LOGO! CIM
Operating Manual, 10/2021, A5E51250518-AA
87
Technical support
A
A.1
Service and support
You can find additional information and support for the products described on the Internet at
the following addresses:
•
Technical support
(
https://support.industry.siemens.com/
•
LOGO! Logic Module
https://new.siemens.com/global/en/products/automation/systems/industrial/plc/logo.html
•
Your local representative
(
https://www.automation.siemens.com/aspa_app
•
Industry Mall
(
https://mall.industry.siemens.com/
When contacting your local representative or Technical Support, please have the following
information at hand:
•
MLFB of the device
•
BIOS version for industrial PC or image version of the device
•
Other installed hardware
•
Other installed software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
download area is available on the Internet at the following link:
After Sales Information (
https://support.industry.siemens.com/
A.2
Troubleshooting
This chapter provides you with tips on how to locate and/or troubleshoot problems.
Problem
Possible cause
Possible remedy
The device is not opera-
tional
No power supply
Check the power supply, the power cord and the
power plug.
Device is being operated outside the
specified ambient conditions
•
Check the ambient conditions.
•
After transport in cold weather, wait approxi-
mately 12 hours before switching on the device.