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11. Troubleshooting

Installation

Installation does
not start
automatically

No new hardware
detected

Is the ISDN
Adapter
connected to the
PC?

Properly connect
the USB cable to
the ISDN Adapter
and reboot.

Previous
installation was
interrupted

Remove previous
installation and
reboot.

Adapter already
installed

Does the ISDN
Adapter appear
in the network
adapter list of the
Device Manager?

No action
required. Do not
install twice.

Installation does
not complete

Wrong
installation
source specified

Specify the drive
containing the
installation CD as
source.

ISDN Adapter not
found

Is the ISDN
Adapter
connected to the
PC?

Properly connect
the USB
connector to the
to the ISDN
Adapter using the
USB cable and
reboot.

Incompatible
USB interface

Does the ISDN
Adapter work
with another PC?

Use another PC.

USB interface
influenced by
another USB
peripheral device

Does the ISDN
Adapter work
with the USB
device detached
from the USB?

Remove the
other USB device
from the USB
bus.

Содержание I-SURF

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Страница 3: ...demarks of RVS Datentechnik GmbH in Germany and or other countries Microsoft Windows Windows NT Outlook NetMeeting the Windows logo and the Internet Explorer logo are registered trademarks or trademarks of the Microsoft Corporation in the US and or other countries All other products mentioned are registered trademarks or trademarks of their respective holders RVS COM Lite Copyright 1988 1999 by RV...

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Страница 5: ... 9 3 2 What Does ISDN Have to Offer 9 3 3 ISDN Access 10 3 4 Features 10 3 5 PABX or Multiple Device Access 10 3 6 Access Type PABX 10 3 7 Access Type Multiple Device 10 4 Drivers and Applications 11 4 1 Overview 11 4 2 NDIS WAN Miniport 11 4 3 CAPI 12 5 USB Installation 15 5 1 Installation Requirements 15 5 2 USB Hardware Interface 15 5 3 Connecting the ISDN Adapter 16 6 Installation and Configur...

Страница 6: ...Registration 44 9 5 Tips 44 9 6 Other Applications 44 10 Internet access 45 10 1 Microsoft Dial Up Network 45 10 2 Regular ISP With Multilink PPP 48 10 3 Online Services 51 11 Troubleshooting 53 11 1 Hardware Installation 53 11 2 Device Driver Installation Operating System 53 11 3 Dial Up Network 54 11 4 CAPI Applications 54 11 5 Check Liste 55 Appendix 61 A1 Technical Specifications 61 A2 CAPI 2 ...

Страница 7: ...ll objects in their mouths In the case of the I SURF USB the clip binding the cable could pose such a danger Please keep this out of reach of children Instructions regarding the location of the device The device is designed for operation in a sheltered space and within a temperature range of 5 C to 40 C Normally the device leaves no traces on the surfaces on which it is placed however in view of t...

Страница 8: ...ed to and operated from any ISDN multi device connection or PBX It has been approved in accordance with the EU guideline 91 263 EWG for Telecommunication Terminal Equipment This equipment complies with the requirements of the EU guidelines and the national supplements applicable in Germany The CE label confirms that the equipment complies with the above mentioned guidelines ...

Страница 9: ... programs If the information in the README TXT file on the installations diskettes or CD differs from the content of this documentation please follow the instructions in README TXT 1 2 Where to find information in this documentation Read the following chapters to get further information on the following topics Basics of ISDN Chapter 2 4 Hardware installation Chapter 5 Software installation Chapter...

Страница 10: ...c conventions used in this documentation Symbol Type of notice Description Information Important functions and notes Warning Information about hazards to important components Konvention Description Screen view Used to distinguish text shown on the screen or entered by the user Boldface type Used for emphasis ...

Страница 11: ...ogy at reasonable prices for a long time Additional information about Siemens is available on Siemens web site at http www siemens de 2 2 Product Description The ISDN Adapter gives you access to the ISDN network via your PC It uses a S0 interface that connected to your ISDN basic access through the enclosed cable The Siemens ISDN Adapter offers the following functions ISDN and analog data communic...

Страница 12: ... of operating instructions not illustrated USB box USB cable 2 4 Instructions for care Wipe the device with a damp cloth or with an antistatic cloth Do not use cleaning agents Do not use a dry cloth because then you run the risk of destroying the electronics by producing static 2 5 Giving I SURF USB away or getting rid of it Your I SURF USB should be given away only with the operating instructions...

Страница 13: ...oduct that you have bought corresponds to the technical requirements for plugging into the German public telephone network You can make warranty claims at the Siemens Service 2 7 Siemens Service If you have any questions about your device malfunctioning contact our Hotline team on these numbers National International Germany 01805 333 220 49 1805 333 220 Austria 0 1 1707 5004 43 1 1707 5004 Switze...

Страница 14: ...evice drivers and tips related to PC communications products are available on the Internet Establish an Internet connection as described in Chapter 10 Internet Access Start your browser and point it to the following URL http www siemens de pc communication support ...

Страница 15: ...ce the same lines can be used for speech fax or data communications as needed Standard ISDN access to Euro features 2 B channels and 1 D channel for service and control purposes ISDN is unrivaled when it comes to dial up connections Connections are established quickly in approx 1 8 seconds No handshaking process unlike standard analog modems Optimized use of resources High transfer rate of 64 kbps...

Страница 16: ... Device Access Depending on how you wish to use ISDN there are two types of ISDN basic access PABX access Multiple device access 3 6 Access Type PABX PABX access always requires a PABX to be connected All subsequent terminal devices are connected to the PABX as extensions PABX can also handle analog terminal devices You will receive a block of subscriber numbers with several direct extension numbe...

Страница 17: ... VCOMM are the most important of these drivers and are of course supported by your ISDN Adapter Each driver offers at least two basic functions Opening and closing a connection D channel Transferring payload data B channel 4 2 NDIS WAN Miniport The NDIS WAN Miniport driver was specified by Microsoft and is a part of Windows 95 98 and Windows NT The connection is controlled by the RAS Remote Access...

Страница 18: ...er PC s hard disk via ISDN as if it were connected directly to the LAN In this manner it is possible to duplicate your in company working environment at your home office Thanks to the high speed of the ISDN connection remote access is convenient and fast The Siemens ISDN Adapter in conjunction with the NDIS WAN Miniport driver is integrated into Windows as a network interface card during installat...

Страница 19: ... a telephone call It is immaterial whether the call originates from within the analog phone network or from an ISDN line Voicemail programs play back announcements to callers and record messages The CAPI interface is able to handle ISDN Adapter with different properties If you wish to use a specific application you need to make sure that the ISDN Adapter meets the application s requirements Some a...

Страница 20: ...4 Drivers and Applications 14 ...

Страница 21: ...and harddisk If you are using a different operating system or your PC does not meet one of the above requirements please contact your dealer 5 2 USB Hardware Interface The USB Universal Serial Bus interface is a modern computer interface allowing you to connect up to 127 different peripheral devices such as printers cameras speakers to your computer The devices can be connected or disconnected whi...

Страница 22: ...cable included to a free USB port on your computer or USB hub and to the ISDN Adapter 3 Turn on your PC now if it was not running when you plugged in the two cables Windows 98 Windows 2000 will immediately and automatically start installing the software If the USB cable is connected while the PC is running Windows 98 or Windows 2000 will automatically start the Hardware Wizard and initiate install...

Страница 23: ...er its manufacturer s instructions in order to ensure proper installation of the new software In case you have installed the Windows 98 device driver for Version 1 0 of I Surf USB you must first uninstall this driver using the Uninstall program rem_drv_old exe in the installation menu of the new CD ROM Start this program and then follow the screen prompts see Chapter 6 3 2 After connecting the ISD...

Страница 24: ...8 18 3 Accept the default setting to have the computer search for the device driver and click Next 4 Enter the pathname of your CD ROM drive as the location of the driver database Make sure the ISDN Adapter installation CD is inserted Then click Next ...

Страница 25: ... will take a bit of time watch the progress indicator on your screen 6 The last installation step requires that the Windows 98 installations CD be inserted Wait for your CD ROM drive to recognize the new CD Enter or select the correct source path and click OK Die Windows 98 Komponenten für den WAN Miniport Treiber werden nun This will install the Windows 98 components for the WAN Miniport device d...

Страница 26: ...6 Installation and Configuration under Windows 98 20 7 Click Finish to continue 8 The Computer has to be restarted for the new installation to take effect Click Yes to confirm ...

Страница 27: ...components on your system NDIS WAN Miniport Treiber CAPI driver ISDN Utilities program group ISDN configuration wizard CAPI tray B channel usage indicator Loopback test program Uninstall Your PC s Device Manager will show two new devices USB ISDN Adapter WAN Miniport Capi 2 0 USB ISDN Adapter This is where you find the Device Manager My Computer Control Panel System Device Manager ...

Страница 28: ...ay start the required Uninstall program rem_drv_old exe from the installation menu of the new CD ROM The program will first check if Version 1 0 of I Surf USB is present and uninstall this device driver if found The PC is then rebooted and installation of the current version continues The Uninstall program rem_drv_old exe can only be used for Version 1 0 of the I Surf USB driver Different drivers ...

Страница 29: ...ndows 2000 update but will interfere with the installation of the Windows 2000 ISDN software If Windows 2000 is installed over an existing Windows 98 installation with I Surf USB the hardware has to be reinstalled The Hardware Wizard of the System Hardware applet of the Control Panel will show I Surf USB to be incorrectly installed Install the device drivers as if you were to install them for the ...

Страница 30: ...the default setting to have the computer search for a suitable driver for your device and click Next 4 Check CD ROM drives as an optional search location for suitable drivers Make sure the ISDN Adapter installation CD is inserted in the CD ROM drive Then click Next ...

Страница 31: ...ow start updating the driver database copying the ISDN Adapter driver to your hard disk This process will take a bit of time watch the progress indicator for the various installation steps on your screen 6 As the installation progresses you will see a question concerning a digital signature that was not found Simply continue the installation by clicking Yes ...

Страница 32: ...n and Configuration under Windows 2000 26 7 Select the language and click OK 8 Once the software installation is completed the installation of the I Surf ISDN Utilities ISDN Tools is started automatically Click Next ...

Страница 33: ...ination folder for the I Surf ISDN Utilities ISDN Tools Click Next 10 Select an existing program folder where the I Surf ISDN Utilities icons are to be installed To install the I Surf ISDN Utilities icons in a new program folder enter the name for the new folder instead Click Next ...

Страница 34: ...f the I Surf ISDN Utilities Click Finish The installation program will have installed the following components on your system NDIS WAN Miniport driver CAPI driver I Surf USB Utilities program folder ISDN configuration wizard CAPI tray B channel usage indicator Loopback test program Uninstall ...

Страница 35: ...nd Configuration under Windows 2000 29 Your PC s Device Manager will show a new device NDIS 3 0 WAN Miniport Driver for Windows This is where you find the Device Manager My Computer Control Panel System Device Manager ...

Страница 36: ...ter without uninstalling the device driver software This allows you for example to use your ISDN Adapter on a different computer temporarily 1 The system task bar contains the following icon Left click this icon 2 The Unplug or Eject Hardware dialog box is displayed Select the I Surf USB entry and click the Stop button to deactivate your ISDN Adapter ...

Страница 37: ...ation and Configuration under Windows 2000 31 3 Click the Properties button to display the configuration parameters for your ISDN Adapter Here you can select the D channel protocol required for your ISDN access ...

Страница 38: ...ou can change the MSNs for your ISDN Adapter using the Configure button To add a MSN to the Multi Subscriber Numbers list enter it in the entry field in the middle and click Add To delete a MSN from the Multi Subscriber Numbers list select it and click Remove ...

Страница 39: ...sing the Uninstall program Start the Uninstall program by double clicking on the Uninstall icon in the I Surf USB Utilities folder 2 Alternatively you may uninstall the software from the system task bar To do so right click the following icon Select Uninstall from the popup menu You may uninstall the installed components separately Select the components you wish to uninstall and click OK ...

Страница 40: ...7 Installation and Configuration under Windows 2000 34 ...

Страница 41: ... your computer you will find a new icon for the I Surf ISDN Utilities program folder on your Windows desktop It is possible that this icon is covered by another window Open the program folder by clicking double clicking it It contains software components described separately in the following sections ...

Страница 42: ...this will almost always be DSS1 Euro ISDN If you do not know which D channel protocol you are using please contact your telephone company MSNs for the two B channels Each MSN is one of your ISDN multiple subscriber numbers that can be used to call you on ISDN These numbers are assigned by the telephone company and can be configured separately for each ISDN B channel Note that these MSN settings ar...

Страница 43: ...ror has occurred Double clicking this icon displays an error message and troubleshooting suggestions If a connection has been established via the ISDN Adapter additional icons appear on the system task bar that indicate the status of the connection Icon Status A connection exists no data are currently transferred A connection exists outgoing data are transmitted A connection exists incoming data a...

Страница 44: ...cription Log Opens the connection log which contains logged data for all connections Info Opens a dialog box containing information on the current connection Exit Terminates the CAPI Monitor To automatically load the CAPI Monitor each time Windows is started copy the CAPI Monitor program icon to the Windows Startup folder ...

Страница 45: ...n 8 3 1 Prerequisites of the Test The following conditions must be met for the loopback test to be run The ISDN Adapter must be installed The ISDN S0 bus cable must be connected The second B channel of the S0 bus must be free that is no other connection may be active on the same ISDN line Any analog device connected to the ISDN Adapter phone fax modem must be on hook 8 3 2 Testing Criteria and Tes...

Страница 46: ...nd B channel Testdaten werden auf einem B Kanal des S0 Bus gesendet und über den zweiten B Kanal wieder empfangen 4 The test data are checked for transmission errors 5 The test result is displayed 8 3 3 Test Execution and Test Result 1 Start the loopback test program if you have not already done so 2 Enter the subscriber number MSN to be user for testing If this number was given during configurati...

Страница 47: ...ware and software are operating properly If the loopback test was not passed this could be due to one or more of the following errors Error in ISDN access wiring inverted wires Incorrect plug connections Loose connections within jacks Terminal resistor pack missing Incorrect D channel protocol settings Incompatible ISDN provider D channel protocol Incorrectly configured MSN MSN incorrectly configu...

Страница 48: ...8 I Surf USB Utilities 42 ...

Страница 49: ...ible CPU 486 DX 66 Pentium recommended SoftwareFax reception at 14 400 bps and RVS Softmodem require a Pentium type CPU Pentium 133 recommended RAM 8 MB minimum for Windows 95 16 MB recommended 16 MB minimum for Windows 98 and NT 24 MB recommended Hard disk space 25 MB before installation There should be at least 16 MB available on the hard disk for virtual memory when running the program Graphics...

Страница 50: ...VS Datentechnik You will find this form in the RVS COM program group The registration will entitle you to Upgrade As a registered user you have the opportunity to purchase RVS COM Standard at a special price To order please use the order form that you will find in the program group setup by RVS COM New product information You will receive the latest information about other RVS communications softw...

Страница 51: ... user privileges you will be able to access the resources on the server hard disk printer etc You can also use this connection to transfer data from one PC to another PC PC connection file transfer Have the following information handy before setting up the Dial Up Network connection Access number des Servers Providers User name on the server Password for this user name Information on the protocols...

Страница 52: ...11 This concludes the definition of the connection You will now have to select the correct network protocols 3 To activate the required network protocols for this newly created connection you will have to change the server type Right click the new connection icon and select Properties ...

Страница 53: ...lect the appropriate settings for the protocols supported by the server here TCP IP Limiting the number of protocol will speed up the connection process Now you can connect to the server by double clicking on the connection icon ...

Страница 54: ... server via the network 10 2 Regular ISP With Multilink PPP If you want to use a multilink connection i e a connection with which you can transfer data via both B channels at a total of 128 kbps through the Dial Up Network proceed as follows after creating the connection 1 Select My Computer Dial Up Network Right click the new connection icon and select Properties ...

Страница 55: ...10 Internet access 49 2 Click Settings under Set additional devices then click Add to add a device ...

Страница 56: ...ction This will make 128 kbps bandwidth available to you You may add another connection by clicking Add You need to enter the channel not yet used for this connection Any multilink connection however requires that your dial up server supports this feature and that your account has the necessary access privileges Multilink connections for instance do not work for CompuServe ...

Страница 57: ...efore signing up with the service most suitable for your needs Major online services usually offer their own software packages you can use to access thse services The software packages of most major online services include CAPI support You may therefore select the CAPI as access mode instead of a modem when installing this type of software The major online services also offer Internet access as pa...

Страница 58: ...10 Internet access 52 ...

Страница 59: ...a PBX If a connection still cannot be established check the PABX hookup and if necessary contact our support hotline No calls can be accepted Check the settings of your software to see whether it is set to automatic or manual answer Furthermore ensure that the correct MSN has been assigned to the device Internet connection cannot be established Check to see if the TCP IP is activated in the Networ...

Страница 60: ...e number Try calling a different server test server known to be fully functional Connection broken after Verifying user name and password is shown If the connection is broken before the message Verifying user name and password appears an ISDN connection was established with the server If problems occur after this point they may be related to the network configuration or the server configuration Co...

Страница 61: ...operating system Has the USB Controller been properly installed in the Device Manager of the operating system Use the properties button of the Device Manager to look for and eliminate potential sources of error I Surf USB is known to the operating system but no device drivers have been installed Has I Surf USB been entered in the Device Manager as an Other Component Delete I Surf USB in the Device...

Страница 62: ...ager No action required Do not install twice Installation does not complete Wrong installation source specified Specify the drive containing the installation CD as source ISDN Adapter not found Is the ISDN Adapter connected to the PC Properly connect the USB connector to the to the ISDN Adapter using the USB cable and reboot Incompatible USB interface Does the ISDN Adapter work with another PC Use...

Страница 63: ...DN NTBA correctly wired Are the terminal resistors in place Does a standard ISDN phone work when connected to this S0 outlet Establish correct S0 bus connection Different types of S0 cables used Disconnect other devices connected to the S0 bus and repeat the test Is it passed now Replace the cable of the other ISDN device ISDN error 0x3492 Second B channel busy Is a connection may be active on the...

Страница 64: ...cal on both sides Ask remote ISDN site for ISDN service setting Incompatible application protocols Are the applications EFT TCP IP Fax identical on both sides Ask remote ISDN site for application to be used Interrupted data transfers Instable USB interface Does the ISDN Adapter work with another PC Use another PC USB influenced by another USB peripheral device Does the ISDN Adapter work with the U...

Страница 65: ...ect IPX TCP IP etc Consult dial up server administrator for help Dial up Network does not show the ISDN Adapter in the modem list ISDN Adapter not installed Does the ISDN Adapter appear in the network adapter list of the Device Manager Install ISDN Adapter Dial up Network cannot find the ISDN Adapter while dialing Driver not started Does the ISDN Adapter appear in the network adapter list of the D...

Страница 66: ... PC meet minimum hardware requirements Update PC hardware Incompatible Fax device Does fax transmission work with other fax machines Check if an update for the ISDN Adapter is available Voicemail has bad sound PC performance too low Are other PC programs active Close other applications Does the PC meet minimum hardware requirements Update PC hardware ...

Страница 67: ...uro ISDN B Kanal Protokolle L1 HDLC transparent 64k transparent L2 transparent X 75SLP with V 42bis V 120 async L3 transparent X 25 ISO8208 T70NL T90NL L2 transparent X 75 LAP B LAP D V 120 V 110 L3 transparent T 70NL X 25 ISO 8208 T 90NL NDIS WAN Miniport drivers Operating system Windows 98 Windows 2000 B channel protocol HDLC transparent CAPI Interface Interface file CAPI2032 DLL Applications EF...

Страница 68: ...3202 LISTEN_REQs not unique 0x3203 Unsupported function 0x3204 PLCI not active 0x3205 NCCI not active 0x3206 Protocol l2 not supported 0x3207 Cannot select protocol I2 now 0x3208 Protocol l3 not supported 0x3209 Cannot select protocol I3 now 0x320a Invalid DLPD parameter 0x320b Invalid NCPD parameter 0x320c Invalid NCPI parameter 0x320d Data length not supported 0x3301 Setup error D channel layer ...

Страница 69: ... plug jack CCITT I 430 ISO 8877 Pin Signal 1 Not used 2 Not used 3 STA Sending A 4 SRA Receiving A 5 SRB Receiving B 6 STB Sending B 7 Not used 8 Not used A4 Terminal Resistor for ISDN S0 Interface The last jack on your ISDN S0 bus must be terminated with two 100 ohm terminal resistors ...

Страница 70: ...Appendix 64 A5 USB Interface Pin Assignment USB interface pin assignment Ordernumber A30853 X501 B101 1 19 ...

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