OR

Press 

MENU

 and scroll to select 

EFTPOS MENU

 followed by 

ENTER

Scroll down to select 

PURCHASE

 and press 

ENTER

(Select the merchant to transact with and press ENTER - FOR 

MULTI-MERCHANT ONLY)

Enter the purchase amount and press 

ENTER

Enter the cash out amount or press 

ENTER

 to bypass

Prompt customer to 

PRESENT/INSERT OR SWIPE

 their card

Prompt customer to select CR account type

Terminal will then display the surcharge amount that will be applied 

to the purchase amount

Prompt customer to press 

ENTER

 to accept surcharge or 

CANCEL/-

CLEAR

 to cancel the transaction 

If customer has accepted the surcharge, prompt customer to enter 

their PIN followed by 

ENTER

23. SURCHARGE 

Merchants that have obtained specific approval from their acquire 

also have the option of being able to process transactions despite 

certain EFTPOS system failure events.

Such  transactions  are  called  EFTPOS  Offline  Voucher  (EOV) 

transactions,  where  transactions  using  certain  cards  can  be 

approved  and  stored  locally  on  the  terminal  until  the  EFTPOS 

system is restored.

In such instances, the merchant will be prompted by the terminal 

to confirm that they wish to process a transaction in EOV mode. 

The  cardholder  will  be  unaware  of  the  offline  nature  of  the 

transaction.

Care must be taken when using EOV, since there is always a risk 

that if the terminal is prevented from uploading EOV transaction 

data  (e.g.  the  terminal  is  damaged),  then  the  value  of  these 

transactions may be lost. 

22. EFTPOS OFFLINE VOUCHERS (EOV)

4

POWER OFF TERMINAL

To  power  off  the  iWL2XX  terminal, 

simply press and hold down the 

CLEAR/Yellow and FUNC key together. 

Ensure the terminal is not plugged to 

charger and off the base when perform 

this function.

24. POWER ON TERMINAL 

POWER ON TERMINAL

To  power  on  the  iWL250  terminal, 

simply press the ENTER/Green Key.

Содержание iWL252 BLUETOOTH

Страница 1: ...Ingenico iWL25X Series QUICK GUIDE Single Multi Merchant 15 4 VERSION...

Страница 2: ...ACTION 15 INSTANT TIPPING QUICK GUIDE 16 PURE COMMERCE CSE PURCHASE WITH DEBIT CREDIT CARD WITH PIN 17 EXTRA TERMINAL FUNCTION 18 SHORTCUT KEY 19 PURE COMMERCE CSE 20 CREDIT CARD HOSPITALITY QUICK GUI...

Страница 3: ...creen OR Press MENU and scroll down to select SUPERVISOR MENU followed by ENTER Scroll down to select DUPLICATE and press ENTER Select the merchant and press ENTER FOR MULTI MERCHANT ONLY Swipe or Ins...

Страница 4: ...by RKI password 6987 2 Terminal will display REMOTE INIT IN PROGRESS while downloading the keys When successful terminal will display ACCEPTED 3 Then initiate a merchant logon to establish connectivi...

Страница 5: ...their card Prompt customer to select account type Advise the cardholder to select the currency to process the payment through by pressing the corresponding key Advice the cardholder to con rm the curr...

Страница 6: ...ENTRY ONLY OR Prompt customer to select account type and press ENTER FOR SIGNATURE ONLY Customer signs receipt Check customer signature Press ENTER to con rm signature or CLEAR to void the transaction...

Страница 7: ...nsaction or CLEAR to select another or exit the menu 5 Ingenico shall have no liability under the warranty in respect of Defects breakdown or malfunction due to the failure to properly follow the inst...

Страница 8: ......

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