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Troubleshooting

When Error

Occurs

Error message

Source of Error

Remedy

During insert

operation

The 'SIMATIC 400(1) station'

does not support the

transmission rate of '187.5 kbps'

of the 'MBK-P' node.

The entry '187.5_supp = 1' is

not present.

1. Contact the device

manufacturer.

Install a new

GSD

The path\file name of the GSD

file contains a syntax error.
File cannot be interpreted.

Vendor_Name: the number of

characters between the

quotation marks must not

exceed 32; special characters

are not allowed.

1. Create a backup copy of the file

and open it with a text editor

(such as WordPad)

2. Check Vendor_Name.
3. Make corrections to the name,

save the file and link it again.

Determine the

names of the

GSD files and

the path:
via the object

properties of the

DP slave

The 'SIMATIC 400(1)' station

does not support the

transmission rate of '187.5 kbps'

of the "MBK-P' node.

The decimal separator in the

transmission rate must be

entered as a period and not as

a comma.

1. Create a copy of the file.
2. Open the original file with a text

editor (such as WordPad). In

transmission rate, change

'187,5_supp = 1' to

'187.5_supp = 1').

3. Start HW Config, select menu

command Options Update

catalog.

Remarks:If the entry '187.5_supp =

1' is not present, the transmission

rate is not supported. Contact the

device manufacturer.

3.4

Software update

3.4.1

Software updates

Information

● For additional information on the update of the PCS 7 software, refer to the

–

Process Control System PCS 7; Software update without utilization of new functions

–

Process Control System PCS 7; Software update with utilization of new functions

● For additional information on updating redundant operator stations at runtime, refer to the

PCS 7 Process Control System; Fault-Tolerant Process Control Systems manual, "Guide

to updating a redundant OS at runtime" section.

A corresponding brief overview is provided in the"Updating the PCS 7 OS in runtime

(Page 50)" section of this documentation.

● Information on installing hot fixes are included in the respective software package with the

hot fix.

Ensuring Availability
3.4 Software update

Service support and diagnostics (V8.0)

Service Manual, 03/2012, A5E02779775-02

Содержание PCS 7

Страница 1: ... and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 Preface 1 Additional support 2 Ensuring Availability 3 Configuring diagnostics conditions 4 Message concept of PCS 7 5 Failure What next 6 Diagnostics in PCS 7 7 Failure replacement and return 8 ...

Страница 2: ...nt documentation in particular its warning notices and safety instructions Qualified personnel are those who based on their training and experience are capable of identifying risks and avoiding potential hazards when working with these products systems Proper use of Siemens products Note the following WARNING Siemens products may only be used for the applications described in the catalog and in th...

Страница 3: ...on data 29 3 2 5 2 How to back up project data from SIMATIC Route Control 29 3 2 5 3 How to restore data from a backup 30 3 2 6 Creating an image 31 3 2 6 1 Backing up data by generating an image file 31 3 2 7 Comparing project versions 32 3 2 7 1 Comparing project versions with VXC 32 3 3 Hardware update 32 3 3 1 Hardware updates 32 3 3 2 How to make adjustments after a hardware change 35 3 3 3 U...

Страница 4: ...ult 63 6 2 Preparing for expert support 64 6 2 1 Information on cause of fault 64 6 2 2 Plant documentation 65 6 2 3 How to read the CPU diagnostic buffer 66 6 2 4 CPU fault preparing diagnostics 66 6 2 5 How to back up the diagnostic data of the PCS 7 OS 68 6 2 6 Remote diagnostics of a PCS 7 system 69 6 2 7 Interactive operator control and monitoring with the OS Web Option 70 7 Diagnostics in PC...

Страница 5: ...NCM S7 Industrial Ethernet 98 7 18 3 3 SIMATIC NET switches SCALANCE X 300 X 400 99 7 18 3 4 Network Connections Windows dialog box 99 7 18 3 5 NCM S7 99 7 18 3 6 Topology Editor PROFINET 100 7 18 3 7 MBSA 101 7 18 4 Operator station diagnostics 101 7 18 4 1 Lifebeat monitoring 101 7 18 4 2 Simatic Shell 101 7 18 4 3 WinCC System Info channel 102 7 18 4 4 User Administrator 103 7 18 4 5 WinCC Chan...

Страница 6: ...15 7 18 8 2 Amprolyzer add on product 116 7 18 8 3 BANY add on product 117 7 18 8 4 BT 200 bus test device 119 7 18 8 5 SYSTEM Process Control Diagnostics add on product 119 8 Failure replacement and return 121 8 1 Failure replacement and return guide to documentation 121 Index 125 Table of contents Service support and diagnostics V8 0 6 Service Manual 03 2012 A5E02779775 02 ...

Страница 7: ...RNING Siemens assumes no liability for inappropriate use of the instructions provided in this documentation or any consequences that might result for the customer Only trained service employees should be authorized to work on the process control system Always observe the plant specific rules and government regulations when making changes to your system Observe the plant specific boundary condition...

Страница 8: ...dware manuals for SIMATIC PCS 7 The manuals for components approved for a PCS 7 version In the section Software manuals for SIMATIC PCS 7 The complete system documentation The separate setup program for PCS 7 documentation and the PCS 7 help system for download After the installation of the setup program you will find the documentation at the following locations on the Engineering Station as onlin...

Страница 9: ...t provided by a service technician or a member of the hotline staff That procedures carried out will not disturb the system That the procedures described can be performed via remote access Changes Compared with the Previous Version Below you will find an overview of the most important changes in the documentation compared to the previous version New as of PCS 7 V8 0 Update 1 Diagnostic tools for P...

Страница 10: ...mentation the names of elements in the software interface are specified in the language of this documentation If you have installed a multi language package for the operating system some of the designations will be displayed in the base language of the operating system after a language switch and will therefore differ from the designations used in the documentation Preface Service support and diag...

Страница 11: ...b form Technical support http www siemens en simatic tech doku portal You can find additional technical support information in the Internet at http www siemens com automation service http www siemens de automation support request Service Support on the Internet In addition to our documentation pool we also offer you a knowledge base on the Internet http www siemens com automation service support h...

Страница 12: ......

Страница 13: ...system Examples Adherence to maintenance intervals replacement of batteries Optimize the system and prevent faults Examples perform firmware updates eliminate known sources of errors Minimize downtime caused by faults Examples provide backups Note to reader This section is split up into several topical fields The following information is provided for each topic area What What is described When Whe...

Страница 14: ... section Software update A SIMATIC station may switch to STOP mode if you change the software WHAT Information on converting projects from older versions to a current version There are two types of software updates Updates that utilize the new functions of a new version of PCS 7 Updates that do not utilize the new functions of a new version of PCS 7 WHEN If you want to utilize new functions of a n...

Страница 15: ...Data backup options The sections below describe the options for backing up data Backing up ES project data Backing up parameter settings of the SIMATIC station Page 16 Archiving a PCS 7 project Page 17 Retrieving a PCS 7 project Page 19 Archiving and retrieving a multiproject Page 20 Archiving custom libraries Page 21 Exporting operator and display texts Page 22 Backing up custom functions and act...

Страница 16: ...ituations make it necessary to back up the current data blocks FBs or parameter settings from the SIMATIC station This is the case for example when the configuration data have been restored from a data backup You can make use of the following backup options Reading data blocks and FBs from the SIMATIC station Reading charts with current parameters from the SIMATIC station NOTICE These actions over...

Страница 17: ...nformation on this in the section How to archive a project Page 17 This data backup includes all current parameter settings of the SIMATIC station 3 2 2 2 How to archive a project Introduction You can use various tools to archive project data Below the PKZip PKZip Server program is used for archiving You can find the setup for PKZip on the SIMATIC PCS 7 DVD PKZip is automatically installed during ...

Страница 18: ...ect in such a way that it allows you to deduce the date of the archiving from the name Example yearmonthdayprojectname 091230name 6 Click Save to apply your settings The Archive Options dialog box opens 7 If you want to archive the project on floppy disks select the size of the diskette For additional information about this dialog box click Help 8 Click OK The archiving process begins When the Arc...

Страница 19: ...ess Control System SIMATC PCS 7 DVD PKZip is automatically installed during the PCS 7 system setup Procedure 1 In SIMATIC Manager select the menu command File Retrieve The Retrieve Select Archive dialog box opens 2 Edit the following settings for the archive file In the Search in list Enter the drive and folder where the project was archived In the File name box Enter the name of the file where th...

Страница 20: ...oss project function Therefore no other process can access any of the projects in the multiproject during archiving Archiving a multiproject 1 Select the multiproject in SIMATIC Manager 2 Select the menu command File Archive The Archive dialog box opens 3 Select the Multiprojects tab 4 Confirm the selected multiproject by clicking OK to save your entries 5 Make the following settings for the archi...

Страница 21: ...ntains the following By default The name of the multiproject Individually A unique directory name derived from the name of the multiproject The following are placed in the subdirectory Multiproject Projects contained in the multiproject Libraries including the master data library Once a multiproject is retrieved all project directories of the multiproject are located on the same level below this d...

Страница 22: ...ng to parameters signals and messages to a file format csv You can edit this file in standard MS Office applications such as Excel and Access The same mechanisms that are used for converting to project specific languages are used for the export Requirement PCS 7 allows you to store all operator and display texts in every desired language The only requirement is that the language is installed in yo...

Страница 23: ...e You must back up any project functions standard functions local actions and global actions that you have created or modified Project and standard functions Project functions and standard functions have file names with the extension fct By default PCS 7 places these functions in the following folders Project functions are placed in the library folder of the OS project Standard functions are place...

Страница 24: ...tor station are saved by default in the following folder Siemens WinCC WinCCProjects To back up data compress the project paths in this folder and save them on a suitable medium such as a CD Backing up OS PC data The OS configuration data are located on the PCS 7 engineering station You therefore back up OS server PCs or OS client PCs with an image You can find information on this in the section B...

Страница 25: ... from a backup Page 27 3 Completed batches Select batch es select Archive in the shortcut menu You can find information on this in the section How to archive batches Page 14 1 User settings can will only be backed up to a database copy 2 Save the data to an SBB file compressed XML file 3 Restore the data from an SBB file compressed XML file Additional information Manual Process Control System PCS ...

Страница 26: ...rom the Save to input field 5 Click on the Save button The backup file is generated Import Export Assistant Using the IEA you can export import the following batch objects to from a file with the extension sbx Libraries Basic recipes Formula categories The export is supported in SIMATIC BATCH V6 1 or higher Note For reasons of performance you should only export import one recipe to from a file whe...

Страница 27: ...re dialog box opens 2 Select the storage location for the backup file sbb 3 Click Open The backup file is loaded Updating the Batch process cell 1 Select the Batch process cell in the tree view of BatchCC 2 Select the menu command Edit Update Process Cell The Batch Process Cell dialog box opens 3 Click OK The Update Process Cell dialog box opens 4 Compare the columns Current process cell und New p...

Страница 28: ...base Login and password are mandatory for this technology a specification of the domain is not used Technology FTP Server The archive data is saved to an FTP Server Login and password are mandatory for this technology a specification of the domain is only required if the login is assigned to a domain For additional information refer to the SIMATIC BATCH online help Archiving Individual Batches You...

Страница 29: ...tion Manual Process Control System PCS 7 SIMATIC Route Control 3 2 5 2 How to back up project data from SIMATIC Route Control Introduction This section describes the separate backup of partial routes from SIMATIC Route Control to a file Note You can back up the partial routes with the offline project data from SIMATIC Route Control The interface blocks are part of the PCS 7 project and are backed ...

Страница 30: ...om a backup Introduction You restore partial routes from SIMATIC Route Control from a backup file Importing a backup 1 Select the multiproject project in the SIMATIC Manager 2 Select the Options SIMATIC Route Control Engineering menu command The Route Control Engineering dialog box opens 3 Select the menu command Options Export Import CSV CSV Export Import Wizard The Wizard CSV file data exchange ...

Страница 31: ... restored from an image file within a short amount of time e g 2 GB data takes approx 10 minutes In the event of a fault you can restore the complete PC installation Rules You must use the same hardware to restore data Note the following settings of the hard disk for the image file you can find additional information on this in the section Managing the operating system Page 91 Partition size Forma...

Страница 32: ...he Siemens SIMATIC programs Start menu STEP 7 VXM Compare Versions Configuration manual Process Control System PCS 7 Engineering System Online help Version Cross Manager User programs based on XML files for synchronizing process control project data with planning data for example CFC charts SFC charts Version Cross Manager XML file generated with File Export Compare XML files using File Compare Wi...

Страница 33: ... documentation for the older PCS 7 versions to find out which PCS 7 version first included the feature Determining the product version or the firmware version Update capable modules You can find the following identifiers on update capable modules The product version is indicated by a cross in the following example product version 6 The original version of a firmware is indicated with text in the f...

Страница 34: ...ternet http support automation siemens com If you cannot access the Internet address contact Technical Support Note The update file may be supplied in an executable self extracting file exe When you want to perform consecutive updates for different module types of module versions you must unzip the update files in separate folders for the different CPUs as follows Type of module Product version Fi...

Страница 35: ...le You can also perform the compiling during the subsequent work 3 3 3 Updating the CPU Preparation Compare the type and manufacture date of the modules you are using with the information in the document PCS 7 Released Modules If replacement of the CPU is required contact your Siemens representative Firmware update for CPU S7 400H Note In a fault tolerant PCS 7 system the S7 400H CPUs must always ...

Страница 36: ...e CPU is required contact your Siemens representative Requirements STEP 7 V5 3 or higher is installed on the programming device or PC The update file for the firmware update is available on the programming device PC The CPU whose firmware is to be updated must be accessible online for example via PROFIBUS MPI or Industrial Ethernet The files containing the latest version of the firmware are availa...

Страница 37: ...ig the menu command here is also PLC Update Firmware However STEP 7 only checks if the module supports the function at the time it is executed Note Protecting the update process There a digital signature which is checked during the update of the CPU to protect the firmware update If an error is detected the old firmware remains active and new firmware is discarded Values received after the update ...

Страница 38: ...ct the firmware file to be loaded to the CPUs 5 After confirmation with the Run button a dialog with the following content opens Caution all CPU data will be deleted Do you want to continue Click Yes 6 You can activate Automatically continue in the next dialog Click Next The firmware update starts in the Run state 7 The firmware update is finished on both CPUs Check the operating mode and the acti...

Страница 39: ...automation siemens com WW view en 6741018 3 3 4 Updating an interface module 3 3 4 1 Updating an interface module IM Introduction The interface modules IM are the interface to the PROFIBUS DP in PCS 7 Preparation Compare the type and version of the interface modules you are using with the information in the document PCS 7 Released Modules If replacement of the interface module is required contact ...

Страница 40: ...ce or PC The update file for the firmware update is available on the programming device PC The CP 443 1 is routing capable check in HW Config Properties of the CP brief description Routing is listed The files containing the current new version of the firmware is available in the file system of your programming device or PC The IM has been integrated in your PCS 7 project Procedure 1 Open SIMATIC M...

Страница 41: ...w firmware becomes active only after the power supply has been switched off Firmware update in a redundant system After the firmware update of the active IM the RESET automatically triggers the switchover of the two IMs You can now update the second IM in the redundant system Each IM must be updated separately Updating the identifier Note After the firmware update of the IM has been successfully c...

Страница 42: ...parations Compare the type and version of the modules you are using with the information in the document PCS 7 Released Modules If you need to replace the CP contact your Siemens representative Requirements for the firmware update STEP 7 V5 3 or higher is installed on the programming device or PC The update file for the firmware update is available on the programming device PC The software package...

Страница 43: ...witch the CPU to STOP 10 Click Download Firmware to start the download procedure to the CP 11 Click Download Firmware to confirm the download procedure If you click Cancel the download is aborted The module will not be operational if this happens Restart the firmware download to make the module operational again Note Before deleting the older firmware the CP checks if the order number of the firmw...

Страница 44: ...3 1 under Industrial Ethernet Performing the firmware update NOTICE Note the following A warning message appears before the download operation begins if an incorrect CP type has been inadvertently addressed The firmware can nevertheless be downloaded to an incorrect CP type if the message is acknowledged With the next steps all data on your CP are deleted and cannot be recovered Do not cancel a do...

Страница 45: ... of the rack off and on again 2 Repeat the load operation If the CP responds to the download start but the download operation does not finish properly it could be that The same address has been assigned more than once on the plant bus The load on the plant bus is too high Note If a CP does not respond to a load procedure via the configured MAC address load the CP again via the imprinted address 3 ...

Страница 46: ...ming device or PC Files for the firmware update are available on the Internet You can find information on this in the section Hardware Updates 2 Switch off the power supply PS of the rack where the CP is inserted 3 Use an MPI cable to establish a direct connection between the MPI interface of your programming device or PC and the PROFIBUS interface of the CP 4 Switch on the power supply of the rac...

Страница 47: ... in the dialog box for Step 4 Perform Load Operation In the table below you will find the download operation states that are displayed 6 Switch off the power supply of the rack 7 Click Cancel to close the dialog box 8 Reestablish the original PROFIBUS connection 9 Switch on the power supply for the module The CP performs a self test and is then ready for operation States of the download operation ...

Страница 48: ...o the GSD files GSD Device Master dataFfile Syntax errors or non interpretable errors can occur with GSD files from an older project however Improved help texts are provided for syntax errors and GSD problems starting with STEP 7 Version 5 1 SP2 If the following measures are not successful contact the device manufacturer and request a new GSD file You can find solutions for some errors in this tab...

Страница 49: ...he file 2 Open the original file with a text editor such as WordPad In transmission rate change 187 5_supp 1 to 187 5_supp 1 3 Start HW Config select menu command Options Update catalog Remarks If the entry 187 5_supp 1 is not present the transmission rate is not supported Contact the device manufacturer 3 4 Software update 3 4 1 Software updates Information For additional information on the updat...

Страница 50: ... OS involves the following tasks Preparatory measures Installation of the new software Commissioning measures required to adapt your existing PCS 7 process control system Updating the PCS 7 OS during running operation offers the following benefits Operation of the PCS 7 system is not disrupted The AS does not enter STOP mode The automation process can still be operator controlled and monitored Upd...

Страница 51: ...ormation in the index of these manuals by entering Diagnostics as a key word Checking PC components You check PC components using software tools of PCS 7 such as a maintenance station or PC DiagMonitor and the operating system The following configuration actions assist you in diagnosing PC components Configured element Reference Lifebeat monitoring Configuration manual Process Control System PCS 7...

Страница 52: ... can be found in the following tabs Diagnostics Inputs Outputs Options SIMATIC modules with diagnostic properties The following components are available in PCS 7 diagnostic capable modules S7 400 S7 300 modules ET 200M ET 200S ET 200iSP ET 200pro DP slaves DP AS i link Diagnostic repeaters Network components SCALANCE OSM ESM Additional information Online help PC DiagMon Configuring diagnostics con...

Страница 53: ...following A bit is modified in an automation system by a change to a process value or after a specified limit value was reached The configuration determines which events trigger a message Messages Messages are triggered by events or by a message frame PCS 7 has the following message types Operator input messages Process messages Operating messages Process control messages and system messages Error...

Страница 54: ...g information under Operator Control and Monitoring Route log 5 2 PCS 7 message system PCS 7 message system PCS 7 acquires data on the status of your process and process control system using blocks assigned with appropriate parameters You can influence the response to an event with a suitable program The most important message systems of PCS 7 are WinCC operator control and monitoring system SIMAT...

Страница 55: ...ing Additional information You can find detailed information on configuring messages in the following manuals Configuration manual Process Control System PCS 7 Engineering System Configuration manual PCS 7 Process Control System Operator Station 5 3 Origin of a message Message path Messages can originate in different locations in PCS 7 depending on the configuration Each message is given a time st...

Страница 56: ...wing documentation Configuration manual Process Control System PCS 7 Engineering System Configuration manual Process Control System PCS 7 Operator Station For information on configuring messages with enhanced time stamp accuracy refer to the PCS 7 Process Control System 10 ms Time Stamping function manual 5 4 How to determine the source of a message Procedure 1 Enable the message list by clicking ...

Страница 57: ...You can find important information for understanding the PCS 7 message concept in the following sections Message types in message lists and archives Page 58 Target groups of messages Page 58 Message lists in process mode Page 59 Overflow of message buffer Page 60 Message priorities Page 61 Influencing messages Page 62 Message concept of PCS 7 5 5 Understanding messages Service support and diagnost...

Страница 58: ...can also be made centrally in the process object view or by means of import export operations Operating messages are a subgroup of process messages They signal process values that can be used to evaluate a process related component such as an operating hours counter Process control messages Process control messages are generated when SIMATIC PCS 7 detects and signals errors in components within it...

Страница 59: ...s the acknowledged process alarms Outgoing alarm list The outgoing alarm list contains the alarms flagged as Outgoing Those alarms are no longer active but are not yet acknowledged History list The history list provides a view of the alarm log which contains all alarms except the operator log Process control list The process control list provides a view of the alarm log filtered according to proce...

Страница 60: ...of message buffer Each component of the overall PCS 7 system can process only a limited number of messages If more alarms are generated in a component for example an AS within a particular time frame than the component can process some of these alarms will be lost If this case the AS sets an overflow flag and the following event is reported at the PCS 7 OS NRMS7 Messages Lost Note If events that t...

Страница 61: ...In the object properties for the block In the process object view Via an import operation Rules Message priorities can only be specified if you defined the message number range as Unique for Entire CPU In PCS 7 OS the unacknowledged message with the highest priority is always displayed in the message row above the overview If multiple messages have the same priority the most recent message is disp...

Страница 62: ... OS area Hiding and displaying messages You hide individual messages to reduce the number of messages displayed in process mode The messages are entered in a history list The following variations are used to hide and display messages in PCS 7 Manual hiding and showing of messages in process mode Automatic hiding and displaying of messages in process mode Additional information Configuration manual...

Страница 63: ...ions for the various diagnostic tools according to subsystem Note Make use of skilled experts if you cannot find a solution to your problem based on available information For information on this topic refer to the section Additional support Page 11 of this documentation 3 Determine the actions to be taken In a running plant check if a stop is necessary NOTICE Note the following information The fol...

Страница 64: ...ilable diagnostic information PC component fault If the PC is running Fault due to events Faulty connections If the PC is defective Repair replace Restore data 6 2 Preparing for expert support 6 2 1 Information on cause of fault Introduction Topic area Information Supporting service experts WHAT Actions for making essential information available to experts for fault analysis WHEN If expert support...

Страница 65: ...stic data of the PCS 7 OS Page 68 section below You can take all measures necessary to enable remote diagnostics via remote access For additional information refer to the Remote diagnostics of a PCS 7 system Page 69 section below 6 2 2 Plant documentation Maintaining system information Information on the components of your system is among the most important information needed for successful repair...

Страница 66: ...U Save service data Specify the storage location and name Save the files 3 Select the menu command PLC Diagnostics Settings Module Information The Module Information Online dialog box opens 4 Select the Stacks tab and read out the following system memory Block stack B stack Interrupt stack I stack 5 Provide these data to the service engineers 6 2 4 CPU fault preparing diagnostics Introduction The ...

Страница 67: ...formation refer to the Module information Page 112 section Note A constantly updated list of all module information facilitates troubleshooting in the event of a fault and reduces the time needed for correcting the fault Information in the event of a fault The following information is needed if a fault occurs Operations and actions event history leading to the fault Status indicated by LED display...

Страница 68: ...mens representative or Technical Support Have the information in the event of a fault indicated above ready 6 2 5 How to back up the diagnostic data of the PCS 7 OS Basic procedure We recommend that you back up the diagnostic files for analysis of the cause of the OS fault by experts Back up the diagnostic folder 1 Close WinCC 2 Back up all diagnostic folders of WinCC default Installation path Sie...

Страница 69: ... 6 3ODQW 7 3 3 RU 0RGHP XVWRPHU 6XSSRUW Transmission paths The data can be transmitted along the following routes Telephone line modem TCP IP connection system internal network connection Security requirements If you wish to perform remote diagnostics in a PCS 7 plant you need to protect the this plant against unauthorized access Several measures are required to realize a security concept Optimal ...

Страница 70: ...Option OS Web server Web client can be used in a PCS 7 plant 26 FOLHQW HE VHUYHU 6RIWZDUH 3 6 HE 6HUYHU LFHQVHV 6HUYHU OLFHQVHV 7HUPLQDO EXV 3ODQW EXV 26 VHUYHU 26 VHUYHU QJLQHHULQJ VWDWLRQ 6 26 FOLHQW 26 FOLHQW XWRPDWLRQ 6 VWHP 6 HE FOLHQW 6RIWZDUH 3 6b HE FOLHQW QWUDQHW QWHUQHW Transmission paths The data can be transmitted along the following routes Telephone line modem TCP IP connection system...

Страница 71: ...re required to realize a security concept Optimal protection is only provided with all security measures as a whole For additional information refer to the whitepaper Safety concept in PCS 7 and WinCC Base document Failure What next 6 2 Preparing for expert support Service support and diagnostics V8 0 Service Manual 03 2012 A5E02779775 02 71 ...

Страница 72: ......

Страница 73: ... mind that changes in a system can impact other sections of the system Introduction The message system and diagnostic tools of PCS 7 help you to assess the status of your system You can find information about the diagnostic tools In the following sections This description illustrates the capabilities of the diagnostic tools so that you can apply them to your individual requirements You will also f...

Страница 74: ...tation Page 75 Diagnostics for PC user settings Page 77 Diagnostics for PC Components Page 77 Diagnostics for Network Connections Page 79 Diagnostics during Configuration Page 80 Diagnostics for the CPU Page 81 Diagnostics for Modules Page 81 Diagnostics for PROFIBUS DP Page 82 Diagnostics on PROFIBUS PA Page 83 Diagnostics on PROFINET Diagnostics on Foundation Fieldbus Diagnostics for the OS Page...

Страница 75: ...agnostics can be generated automatically for the entire PCS 7 system and made available on the maintenance station The top level forms an overview screen for the entire system Diagnostics options You will find information on the states of individual PCS 7 components with diagnostic capability on the maintenance station s special diagnostics screens Area Diagnostics for Automation systems CPU SIMAT...

Страница 76: ...ROFIBUS PA FOUNDATION Fieldbus Devices of different product groups e g SIPART SITRANS Additional information You will find a description of how to configure a maintenance station in the configuration manual PCS 7 Process Control System Maintenance Station You will find a description of how to use the maintenance station in process mode in the manual PCS 7 Process Control System PCS 7 OS Process Co...

Страница 77: ...s for Diagnostics tool Called via Status of PC stations redundancy Maintenance Station Page 75 The maintenance station is an operator station that is specially configured for use in diagnostics The maintenance station has to be configured Additional information is available in the documentation Process Control System PCS 7 Maintenance Station PC configuration Windows System Information Page 91 Ent...

Страница 78: ...ttings for Printers and Faxes To obtain information about a print job click on the printer executing the job Installed versions of the PCS 7 software Installed SIMATIC software Page 97 In the Siemens SIMATIC programs Start menu SIMATIC Product Information Installed Software Language version of the PCS 7 software European language version __SIMATIC PCS 7 EU__ Asian language version __SIMATIC PCS 7 ...

Страница 79: ...NS Command line input Page 93 Enter the following in the Run dialog of the Start menu cmd In the DOS window enter ipconfig all PC station Set PC Station Page 94 In the Siemens SIMATIC programs Start menu SIMATIC NET Set PC Station Redundant switches SCALANCE X 300 SCALANCE X 400 Observer function Page 99 Enter the following in the Run dialog of the Start menu cmd In the DOS window enter TELNET Add...

Страница 80: ...IC programs Start menu PC DiagMonitor Management Station 7 6 Diagnostics during configuration Overview Diagnostics for Diagnostics tool Called with Consistency of hardware configuration HW Config Page 111 Menu command Station Check Consistency Consistency of PC station configuration Station Configuration Editor Page 95 Click the following icon in the taskbar Analyze Status column table entry Block...

Страница 81: ... support experts CPU fault preparing diagnostics Page 66 7 8 Diagnostics for modules Overview Diagnostics for Diagnostics tool Called with Diagnostics of all diagnostic capable modules Maintenance station Page 75 The maintenance station is an operator station that is specially configured for use in diagnostics The maintenance station has to be configured Additional information is available in the ...

Страница 82: ...ics Station failure Fault indication with detailed information about cause of error Name and comment from HW Config Order number addresses slot types SYSTEM Process Control Diagnostics add on product Page 119 Picture must be configured and downloaded to the OS Additional information is available in the configuration manual Process Control System PCS 7 Operator Station Error on PROFIBUS Amprolyzer ...

Страница 83: ...be configured Additional information is available in the documentation Process Control System PCS 7 Maintenance Station Devices and connections on the PROFIBUS PA with diagnostic capability SIMATIC PDM Page 114 SIMATIC Manager View Process Device Network View Status of devices on the PROFIBUS PA with diagnostic capability NCM S7 Page 99 In the Siemens SIMATIC programs Start menu STEP 7 NCM S7 Diag...

Страница 84: ...nostics The maintenance station has to be configured Additional information is available in the documentation Process Control System PCS 7 Maintenance Station WinCC projects and the assigned SIMATIC stations Lifebeat monitoring Page 101 Call picture CONFIG PDL in process mode Picture must be configured and downloaded to the OS Connections between OS components Simatic Shell Page 101 Windows Explor...

Страница 85: ... find information on this in the section OS fault preparing diagnostics Page 68 Status PCS 7 Web Server Internet Explorer http server_address status html 7 14 Diagnostics for the BATCH Stations Overview Diagnostics for Diagnostics tool Called with Operating capability of all BATCH components and communication connections Maintenance station Page 75 The maintenance station is an operator station th...

Страница 86: ...tics tool Called with AS CPU time SIMATIC Manager Page 109 Select CPU PLC Set Time of Day AS CPU time Module Information Page 112 Station Open Online Select CPU PLC Set Time of Day PC time Managing the operating system Page 91 Control Panel Date Time Do not change these settings Activated time services Windows System Utilities Control Panel Administrative Tools Services Select Windows Time Action ...

Страница 87: ...43 1 Device manual S7 CPs Part B4 Description of CP 443 1 Displays and operating mode switch CP 443 5 Extended Device manual S7 CPs Part B4 Description of CP 443 5 Extended Displays and operating mode switch S7 300 I O modules Reference manual SIMATIC S7 300 Programmable Controller Module Specifications Diagnostic data for the signal modules Additional information is available in the ET 200M Signa...

Страница 88: ...ibuted I O Commissioning and Diagnostics Diagnostics by means of LED displays Diagnostic messages for electronic modules DP PA Coupler Manual SIMATIC Bus couplers DP PA Link and Y Link Diagnostics by means of LED displays LED displays of the IM 157 LED displays of the DP PA coupler LED displays of the Y coupler Y Link Information under DP PA Coupler FF Link Manual SIMATIC Bus couplers FF Link AFD ...

Страница 89: ...cuit Incorrect transmission rate Full duplex transmission is not activated Flashing Flashing The PROFINET device is a controller The module is a DP master Failure of a connected IO device Failure of a connected station At least one of the assigned IO devices cannot be addressed At least one of the assigned slaves cannot be addressed Incorrect configuration Incorrect configuration The PROFINET devi...

Страница 90: ...laimer of liability WARNING Siemens assumes no liability for improper use of the instructions provided in this documentation and for any consequences that might result for the customer WARNING Note the following All work must be performed by trained service personnel Always observe the plant specific rules and government regulations when making changes to your system Observe the plant specific bou...

Страница 91: ...er Display of existing printers System Overview Components Printer Online help of the operating system Drives Recognized internal and external drives or storage media Partitioning of hard disks System Overview Components Storage Drives Online help of the operating system 7 18 2 2 Managing the operating system Calling Called via Computer Management Overview Topic Detailed information Called via Add...

Страница 92: ...ting system 7 18 2 3 Shares for drives folders and files Calling Called via Computer Management System Overview Topic Detailed information Called via Additional information Drives and folders Granting or changing of shares for drives and folders In the tree view Select Shared Folders Share Select the folder press F1 key Drives and folders Granting or changing of shares for drives and folders Open ...

Страница 93: ...ATIC programs Start menu SIMATIC Logon Configure SIMATIC Logon Online help for SIMATIC Logon 7 18 2 5 Command line commands Calling Enter the following in the Run dialog of the Start menu cmd You can find additional information on the Windows commands named here by searching the Microsoft Help and Support Center Overview Topic Detailed information Called via Additional information Connections netw...

Страница 94: ...tional information Configuration Detected modules SIMATIC NET Configuration Modules folder Online help for Microsoft Management Console see Set PC station topic Diagnostic options Available options vary for each module SIMATIC NET Configuration Modules folder select module You can find additional information in the online help Online help for Microsoft Management Console see Set PC station topic 7...

Страница 95: ... must be entered in the same order as in the component image you created with HW Config If the configuration deviates it cannot be downloaded to the PC station You can find additional information on this in the manual PCS 7 Process Control System PC Configuration and Authorizations in the section Preparing the PC stations NOTICE Making changes to the configuration list when the PC station is runni...

Страница 96: ...module supports this function a display on the module will indicate whether the module can be accessed PC station Diagnostics for a PC station Diagnostics tab Export Save file Requires expert knowledge Consult an expert if you encounter problems with the content of a log file 7 18 2 9 Printers and print jobs Overview Topic Detailed information Called with Additional information Printers and device...

Страница 97: ... types 7 18 2 11 Installed SIMATIC software Overview Topic Detailed information Called via Additional information Installed versions of the PCS 7 software Installed software and versions language version of the PCS 7 software In the Siemens SIMATIC programs Start menu SIMATIC Product Information Installed Software Online help 7 18 3 Diagnostics in the network 7 18 3 1 NetPro Calling In SIMATIC Man...

Страница 98: ... 18 3 2 NCM S7 Industrial Ethernet Calling In the Siemens SIMATIC programs Start menu STEP 7 NCM S7 Industrial Ethernet Diagnostics Overview Topic Detailed information Called with Additional information CP status Dynamic information about the operating mode of the communication functions of CPs connected online Diagnostics Online Open Connection Online help for STEP 7 topic Hardware diagnostics Ma...

Страница 99: ... Switches SCALANCE X 300 X 400 Documentation SIMATIC NET Industrial Ethernet Switches SCALANCE X 300 X 400 7 18 3 4 Network Connections Windows dialog box Overview Topic Detailed information Called with Additional information Status of network cards on Industrial Ethernet Dynamic display of the status of physical and virtual network adapters In the Start menu via the Network Connections Online hel...

Страница 100: ... DP slave FDL connection FMS connection PROFIBUS connections Faults and inconsistencies in FMS connections of the CP PROFINET connections 7 18 3 6 Topology Editor PROFINET Calling Select the PROFINET IO system e g in HW Config and call the following menu command Edit PROFINET IO Topology Overview Topic Detailed information Called via Additional information Devices and interconnections Checking the...

Страница 101: ...nitoring of components of WinCC projects and their associated SIMATIC stations Configured components are displayed graphically in a plant picture Faulty components have a red line running through them in the graphic Configure lifebeat monitoring and call the picture in process mode Online help for WinCC Information System Lifebeat Monitoring Information about configuration in the configuration man...

Страница 102: ... between different versions of WinCC Compatibility check box Online help of Simatic Shell Computer status change When the status of a computer changes a message is sent to all station for example When a computer has archived a project When a computer shuts down When a computer boots up thus becoming part of a network station group Online Help for WinCC Information System 7 18 4 3 WinCC System Info...

Страница 103: ...ation of system information in scripts Display in configured picture Configuration Online help for WinCC Information System Communication System Info Channel Configuration How to Configure the Channel System Info 7 18 4 4 User Administrator Calling In the Start menu under the SIEMENS SIMATIC products select the menu command WinCC Overview Topic Detailed information Called via Additional informatio...

Страница 104: ... for WinCC Information System Channel Diagnostics Using Channel Diagnosis 7 18 4 6 Status of multi user operation Calling Diagnostics on the connection between OS server and an OS client Only when WinCC is in process mode in the menu of the WinCC Explorer Overview Topic Detailed information Called with Additional information Connection status Status logical connections current status of the server...

Страница 105: ...mation on Detailed information Called with Additional information Redundancy status of the OS server on the OS client Visual representation of the redundancy monitoring Green indicator The monitored OS servers are in process mode and have the status OK Red indicator Not all the monitored servers are in process mode Not all the monitored OS servers have the status OK Not all the monitored OS server...

Страница 106: ...erver in the WinCC project Insert a control Graphics Designer Object palette Default tab in the Smart Objects tree drag the control and drop it into the picture in the Insert Control dialog box Select PCS 7 Redundancy State Control For additional information on configuring refer to the configuration manual PCS 7 Process Control System Operator Station 7 18 4 10 Time master role of the OS server st...

Страница 107: ...ion about the server status You can find information about status icons in the online help Status of redundant servers Status icons in the BATCH server taskbar Process mode is active at the master server Display on the standby server Server in standby mode data replication completed Data replication running Double click a status icon to display a field containing information about the server statu...

Страница 108: ...standby mode Process mode is started at the server Only supported for redundant servers The standby server assumes the master function The server application is currently changing to the master mode Meaning of the thumbnail colors The thumbnails can be visualized in the following colors Thumbnail Green The thumbnail shows proper execution of the corresponding process Thumbnail Magenta Shows that t...

Страница 109: ...erver in process mode Double click a status icon to display a field containing information about the server status For information on redundant Route Control servers refer to the SIMATIC Route Control manual Icon in the taskbar of the Master server Icon in the taskbar of the Standby server 7 18 7 Diagnostics for the SIMATIC station 7 18 7 1 SIMATIC Manager Calling In the Siemens SIMATIC programs S...

Страница 110: ...g mode of the current module RUN STOP This requires an online connection to the CPU Select CPU or CP PLC Module information Time Checks sets time of day Select CPU PLC Diagnostics Setting Set Time of Day Online help for STEP 7 topics CPU Clocks with Time Zone Setting and Summer Winter Time and Using the Clock Functions Faults on PROFIBUS Faulty bus segment Distance of an error location from the di...

Страница 111: ...lection list Overview Topic Detailed information Called via Additional information Components accessible online Icon indicates the operating mode of modules system diagnostics Station Open Online The F5 key refreshes the display Double click the icon to obtain additional information Time Check set Station Open Online Select CPU PLC Set Time of Day Online help for STEP 7 topics CPU xxx clocks with ...

Страница 112: ...ve diagnostic checks are performed on a CPU Additional information Help on STEP 7 Diagnostics hardware diagnostics and troubleshooting Topic Detailed information Called using Additional information Module data Data for identifying the selected module Examples Type Order number Firmware Version Status Slot in the rack General tab Comparison of configured and inserted modules Events in the diagnosti...

Страница 113: ...ble in the functional scope of the selected module List of OB SFB and SFC that can be used in the module Used to check the standard blocks contained and called in the user program Diagnostics for DP slaves Topic Detailed information Called using Additional information Module data Data for identifying the selected module Examples Type Order number Firmware Version Status Slot in the rack General ta...

Страница 114: ...rrors Location of error Graphical representation of the error location 7 18 7 5 SIMATIC PDM Introduction SIMATIC PDM is a software package for configuration parameter assignment commissioning and maintenance of field devices for example transducers Overview Topic Detailed information Called via Additional information Quick information display configuration Icons provide an overview of the configur...

Страница 115: ...s In the Siemens SIMATIC programs Start menu SIMATIC PDM LifeList Operator manual SIMATIC Help for SIMATIC PDM 7 18 8 Additional diagnostic options 7 18 8 1 Additional diagnostic options for PCS 7 Disclaimer of liability WARNING Siemens assumes no liability for improper use of the instructions provided in this documentation and for any consequences that might result for the customer WARNING Note t...

Страница 116: ...ifebeat monitoring Addition of a new bus using the Add Bus button Display of all bus information using the Show Bus State button Manual in PDF format Message frame traffic Interpretation statistics detection triggering of frame errors and repeats 1 Without filters triggers As above 2 With filters triggers Record Complex button Message frame traffic is recorded here in addition to a display of all ...

Страница 117: ...lant bus at the same time the PC must be equipped with two Ethernet network adapters BANYnet The table below lists the options for diagnosing Ethernet networks using BANYnet Topic Detailed information Called via Additional information System configuration Comparison of target actual configuration graphical overview lifebeat monitoring In the Start window via the Plant Manager button Online help St...

Страница 118: ...sis dialog Online help BANY PNIO The table below lists the options for diagnosing PROFINET networks using BANY PNIO Topic Detailed information Called via Additional information System configuration Comparison of the target and actual configuration graphical overview master slave monitoring lifebeat monitoring Display parameter assignment in the Start window via the Plant Manager button Online help...

Страница 119: ...YSTEM Process Control Diagnostics add on product Introduction Display of PROFIBUS diagnostic information on the operator station Online help SYSTEM DIAGNOSTICS help Overview Topic Detailed information Called with Additional information PROFIBUS DP General Station failure Display from HW Config Picture in the OS See Configuration below PROFIBUS DP fault Fault indication with detailed information ab...

Страница 120: ...figuration is described in the online help SYSTEM DIAGNOSTICS Help section PROFIBUS DP PA DIAGNOSTICS Diagnostics in PCS 7 7 18 Diagnostic tools Service support and diagnostics V8 0 120 Service Manual 03 2012 A5E02779775 02 ...

Страница 121: ... ET 200pro Manual SIMATIC Distributed I O Device ET 200pro Alarm error and system messages Failure and function fault on ex I O modules Manual Programmable Controller S7 300 ET 200M ex I O modules SIMATIC S7 ex digital modules Diagnostics for analog modules Failure and function fault of redundant I O modules Configuration manual PCS 7 Process Control System Fault Tolerant Process Control Systems F...

Страница 122: ...nfiguration manual PCS 7 Process Control System Fault Tolerant Process Control Systems Failure Failover and Restarting of Redundant OS Servers Disrupted network connection to the OS partner server Disrupted Network Connection Between the OS Client and the OS Server Disrupted Network Connection Between the OS and AS Fault on PROFIBUS DP Manual SIMATIC Diagnostic Repeater for PROFIBUS DP Mounting Co...

Страница 123: ...ocess Control System PCS 7 SIMATIC Route Control Reaction of Route Control Servers to Failures Switchover response of Route Control clients in the event of a Route Control server failure Manual Process Control System PCS 7 SIMATIC Route Control Switchover response of Route Control clients in the event of a Route Control server failure Failure replacement and return 8 1 Failure replacement and retu...

Страница 124: ......

Страница 125: ...5 SIMATIC Route Control 29 Backing up custom actions 23 Backing up custom libraries 21 Backing up libraries 21 Backing up the AS parameters 16 Backup 16 17 19 20 21 24 25 26 27 29 31 Operator and display texts 22 Project data of SIMATIC Route Control 29 Restoring Route Control data 30 Restoring Route Control data from the backup copy 30 AS parameters 16 BATCH project 25 Creating 25 Custom library ...

Страница 126: ...mputer management 91 Calling 91 Configuration 80 94 Diagnostics 80 Configuration information 119 Connection status 97 104 On the client 104 On the server 104 Connections 84 104 114 Diagnostics of AS OS connections 84 With SIMATIC PDM 114 Consistency 97 CP 341 firmware update 42 CP 443 1 firmware update 43 CP 443 5 Extended firmware update 45 CP diagnostics and statistic functions 98 CP status 98 C...

Страница 127: ...Redundant interface 50 Failure replacement and return guide to documentation 121 Fault 109 On the PROFIBUS 109 Firmware Updating 36 Firmware update 40 42 CP 341 42 IM 40 Interface module 40 Firmware version 39 Determining 39 FMS connections 99 100 Folder 24 For PCS 7 OS data 24 Folders 92 Sharing 92 Full diagnostics using the maintenance station 75 G General CP diagnostics and statistic functions ...

Страница 128: ...111 112 State with diagnose repeater 113 With diagnostic properties 51 Monitoring components 101 105 Multiproject 20 Archiving 20 Retrieving 20 Multi user operation 104 Status 104 N NetPro 97 Network 91 Analyzing connected PCs 91 Network adapters and PC cards 91 Network connections Windows dialog box 99 O Observer 99 Obtaining information on a message 56 Online update 36 Operating mode 109 Operati...

Страница 129: ...ving 19 Project 19 Router 99 S Set PC station 94 Set PC Station Calling 94 Set PG PC Interface 94 Calling 94 Setting access permissions 103 Shared files 92 Sharing 92 Drives 92 Files 92 Folders 92 SIMATIC BATCH 25 28 Archiving batches 28 Backing up configuration data 25 SIMATIC Manager 109 Authorizations 109 Calling 109 Faults on PROFIBUS 109 HART devices 109 Module Information 109 Operating mode ...

Страница 130: ...cs of PC components 77 For diagnostics of PC user settings 77 For diagnostics of the CPU 81 For diagnostics of the PROFIBUS 82 For diagnostics of the time of day 86 For diagnostics on PROFINET 82 Trace mode 104 U Update 32 36 39 41 49 CP 443 x 41 CPU operating system 36 Firmware 36 Hardware 32 IM 152 1 39 IM153 1 39 IM153 2 39 IM157 39 Software 49 Updating 40 Firmware of an IM via Ethernet 40 Upda...

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