Sierra Instruments Instruction Manual
Smart-Trak
®
2 Series 100
70
Returning Equipment to the Factory
Factory Calibration—All Models
Sierra Instruments maintains a fully-equipped calibration laboratory. All measuring
and test equipment used in the calibration of Sierra transducers are traceable to
NIST Standards. Sierra is ISO-9001 registered and conforms to the requirements of
ANSI/NCSL-Z540 and ISO/IEC Guide 25.
Instructions for Returning Your Instrument for Service
The following information will help you return your instrument to Sierra
Instruments' Factory Service Center and will ensure that your order is processed
promptly. Prices may vary depending on the flow range, type of gas and operating
pressure of your unit. To request detailed pricing contact your local Sierra
Instruments distributor or contact one of our offices directly. Our expedite fees are:
three-day turnaround 25%, two-day turnaround 40%.
Please follow these easy steps to return your instrument for factory
service:
1.
Obtain a Return Materials Authorization (RMA) number from Sierra
Instruments. You may obtain this from the factory by calling (800) 866
0200 between 8:00 a.m. and 5:00 p.m. PST Monday through Friday. You
may also obtain this number via e-mail by contacting
[email protected].
2.
Once you have obtained an RMA number, complete the RMA form. If you
require service beyond calibration, but do not know which service(s) will be
required, describe the symptoms as accurately as possible on the RMA form.
Submit electronically or by fax to (831) 373-2414.
3.
Pack your instrument carefully. Use the original packaging and foam or
bubble wrap (packing peanuts NOT recommended) and include a copy of
the RMA form (complete with Sierra supplied RMA number) with the
unit(s). This is particularly important when shipping the medium and high
flow versions. Due to their weight, they can be damaged in transit if not
packed properly.