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SKULLY Return Policy
If for any reason you are not satisfied, you may return your purchase in its original packaging
with all accessories, manuals, and parts with your receipt for either a full refund or exchange,
subject to the Terms and Conditions below. You have thirty (30) days from the date you
received the helmet to make a return. If you wish to change or cancel your pre-order before
shipment, we will refund the full amount paid. All returns will be processed within thirty
(30) days after cancellation and product has been returned.
If your helmet does not fit as you expected, please contact us via email
at [email protected] to obtain an alternate liner package.
Terms and Conditions
•
Items damaged, altered, or abused after delivery to the customer cannot be
returned. However, you may return or exchange helmets that have been damaged during
delivery by reporting such damage to us at [email protected] within ten
(10) days of receiving the item.
•
“Make It Right” campaign helmets may not be returned for a refund.
Return Process
To return a helmet, please follow the steps below:
1.
To start your return, please send us an email at [email protected] and
include the following information:
1.
Your full name;
2.
Email address used to place the order;
3.
Product description;
4.
Whether you want a refund or an exchange;
5.
The address that the helmet was delivered to;
6.
The reason for the return/exchange;
7.
If the helmet has been damaged during delivery, please include photos of the damage
in your email, if possible.
2.
We will send you a prepaid return label.
3.
Pack your helmet carefully, preferably using the packaging that it was shipped in, and mail it
back to us using the prepaid return label.
4.
Your refund will be credited back to the credit card used to purchase the item within thirty
(30) business days of us receiving your return.
If your helmet arrives damaged, you must notify SKULLY within ten (10) days of its
delivery. If possible, we ask that you take pictures of the helmet and areas of damage before
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