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8.5 Support
Intelligent Operating Panel 2 (IOP-2)
Operating Instructions, 06/2020, FW V2.6, A5E39549448B AH
59
8.5
Support
Overview
The Support function on the IOP-2 allows the user to access Siemens Customer Support
assistance and information in a number of ways depending upon the individual
requirements.
Industry Online Support
The Online Support option gives the user the ability to gather technical information about the
connected whole system, or an individual component of the system, such as Order number,
Serial number, firmware version, active alarms.
When the generate 2D matrix code is scanned (in the example below, using the Siemens app)
the user is presented with all the available technical information for their device, for example,
Serial numbers, Version numbers, FAQs, Manuals, Certificates, Product Notes, Downloads and
Application examples, plus the ability to initiate a Technical Support request.
Local Siemens Partner Support
This option takes user to the Siemens online Industrial automation help site.
After completed some very simple dropdown menu selections, the contact details of the
Local Siemens Partner for your region is display.
Download the Siemens App
You can download the necessary Siemens app using the menu item "Download the Siemens
App" which will take you to the appropriate Siemens site that will direct the user to the
correct site for either Android or iPhone Smartphone platforms.
The Siemens mobile app site is given at the link below:
Siemens mobile app (
https://support.industry.siemens.com/cs/ww/en/sc/2067
Industry Online Support example
A brief example of the various options are shown below:
Select "Support" option from
menu
Select "Industry Online
Support"
Select the information you
wish to provide