en
Troubleshooting
44
Fault
Cause and troubleshooting
The appliance is not
working.
▶
Check whether the lighting in your kitchen or other
appliances are working.
The programme does
not start.
You have not pressed
.
▶
Press
.
Door is not closed.
1.
Close the door.
2.
Press
to start the programme.
Childproof lock is activated.
▶
"Deactivating the childproof lock", Page 33
+ / - is activated.
▶
Check w / - is activated.
→
Laundry is caught in the door.
1.
Open the door again.
2.
Remove any trapped laundry.
3.
Close the door.
4.
Press
to start the programme.
The door cannot
be opened.
The temperature is too high.
▶
Wait until the temperature has dropped.
▶
"Cancelling the programme", Page 33
Water level is too high.
▶
Select a suitable programme for draining.
→
Power failure.
▶
Open the door using the emergency release.
→
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
"Cleaning the drain pump", Page 38
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Detergent dosage is too high.