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A fault, what to do?
Attention!
Repairs must only be carried out by an authorised technician. Improper repairs can lead to risk of serious injury to
the user.
If your appliance does not operate as required, it is often due to a very minor problem. Please check whether you can remedy
the fault yourself by using the following guidelines. You will save yourself the costs of an unnecessary visit by customer service
personnel.
Faults that the customer can troubleshoot himself
Fault
Cause
Solution
Water flow-rate is too low
The filter in either the water tap or the
showerhead is clogged.
Remove the filter and either clean it or
descale it.
A high water temperature is
set, but it is not reached.
The continuous-flow heater is connected
to a thermostatically-controlled water tap.
Set the temperature on the continuous-flow
heater to “60 °C”.
The water is not warm.
The fuse in the fusebox has tripped/blown.
Check the fuse in the fusebox.
The supply temperature has dropped or
the appliance has reached the power limit.
Set the temperature lower e. g. “30 °C”.
LED status display flashes red.
Fault in the appliance
Please contact customer service.
If the fault could not be eliminated, please call customer service.
Faults that the customer service specialist should troubleshoot
Fault
Cause
Solution
Water flow-rate is too low
despite cleaning of filter using
the water tap or showerhead
A filter in the appliance is clogged.
Get a servicing expert to clean the appliance.
Faults that are automatically remedied
Fault
Cause
Solution
From time to time, cold water
flows out.
The air sensor in the appliance detects air
in the water and momentarily switches the
heating element off.
After a few seconds, the continuous-flow
heater automatically goes back into operation.
Guarantee
The guarantee conditions for this appliance are as defined by
our representative in the country in which it is sold.
Details regarding these conditions can be obtained from the
dealer from whom the appliance was purchased. The bill of
sale or receipt must be produced when making any claim
under the terms of this guarantee.
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