en
Faults and what to do about them
40
Faults and what to do about them
Faults
Cause/remedy
Water is leaking from the
appliance.
■
Attach the drain hose correctly or replace it.
■
Tighten the threaded joint on the supply hose.
The appliance is not filling
with water.
Detergent is not being dis-
pensed.
■
Have you pressed the
I
button?
■
Is the tap turned on?
■
Could the filter be clogged? Clean the filter.
■
Is the supply hose kinked or trapped?
The door will not open.
■
The safety function is active.
Note:
For safety reasons, the washing machine door remains locked when
the water level or temperature is high (see
) or while the drum is rotating.
■
Is the childproof lock
w
active? If so, deactivate it.
■
Is - - - (Rinse Stop = no final spin) selected?
■
Can the door only be opened by the emergency release?
The program will not
start.
■
Have you pressed the
I
button?
■
Is
Ready in
selected?
■
Is the door closed?
■
Is the childproof lock
w
active? If so, deactivate it.
The drum briefly jerks or
judders after the program
has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash program starts.
The washing water is not
being pumped away.
■
Is - - - (Rinse Stop = no final spin) selected?
■
Clean the drain pump.
■
Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not sat-
isfactory.
Laundry wet/too damp.
■
Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■
Is
Less Ironing*
■
Is the selected speed too low?
The machine spins the
drum back and forth sev-
eral times.
Not a fault – the unbalanced load detection system is eliminating an imbalance.
The program is taking
longer than usual.
■
Not a fault – the unbalanced load detection system is eliminating an imbal-
ance by repeatedly redistributing the laundry.
■
Not a fault – the foam detection system is active; this adds an additional
rinse cycle.
The length of the program
changes during the wash
cycle.
Not a fault – the program sequence is optimised for the specific washing pro-
cess. This may change the program duration shown on the display panel.
* Depending on the model
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