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Sierra Instruments Instruction Manual
Smart-Trak
®
2 Series 100
68
CHAPTER 6: TECHNICAL SUPPORT & SERVICE
Technical Support
If you encounter any problem with your instrument, review the configuration
information for each step of the installation, operation, and set up procedures as
explained in this manual. Verify that your settings and adjustments are consistent
with factory recommendations.
If the problem persists, Sierra is eager to help you. You may contact us at any of the
following Technical Support Centers. It may also help to call your Sierra Sales
Agent, who is also well trained in the operation of the product.
IMPORTANT: When contacting Technical Support, make sure you have
included the following information
:
The flow range, serial number, Sierra order number and model number (all
marked on the instrument data label).
The problem you are encountering and any corrective action taken.
Application information (gas, pressure, temperature, pipe and fitting
configuration).
CUSTOMER SERVICE AND SUPPORT INFORMATION
:
Email Technical Support:
Email Sales:
FACTORY USA
TOLL FREE: 800-866-0200
PHONE: 831-373-0200
FAX: 831-373-4402
EMAIL: [email protected]
European Sales & Service Center:
PHONE: +31 72 5071400
FAX: +31 72 5071401
EMAIL: [email protected]
Asia Sales & Service Center:
PHONE: + 8221 5879 8521
FAX:
+8621 5879 8586
EMAIL: www.sierra-asia.com